Titanic 4K UHD (1997)

[zeonstar]

I messaged them about the replacement and didn't hear back for the longest time. Then out of the blue I got a "Your replacement has been shipped out" email.

It arrived today. Just the disc in a flat envelope. I haven't had a chance to try it yet but I was surprised it was just a disc. I have gotten a few replacements from WB and they sent me a whole damn retail replacement of whatever I needed.

[Ulisez]

I submitted my proof June 3 and didn't hear anything from them. Then read some here mentioning about emailing them back using the same email chain that I sent my proof of purchase. I email them June 25 and yesterday I got an email saying my disc replacement is getting shipped. So Yay!

[Bernardo A.]

Originally Posted by Ulisez

I submitted my proof June 3 and didn't hear anything from them. Then read some here mentioning about emailing them back using the same email chain that I sent my proof of purchase. I email them June 25 and yesterday I got an email saying my disc replacement is getting shipped. So Yay!

You won't hear from them. They'll just send you the disc.

[wasim h]

If i buy a new copy from amazon would i get the corrected disc if they replaced the stock already?

[Bernardo A.]

Originally Posted by wasim h

If i buy a new copy from amazon would i get the corrected disc if they replaced the stock already?

You most certainly will get the old disc for the foreseeable future.

[RdCrestdBreegull]

If I own the UK version but live in the US, do you guys think they will send me a replacement disc?

[steve_dave]

Originally Posted by RdCrestdBreegull

If I own the UK version but live in the US, do you guys think they will send me a replacement disc?

No. See the previous page.

[Jodi]

Originally Posted by Bernardo A.

You most certainly will get the old disc for the foreseeable future.

Any foreseeable plans of Paramount doing something like "yellow UPC codes" that tell us something like "this is a fixed copy" like in past QC debacles?...

[escvnte]

Originally Posted by RdCrestdBreegull

If I own the UK version but live in the US, do you guys think they will send me a replacement disc?

No.
You have to have/get the Paramount US release, if you want a replacement, at this point.
Otherwise you will have to deal with Disney UK/Europe. But, as of now, they still aren't aware of this issue, and haven't yet opened a replacement program.
And, even if you would eventually get a replacement from them, it will be just the same disc you already have. Not the corrected one.

[Snl40boi]

Originally Posted by escvnte

Try sending them an email directly to their customer service at:

paramountconsumersupport@p3globalservices.com

Make sure you specify that you want a replacement for the Dolby Atmos missing dialogue problem.

After sending an email to that address, with my eBay invoice attached, they finally answered me back.
First, with the automatic request to provide them my Blu-Ray player brand and firmware, other than UPC and all that.

Then they sent me another one where they only asked me for the UPC code, which I provided (it's code under the barcode on the back), and then I also sent them photos of the actual US boxset.

This only for the US/Paramount release, not Fox/Disney.

I happen to have 2 boxsets, as I initially bought it with the thought of giving it to a friend of mine.
But, unfortunately, she already had the boxset, so I ended up having it in my collection.

At least I will have a working copy with the audio fixed.

Unfortunately they won't provide any replacement for any UK/European discs, at this point, as that it's something that Disney should do.
Probably that's why when I sent my Amazon invoice and saw that I ordered the Italian release, they didn't wrote me back.

I did that already and nothing

[escvnte]

Originally Posted by Snl40boi

I did that already and nothing

Weird.
Worked for me and, within 2 days, after sending my eBay invoice + some photos of the boxset, they sent me a shipping confirmation.
Maybe it's because it's the weekend, and they are far more busier than usual?

[Eddydess72001]

I filled out the forum linked by digital bits twice on Tuesday 06/25 and I haven't received a reply email from paramount yet. Should I wait a couple more days or send email to the address that was provided on this forum?

[Katatonia]

Originally Posted by Katatonia

Yay, I also finally got a shipped email from Paramount!

I contacted them on June 3rd, heard back once and sent them the required info... and then never heard anything back until now.

I notice the shipping label on USPS Informed Delivery, but it oddly shows as Pre-shipment, but label cancelled? Not sure what to make of that:

^^ Received the replacement disc in the mail today.

No clue why one label was cancelled and then another label was created/shipped... but it got here fine.

For those who have yet to get a reply back from the form/email, I would just say keep trying. It honestly wouldn't surprise me at all if just a single person was handling all the requests, and it's just overwhelmed right now.

[escvnte]

Originally Posted by Eddydess72001

I filled out the forum linked by digital bits twice on Tuesday 06/25 and I haven't received a reply email from paramount yet. Should I wait a couple more days or send email to the address that was provided on this forum?

Send them an email to the address I posted.
I received a reply the same day I sent them the email.

[escvnte]

Originally Posted by Katatonia

^^ Received the replacement disc in the mail today.

No clue why one label was cancelled and then another label was created/shipped... but it got here fine.

For those who have yet to get a reply back from the form/email, I would just say keep trying. It honestly wouldn't surprise me at all if just a single person was handling all the requests, and it's just overwhelmed right now.

That, and also the fact that near weekends it's pretty damn hard to get everything solved.
Better try directly on Monday.

How did you get the tracking code, btw?
I received an email confirmation saying that it was shipped, but they didn't provided any tracking code.
I suppose for International shipments they probably use USPS Standard, to cut on the costs of postage. Otherwise I would've received one.

[Katatonia]

Originally Posted by escvnte

That, and also the fact that near weekends it's pretty damn hard to get everything solved.
Better try directly on Monday.

How did you get the tracking code, btw?
I received an email confirmation saying that it was shipped, but they didn't provided any tracking code.
I suppose for International shipments they probably use USPS Standard, to cut on the costs of postage. Otherwise I would've received one.

I got the tracking numbers (both were Ground Advantage) from my USPS Informed Delivery that were shipped to my name/address. One label was cancelled for whatever reason, and then about a day later another label showed up... and that was the one that eventually got delivered.

But no, the Paramount "shipped" email did not have any tracking number associated with it.

[Snl40boi]

Haven’t heard anything from paramount. At this point I might as well just wait and buy the corrected disc.

[maverick22]

I have gone through the last few pages and can’t find what email address we use.

Also, what do I need to have prepared to send?

Thanks

[KobeKittyMeow]

Originally Posted by maverick22

I have gone through the last few pages and can’t find what email address we use.

Also, what do I need to have prepared to send?

Thanks

Submit request per Digital Bits: link
Then at some point you get an email response requesting the following info:
Please confirm proof of purchase:
Retailer:
Product:
UPC:
Player Make:
Player Model:
Picture of receipt and/or product:

[Katatonia]

Originally Posted by maverick22

I have gone through the last few pages and can’t find what email address we use.

Also, what do I need to have prepared to send?

Thanks

Probably just try the email they've sent the Titanic replacement info and updates from: paramountconsumersupport@p3globalservices.com

This was the email they sent out after you filled out the web form, and what is required:

Dear Customer,

Thank you for reaching out. We apologize that you are unable to enjoy the movie. Please provide the information below so we may be able to assist you.

Please confirm proof of purchase:
o Retailer:
o Product:
o UPC:
o Player Make:
o Player Model:
o Picture of receipt and/or product:

Also, please confirm the firmware on the player is up to date. If not, please perform the requisite software updates. If assistance is needed in performing the updates, we are happy to help once the player make, and model is provided.

Sincerely,

Customer Service