"The Return of CHCanada.com" Thread

[HDmark]

I don't think anybody is "calling out" the folks at CHCanada/Cineetcie, Vince; we are merely voicing our frustration at the failings in the system, not the people involved.

The CHC folks are on here for a reason, and that's to improve their service. If we don't tell them what's not working, how are they going to know??

Props to them for listening to us fickle folks in the first place...

HDM

[Topgun]

Vince its not a canada post thing.The fact is they dont have them in stock and it takes them a longggggggggg time to get them.

[Jimbo976]

The problems with shipping from chcanada.com and columbiahoue.ca are not Canada Post.

They have to almost always be internal Columbia House issues with shipping between their US and Canada operations plus backordered titles. Of course there is no way to know what is going on since they don't provide any kind of status to their customers.

I really don't see how anyone on here could criticize SavvyGuy or anyone on their phone support lines - it is certainly not their fault.

Like someone said above it's their ordering/shipping system and the lack of communication of statuses to their customers. Online stock status before/when ordering and some type of processing/shipping status progression (like from order received -> waiting for inventory -> inventory received -> shipped to customer or order received - item backordered) would go a very long way to make customers much happier.

[Vince Bond]

Well it sounds like you guys already know what is happening with your orders, so why all the questions? Maybe I'm just lucky, but I've never had an issue recieving any of my orders. If I did, I think contacting CHcanada by phone would probably be the best bet? Have you guys tried that?

[TheArsenal]

Ordered 5

Waterworld
My Sisters Keeper (for the gf)
Casino
Away We Go
Night At The Museum: Battle for the smithsonian

[sumstuf]

What are the hot deals from CHCanada.com?

[tony_tony_chopper]

waterworld CAME !!!!! yes !!! yessss !!!! finally !!!! :P

[agoofykindasuperman]

Will Weeds Season 5 show up on the site on blu-ray? I noticed the first four are there on regular old DVD format... would like to see Season 5 blu-ray up for a great low price!

[tony_tony_chopper]

i watched waterworld last night, quality is very nice, nearly full screen too, but geez, that underwater scene, with the underwater city, was, well, so crappy lol
just a warning

apart from that i still cant see why ppl hated this movie so much, its so awesome :P

[Junkmale]

It appears from what I could translate on the Cineetcie.ca web site that the membership agreement (buy 2 dvd/blu's a year) is exactly the same as Chcanada.com and joining is still free? Is there anything different between the two sites other than bilingual covers that I should be aware of when it comes to buying movies? I'm mostly interested in buying blu-rays on Cineetcie.ca like I do on Chcanada.com. Will they communicate to you in English if you have a problem with an order? If anyone can list any major differences between dealing with both sites I'd appreciate it. Thanks!

[master_8ball]

Originally Posted by Junkmale

It appears from what I could translate on the Cineetcie.ca web site that the membership agreement (buy 2 dvd/blu's a year) is exactly the same as Chcanada.com and joining is still free? Is there anything different between the two sites other than bilingual covers that I should be aware of when it comes to buying movies? I'm mostly interested in buying blu-rays on Cineetcie.ca like I do on Chcanada.com. Will they communicate to you in English if you have a problem with an order? If anyone can list any major differences between dealing with both sites I'd appreciate it. Thanks!

I am a member at both as each one usually has different titles to offer.

I had to deal with CS once and unfortunately they spoke back in french, but its not hard to make out what theya re saying, though I grew up taking french classes, but in no way am I bilingual.

Sign up is the same, same price and obligation.

As for covers, you will get bilingual covers from either site, I have read that Cineetie.ca has some titles with french only covers and bilingual covers taht you can choose which you want, or look at the product picture and that would show if it was french only, that being said I have never come across any titles that I wanted that didnt have an english cover.

Cineetie.ca also seems to have less 13.99 titles available than chcanada.

Hope that helps, well worth the free sign up IMO.

[HDmark]

Originally Posted by Junkmale

It appears from what I could translate on the Cineetcie.ca web site that the membership agreement (buy 2 dvd/blu's a year) is exactly the same as Chcanada.com and joining is still free? Is there anything different between the two sites other than bilingual covers that I should be aware of when it comes to buying movies? I'm mostly interested in buying blu-rays on Cineetcie.ca like I do on Chcanada.com. Will they communicate to you in English if you have a problem with an order? If anyone can list any major differences between dealing with both sites I'd appreciate it. Thanks!

As a frequent buyer from both sites, I can attest there is NO difference in service. Some other points:

- memberships are totally separate
- selection is more extensive on CHCanada (as you've probably noticed) and CineEtCie only sells movies -- there are no CDs or games
- shipping rates (and policies) are identical
- in the past, CHCanada has had more free-shipping promotions, but that seems to be evening out as of late
- with regard to covers, check them carefully before buying. Although its a french site, my copy of Polar Express from CineEtCie didn't have a shred of French on the slipcase or the cover.

EDIT: ...like 8ball said!

[bigbuzz666]

Originally Posted by Junkmale

It appears from what I could translate on the Cineetcie.ca web site that the membership agreement (buy 2 dvd/blu's a year) is exactly the same as Chcanada.com and joining is still free? Is there anything different between the two sites other than bilingual covers that I should be aware of when it comes to buying movies? I'm mostly interested in buying blu-rays on Cineetcie.ca like I do on Chcanada.com. Will they communicate to you in English if you have a problem with an order? If anyone can list any major differences between dealing with both sites I'd appreciate it. Thanks!

The main difference is that the 13.99$ titles are not always the same for both sites. And I think that the movies sold on cineetcie.ca must have french audio track, but i'm not sure if they have to show a biligual cover. As for the emails, as far as i remember, they are in french, but if you use the live chat system, you will be responded in english (well, last time i used it). The main differences between those 2 sites is the language used and the deals. Hope it helped you...

[Junkmale]

Thanks for the replies everyone. It was very helpful.

[HDmark]

New at $13.99 today:

Julie and Julia
Public Enemies

No update on CineEtCie yet...

[inabsentia]

I totally forgot but an order from Dec 1st hasn't been fulfilled as of January 18th. They didn't think it was a big deal. Suffice to say I won't be going through these guys anymore.

[Topgun]

I'm still waiting for G.I.Joe(its been a month now)and Angels & Demons.

[inabsentia]

Originally Posted by Topgun

I'm still waiting for G.I.Joe(its been a month an half now)and Angels & Demons.

Do you believe this to be acceptable?

[beanzzz]

Originally Posted by Topgun

I'm still waiting for G.I.Joe(its been a month an half now)and Angels & Demons.

I'm also waiting for G.I. Joe, which I ordered on December 14th.

[inabsentia]

Roberta: Hi how may i help you
Josh: hello
Josh: i ordered a blu-ray on Dec 1st and it never arrived
Josh: COMMANDE NO: xxxx RÉFÉRENCE NO: xxxxx
Josh: Never got transformers
Roberta: ok please hold
Josh: I was charged for both
Roberta: transformers is on back order
Josh: It's been 50 days, that is not a reasonable excuse at this point.
Roberta: We can cancel the item if you wish
Josh: Sure go ahead, if no sincere amendments are made beyond that I will not be using your service again.
Roberta: Ok .. it has been cancelled.
Josh: And when can I expect this to be credited to my visa?
Roberta: 3 - 5 business days
Josh: You know, at the very least you can apologize or offer incentive to even shop at your site again. Instead, I will just close my account with you guys.
Roberta: the account has been closed

LOL I guess that extra $5 at FS or BB gets you slightly friendlier service.