Cex

[justwannaboogie]

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

[Mark Meakin]

Originally Posted by justwannaboogie

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

I bought KURONEKO for £8.00 minus booklet which was fine.

[JackyJacquard]

Originally Posted by justwannaboogie

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

Yeah I’ve been through this on previous pages - unless they specify that it includes one, they don’t care.

Obviously if its something in a larger case and there’s clearly empty space in it because they missed a book, you’d probably have them there.

Their returns service is free, so if you really want it you just gotta keep sending it back and re-ordering. Wasteful I know

[cpt gandy]

I picked up a couple of blu rays from cex the other day, all pretty cheap.

Cruella
The Boss Baby
The Conjuring
The Conjuring 2: The Enfield Poltergeist

Also a dead copy of the Hurt Locker.

One thing that made me laugh was the guy behind the counter telling someone that a graphics card with GDDR 6 memory is not complatible with DDR4 and 5 ram in a pc.

[JackyJacquard]

Does anyone know if - when the listing doesn’t mention booklet, slip etc. - they actually would check if it still has it on a return?

[Nitroes]

Originally Posted by JackyJacquard

Does anyone know if - when the listing doesn’t mention booklet, slip etc. - they actually would check if it still has it on a return?

Not a chance. If it left an enormous gap in a box set they might notice.

[JackyJacquard]

I enquired about cancelling an item that has been stuck on ‘picking in progress’ for a few days as I got it on eBay, got this response:

Originally Posted by CeX Customer Service

I have taken a look at the order and can see that the item store has dropped this item*because the item in stock has a printed cover, which does not meet our criteria for online sales. Our system attempts to assign such items to another store; however, in this case, there were no other stores with this item available.

To avoid any hassle for our customers, stores retain items with printed covers for in-store sales only, allowing customers to inspect the condition before making a purchase.

So that’s something positive r.e. the printed covers issue.


Very disappointing that its The Bride With The White Hair - who has been abusing their Eureka titles to that extent?!

Explains why I keep ordering stuff and it’ll get cancelled yet still show as in stock anyway

[Justin101]

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

[Slasherfilm]

Originally Posted by Justin101

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

Oh they did that to me once. I bought the new fifth element blu and got home and it was the old blu so off i trotted back..

They are always in a rush when I am there

[justwannaboogie]

That will more likely be disingenuous customers putting old discs inside newer cases so they can get a better trade in price, the overworked staff aren't going to know the difference unless they're Blu-ray collector's themselves.

[Justin101]

There is always a massive queue of people selling stuff in the 2 shops I frequent (Edinburgh and Liverpool). It's no surprise things like this get overlooked.

[PallasCat]

I buy a fair bit from CEX. I got into the BD / HD a bit late so sometimes they are the only shop offering a title apart from eBay which is usually overpriced. I think I'm going to try their trade in service from home soon.

[Grenseal]

Originally Posted by Justin101

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

Always have to check in the Rose street store. They grab the first title that matches from their shelf. I once bought Indicator's Sam Fuller film UNDERWORLD USA and when I got home I found the vampire UNDERWORLD inside the box

[Justin101]

Originally Posted by Grenseal

Always have to check in the Rose street store. They grab the first title that matches from their shelf. I once bought Indicator's Sam Fuller film UNDERWORLD USA and when I got home I found the vampire UNDERWORLD inside the box

That would be particularly annoying! To be honest, I've been to that branch loads of times and this week was the first time I've had an issue, but from now on will be a bit more vigilant.

Took it back anyway and got a Denzel Washington collection instead. All the discs are correct

[CavebobSpongeman]

Originally Posted by justwannaboogie

That will more likely be disingenuous customers putting old discs inside newer cases so they can get a better trade in price, the overworked staff aren't going to know the difference unless they're Blu-ray collector's themselves.

I posted this on the other CeX thread but I recently bought the Eureka release of what I THOUGHT was the LE of The Swordsman of All Swordsmen, it turned out that it was the standard version with the slip of the LE on it.

[Withnail74]

The Glasgow stores have a black flash in the corner that says "reprinted cover" when it applies, is this not standard in all stores?

[Jill Valentine]

Originally Posted by Justin101

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

Something like that happened to me. Bought Ghostbusters afterlife on 4k but the discs were for the original film, which I already had. Sent it back no bother

[Alexcap]

Originally Posted by Withnail74

The Glasgow stores have a black flash in the corner that says "reprinted cover" when it applies, is this not standard in all stores?

the one in manchester seem to have more reprinted cover than original covers and it seems its not going to stop i wanted to get Eurekas release of burning paradise but it had a reprented cover and they wanted 18 pounds for it.