Offical Neon Genesis Evangelion Info/Update Thread - Page 353 - Blu-ray Forum

lunamaria87 · 01-13-2022, 04:01 AM

Well that happened to me too. I am thoroughly cofused on how this happened. Sending a whole set instead of one disc. First time Ive ever seen it.

Catbug · 01-13-2022, 10:21 AM

Quote:

Originally Posted by lunamaria87

Well that happened to me too. I am thoroughly cofused on how this happened. Sending a whole set instead of one disc. First time Ive ever seen it.

Now you’re going to need two replacement discs.

lunamaria87 · 01-13-2022, 02:15 PM

Quote:

Originally Posted by Catbug

Now you’re going to need two replacement discs.

I havent opened the replacement set they sent but Im hoping the actual fixed disc is in there. Im just perplexed on why they would send a brand new set instead of one disc. Someone messed up big time.

IRLM · 01-13-2022, 03:13 PM

For those outside the US and Canada, I was adviced to send an e-mail to info@shoutfactory.com with my request. The response I got from the customer service was that they'll add it manually to the replacement program. Make sure you include your proof of purchase and shipping address. I'll come back here to report when I get my disc.

RIKANA · 01-13-2022, 04:16 PM

Quote:

Originally Posted by Tylerfan

Yeah I heard about that too, I saw someone post about it on the Eva subreddit and I thought it was hilarious:

I would love that to happen. Thought I'm never that lucky... it be an amazing thing.

RI

InuYashaCrusade · 01-13-2022, 04:31 PM

That's some serious luck right there, wow.

RIKANA · 01-13-2022, 04:35 PM

Quote:

Originally Posted by InuYashaCrusade

That's some serious luck right there, wow.

Right, who would complain. Especially when the UE isn't shipped yet. However, I would email Shout and see what's up. But to watch and wait would make my week.

RI

mquitney · 01-13-2022, 04:42 PM

I submitted a replacement request using my Ultimate edition receipt, and they sent me the full limited edition set! I couldn't believe it. It still has the uncorrected disc, so I think I'll just grab the regular release on amazon and submit a new disc request, rather than push my luck on the original request.

starsteam · 01-13-2022, 04:54 PM

Quite the glorious screw-up. I would live without the subtitles and keep the extra copy sealed for future financial gain. Though my replacement disc already came as is.

Have these all been from requests for the Ultimate edition?

CuppaKofe · 01-13-2022, 07:14 PM

Quote:

Originally Posted by mquitney

I submitted a replacement request using my Ultimate edition receipt, and they sent me the full limited edition set! I couldn't believe it. It still has the uncorrected disc, so I think I'll just grab the regular release on amazon and submit a new disc request, rather than push my luck on the original request.

WOOOOOW

Considering I sent in replacement requests for both the Standard and the UE, interested in seeing what I end up getting.

mysticwaterfall · 01-13-2022, 09:12 PM

I wasn't going to bother with the replacement disc, but since people are getting free CEs maybe I should

Catbug · 01-14-2022, 12:17 AM

Quote:

Originally Posted by starsteam

Quite the glorious screw-up. I would live without the subtitles and keep the extra copy sealed for future financial gain. Though my replacement disc already came as is.

Have these all been from requests for the Ultimate edition?

I received only the one disc, and I ordered the UE so it’s not that.

Quote:

Originally Posted by CuppaKofe

WOOOOOW

Considering I sent in replacement requests for both the Standard and the UE, interested in seeing what I end up getting.

“I got a rock.” :/

LaxJedi87 · 01-14-2022, 01:27 PM

Quote:

Originally Posted by lunamaria87

Question, did anyone receive a whole new E set when requesting a replacement disc? Ive heard Shout sent people whole sets and not just the replacement disc.

This happened to me as well and I only bought the standard version from Barnes & Noble. I submitted my request this past Sunday and received the CE on Wednesday. I'm equally perplexed as some of the previous posters. Still missing the replacement disc as well but I'm not going to complain.

GeoffOliver · 01-14-2022, 02:37 PM

I got my replacement in the other day, and I’m trying to figure out what to do with my old disc. It has a perfectly fine copy of End of Eva (translations aside IMO).

Miku-91 · 01-14-2022, 02:39 PM

I wonder if Anime Limited has any spare copies left for replacements? I received my UE set today and sadly, it was damaged. If they don't have any spare copies left, I'll return this and get the CE instead. Very disappointed with this.

Krycek7o2 · 01-14-2022, 03:41 PM

Quote:

Originally Posted by GeoffOliver

I got my replacement in the other day, and I’m trying to figure out what to do with my old disc. It has a perfectly fine copy of End of Eva (translations aside IMO).

Print a fan made Blu-ray cover and gift it to a friend. That's what I did with one of my two spares. They only wanted the movies and not the series. Or sell them on eBay or something, I'm sure many only want the movies.

