The Beastmaster 4K UHD (1982)

[JohnCarpenterLives]

Originally Posted by carl76

Just got a reply from them regarding the faulty disc.

Hi Carl,


Yes, this is an issue we are currently aware of that some of our customers are having with playback. Sorry about that. We will put you on the list of customers to get a replacement disc once we figure out a solution.

Thanks,
Chris @ VS

I think I will wait for the solution announcement instead of emailing them now. They are probably busy with Black Friday shipping, and the faster they finish shipping the faster I get a replacement disc.

On a silly note: I grabbed it from my mailbox yesterday morning, and it's so nice I watched a couple unboxing videos.

[PfR73]

Has anyone played the UHD? I don't have a 4K player yet. On both Blu-rays, the 5.1 track is lossy Dolby Digital instead of DTS-HD Master Audio. Can anyone confirm the audio tracks on the UHD disc?

[geomon]

Mine just arrived

[DJK]

Originally Posted by PfR73

Has anyone played the UHD? I don't have a 4K player yet. On both Blu-rays, the 5.1 track is lossy Dolby Digital instead of DTS-HD Master Audio. Can anyone confirm the audio tracks on the UHD disc?

There's a 5.1 track and an original stereo track.
Both are DTS-HD MA.

[tuffy]

Originally Posted by PfR73

Has anyone played the UHD? I don't have a 4K player yet. On both Blu-rays, the 5.1 track is lossy Dolby Digital instead of DTS-HD Master Audio. Can anyone confirm the audio tracks on the UHD disc?

The UHD has DTS-HD for both the stereo and 5.1 track, and Dolby Digital for the commentaries.

[brainofj72]

Via Facebook. Fixing the issue without anyone even having to contact them, nice.

We regret to inform everyone that Blu-ray #2 of The Beastmaster had a manufacturing related issue (the UHD and Blu-ray #1 are fine). Our replicator has re-pressed the affected Blu-ray disc, and beginning tomorrow, all Black Friday order shipments will contain the fixed disc.

Customers that received the faulty Blu-ray disc will be sent a replacement disc AUTOMATICALLY. Replacement discs will begin shipping out late December. There is no need to contact us.

We are putting additional steps in place with our disc replicator to hopefully prevent this issue from happening again in the future. Thank you all for understanding!

~ Team VS

[CHONK!]

Decided to view the 3rd Disc to see the issue everyone is talking about... and the disc does not play at all. It’s not recognized by any of my players LOL... If they offer a replacement, I’ll take it, but I’m still happy as the other discs play and I’ll most likely only ever watch the 4K, but... it’d be nice to see the updated VFX that the director put all the effort, money and time in to... feel bad for that guy!


Edit: Looks like they already have a plan in place and have stated that replacement discs are being made... with no need to contact them, as they’ll be sending out replacement discs to everyone who ordered the set!

Vinegar Syndrome, you’ve just gained a new loyal customer, and I’ll be purchasing every new VSU title you make going forward! Well played.

[UniSol GR77]

Originally Posted by brainofj72

via facebook. Fixing the issue without anyone even having to contact them, nice.

Release of the year!

[Joe Molotov]

Kudos to VS for taking care of their customers.

[The Spectre]

Originally Posted by JRB76

Not so sure about that. I preordered the first week of October and they didn't ship until yesterday. Given how bad things are at the post office right now, I might not get it until the last week of December at the earliest if it doesn't get lost in the system altogether.

At $10 for shipping, they could have sent it out a little sooner. This is the worst week to ship anything, even during a normal year.

I ordered mine September 27 and just received it this Saturday.

[slumcat]

These guys deserve the customers' money. Kudos.

[The Spectre]

Originally Posted by brainofj72

Via Facebook. Fixing the issue without anyone even having to contact them, nice.

That's class!
The Beastmaster is my first purchase ever from VS but if this is how they treat their customers it probably won't be the last!

[slumcat]

THE BEASTMASTER Limited Edition 4K UHD Unboxing and Overview (Vinegar Syndrome) - YouTube

[geomon]

Originally Posted by brainofj72

Via Facebook. Fixing the issue without anyone even having to contact them, nice.

This is how you do it. Looking at you Severin!

[The Spectre]

At $10 for shipping, they could have sent it out a little sooner. This is the worst week to ship anything, even during a normal year.[/QUOTE]

I guess I must live closer to CT than you do because I had free shipping.

[brainofj72]

Originally Posted by The Spectre

I guess I must live closer to CT than you do because I had free shipping.

It was free standard shipping during the preorder period, then $5 standard and $10 priority during the sale.

[jjchmiel78]

Well thanks to USPS mine did not arrive today despite USPS tracking saying it is in city and expected to be on time. Oh well, hopefully tomorrow.

[carl76]

Could someone please recommend a protective sleeve for the set? As it's a matte finish,don't want it to look 'scratchy' after a while

[The Spectre]

Originally Posted by Mr. Entertainment

Sending out replacements automatically... Universal and other major studios should strive to be as good.

Totally agree!
Universal should have done this with the bad Bionic Woman disc.

[The Spectre]

Originally Posted by carl76

Could someone please recommend a protective sleeve for the set? As it's a matte finish,don't want it to look 'scratchy' after a while

Why not keep it in the bubble wrap baggie and box it was delivered in?