LaxJedi87 · 01-15-2022, 04:31 AM

I got an e-mail from Shout this evening. They acknowledged the error and are sending the replacement disc in the next day or so, in a box with a prepaid return label and are requesting the set be sent back to them. For the trouble they're offering $50 to the Shout factory store. As much as I would like to keep it, sending it back is the right thing to do and it is free $$$ for more blu-rays

neoz · 01-15-2022, 04:51 AM

Feels bad for anyone that sold their extra copy. I mean to be fair what are they going to do to people that did sell them?

Naiera · 01-15-2022, 05:05 AM

Quote:

Originally Posted by LaxJedi87

I got an e-mail from Shout this evening. They acknowledged the error and are sending the replacement disc in the next day or so, in a box with a prepaid return label and are requesting the set be sent back to them. For the trouble they're offering $50 to the Shout factory store. As much as I would like to keep it, sending it back is the right thing to do and it is free $$$ for more blu-rays

That’s a really good deal.

neoz · 01-15-2022, 08:23 AM

Quote:

Originally Posted by LaxJedi87

I got an e-mail from Shout this evening. They acknowledged the error and are sending the replacement disc in the next day or so, in a box with a prepaid return label and are requesting the set be sent back to them. For the trouble they're offering $50 to the Shout factory store. As much as I would like to keep it, sending it back is the right thing to do and it is free $$$ for more blu-rays

That is nice they also offered a prepaid shipping label so you don't have to cover the cost of that. I luckily only got a replacement disc but good for them to offer some decent incentive to return it. The FB group I am in, it looks like a lot of people actually got LE's but not sure how many will be honest and return them.

01-13-2022, 04:01 AM	#7041
lunamaria87 Expert Member Member since:Oct 2014 4K collection:57 Blu-ray collection:2913 DVD collection:936 Trading Score:10	Well that happened to me too. I am thoroughly cofused on how this happened. Sending a whole set instead of one disc. First time Ive ever seen it.

01-13-2022, 03:13 PM	#7044
IRLM Active Member Member since:Sep 2018 4K collection:22 Blu-ray collection:629 DVD collection:55	For those outside the US and Canada, I was adviced to send an e-mail to info@shoutfactory.com with my request. The response I got from the customer service was that they'll add it manually to the replacement program. Make sure you include your proof of purchase and shipping address. I'll come back here to report when I get my disc.

01-13-2022, 04:31 PM	#7046
InuYashaCrusade Blu-ray Prince Member since:Jun 2013 Blu-ray collection:- DVD collection:- Trading Score:17	That's some serious luck right there, wow.

01-13-2022, 04:42 PM	#7048
mquitney Junior Member Member since:Jun 2013	I submitted a replacement request using my Ultimate edition receipt, and they sent me the full limited edition set! I couldn't believe it. It still has the uncorrected disc, so I think I'll just grab the regular release on amazon and submit a new disc request, rather than push my luck on the original request.

01-13-2022, 04:54 PM	#7049
starsteam Blu-ray Champion Top contributor Member since:Sep 2015 Location:Alabama 4K collection:457 Blu-ray collection:5477 DVD collection:3249 Digital collection:1336 Trading Score:261	Quite the glorious screw-up. I would live without the subtitles and keep the extra copy sealed for future financial gain. Though my replacement disc already came as is. Have these all been from requests for the Ultimate edition?

01-13-2022, 09:12 PM	#7051
mysticwaterfall Blu-ray Ninja Member since:Oct 2013 Location:Right Behind You 4K collection:768 Blu-ray collection:2443 DVD collection:267 Trading Score:164	I wasn't going to bother with the replacement disc, but since people are getting free CEs maybe I should

01-14-2022, 02:37 PM	#7054
GeoffOliver Blu-ray Knight Member since:Sep 2014 Location:Atlanta GA 4K collection:260 Blu-ray collection:1526 DVD collection:332	I got my replacement in the other day, and I’m trying to figure out what to do with my old disc. It has a perfectly fine copy of End of Eva (translations aside IMO).

01-14-2022, 02:39 PM	#7055
Miku-91 Active Member Top contributor Member since:Oct 2013 4K collection:133 Blu-ray collection:895	I wonder if Anime Limited has any spare copies left for replacements? I received my UE set today and sadly, it was damaged. If they don't have any spare copies left, I'll return this and get the CE instead. Very disappointed with this.

01-15-2022, 04:31 AM	#7057
LaxJedi87 Member Member since:Jan 2016 Blu-ray collection:243 DVD collection:17	I got an e-mail from Shout this evening. They acknowledged the error and are sending the replacement disc in the next day or so, in a box with a prepaid return label and are requesting the set be sent back to them. For the trouble they're offering $50 to the Shout factory store. As much as I would like to keep it, sending it back is the right thing to do and it is free $$$ for more blu-rays

01-15-2022, 04:51 AM	#7058
neoz Moderator Top contributor Member since:Dec 2009 Home Theater Gallery:10 4K collection:2 Blu-ray collection:1664 DVD collection:8 Trading Score:84	Feels bad for anyone that sold their extra copy. I mean to be fair what are they going to do to people that did sell them?

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