Top Gun: Maverick 4K Steelbook w/ Exclusive Interchangeable Key (Walmart Exclusive)

[Kylo_Ren]

Originally Posted by PNguyen

Damaged stock as in already damaged before they even shipped them out.

That's wild!

Where did you hear that? Is it very widespread?

I've seen some members report that their WM copies arrived okay, so hopefully it's not a large portion of their inventory.

[PNguyen]

Ugh replacement came late and even got worse damage than the first steelbook.

[PNguyen]

Originally Posted by Kylo_Ren

That's wild!

Where did you hear that? Is it very widespread?

I've seen some members report that their WM copies arrived okay, so hopefully it's not a large portion of their inventory.

Well my replacement came and it's the same story as the last copy, but worse. Walmart has the worst stock when it comes to steelbooks. Not only that, but the packaging was similar to Target where they don't seal it up. So it could've fell out any time.

[Kylo_Ren]

Originally Posted by PNguyen

Well my replacement came and it's the same story as the last copy, but worse. Walmart has the worst stock when it comes to steelbooks. Not only that, but the packaging was similar to Target where they don't seal it up. So it could've fell out any time.

That's a bummer. I ordered a replacement copy of the lenticular exclusive as well. Surprisingly, it shipped yesterday, but it says it won't arrive until next Thursday. It was also sent from the opposite side of the US, much further than my first damaged steelbook. Now I am nervous because FedEx will have more time to damage it. haha

By the way, do you know how returns work at Walmart? Am I able to just bring my damaged copy to a Walmart store, return it there, and get a refund on the spot? Or do I have to bring it to the store, wait for the store to ship it back to their facility once I return it, and then receive a refund?

[PoLskA]

Originally Posted by Kylo_Ren

That's a bummer. I ordered a replacement copy of the lenticular exclusive as well. Surprisingly, it shipped yesterday, but it says it won't arrive until next Thursday. It was also sent from the opposite side of the US, much further than my first damaged steelbook. Now I am nervous because FedEx will have more time to damage it. haha

By the way, do you know how returns work at Walmart? Am I able to just bring my damaged copy to a Walmart store, return it there, and get a refund on the spot? Or do I have to bring it to the store, wait for the store to ship it back to their facility once I return it, and then receive a refund?

when doing my return, i was able to pick drop off at FedEx store if you have one near you. The Walmart stores near me are much further away than a FedEx store

[PNguyen]

Originally Posted by Kylo_Ren

That's a bummer. I ordered a replacement copy of the lenticular exclusive as well. Surprisingly, it shipped yesterday, but it says it won't arrive until next Thursday. It was also sent from the opposite side of the US, much further than my first damaged steelbook. Now I am nervous because FedEx will have more time to damage it. haha

By the way, do you know how returns work at Walmart? Am I able to just bring my damaged copy to a Walmart store, return it there, and get a refund on the spot? Or do I have to bring it to the store, wait for the store to ship it back to their facility once I return it, and then receive a refund?

They processed a return to nearest Walmart for me so I'm returning my replacement today to Walmart.

[Kylo_Ren]

Originally Posted by PNguyen

They processed a return to nearest Walmart for me so I'm returning my replacement today to Walmart.

I see. Do you have to set up a return through their site ahead of time, like you did, or can you just take the order number and items to the store for a direct return? Also, do they issue the refund at the store at the time of return?

I'd love to hear about your return experience with this as I have not purchased and returned anything from WM.com to a store in a long time.

I asked an employee there, but they weren't very sure if they issue the refund at the store, or if I have to then wait for it to make it to their returns center first before being issued the refund. I am just curious how long the whole process takes them.

Thanks in advance!

[PNguyen]

Originally Posted by Kylo_Ren

I see. Do you have to set up a return through their site ahead of time, like you did, or can you just take the order number and items to the store for a direct return? Also, do they issue the refund at the store at the time of return?

I'd love to hear about your return experience with this as I have not purchased and returned anything from WM.com to a store in a long time.

I asked an employee there, but they weren't very sure if they issue the refund at the store, or if I have to then wait for it to make it to their returns center first before being issued the refund. I am just curious how long the whole process takes them.

Thanks in advance!

I just contact chat support and they helped me set up a return to the store instead of shipping it back to FedEx. Walmart chat is weird by the way, I bought Nope 4K from them for the slipcover, but I wasn't satisfied with how it felt cause the original slipcover has embossed title so I wanted to return it. I don't know how to operate Walmart's return site for instore return so I chat with them so they could help me and this person just straights up refund me telling me I don't need to return it, weird.

[cyclorama]

Originally Posted by Kylo_Ren

I see. Do you have to set up a return through their site ahead of time, like you did, or can you just take the order number and items to the store for a direct return? Also, do they issue the refund at the store at the time of return?

I'd love to hear about your return experience with this as I have not purchased and returned anything from WM.com to a store in a long time.

I asked an employee there, but they weren't very sure if they issue the refund at the store, or if I have to then wait for it to make it to their returns center first before being issued the refund. I am just curious how long the whole process takes them.

Thanks in advance!

I really don't think the Walmart process would be that complicated.

Just take the item you want to return with the receipt to the store. You could have done that in less time than asking about it here lol.

[PNguyen]

Well I just got back from the store and they said they can’t take the return cause it’s opened and third party which is weird it wouldn’t scan cause this is shipped and sold by Walmart. So now I just have to ship it back I guess.

[suckless]

Mines came in yesterday in a manila envelope, everything was mint except for a scratch in bottom left corner. But I’m happy with my first steelbook from Walmart.

[Kylo_Ren]

Originally Posted by PNguyen

Well I just got back from the store and they said they can’t take the return cause it’s opened and third party which is weird it wouldn’t scan cause this is shipped and sold by Walmart. So now I just have to ship it back I guess.

That sucks to hear, but I appreciate the info. I guess I'll have to go through that as well. I was told a similar thing at the store when I asked, but I hadn't brought the actual item for return yet at the time. It's strange how their own store can't process the refund when it's sold and shipped by Walmart. This would all be alleviated if their stores actually carried their own exclusive to begin with.

Did they at least issue you a free pre-paid return shipping label at the store or do you have to cover that yourself?

I also take it they have to receive it first at their returns center before issuing the refund?

[PNguyen]

Originally Posted by Kylo_Ren

That sucks to hear, but I appreciate the info. I guess I'll have to go through that as well. I was told a similar thing at the store when I asked, but I hadn't brought the actual item for return yet at the time. It's strange how their own store can't process the refund when it's sold and shipped by Walmart. This would all be alleviated if their stores actually carried their own exclusive to begin with.

Did they at least issue you a free pre-paid return shipping label at the store or do you have to cover that yourself?

I also take it they have to receive it first at their returns center before issuing the refund?

I chat with Walmart.com customer service again and they gave me a prepaid label to ship it back to FedEx.

[Canada]

https://www.youtube.com/watch?v=EiAbvtqZvP8

[Demented D]

Has anyone received one that isn't dented or scratched? Ugh...

[Crazynutts]

This is at $24.99 now. I really want it but seeing people receiving damaged steels from Walmart is making me hesitant. I don't think I've ever ordered a steel from Walmart.

[ryanmcv]

Originally Posted by Crazynutts

This is at $24.99 now. I really want it but seeing people receiving damaged steels from Walmart is making me hesitant. I don't think I've ever ordered a steel from Walmart.

The damage is mainly a result of the flimsy "ravioli" mailer that is used for shipping. If you want a better chance of receiving a mint steelbook from Walmart, order two copies, which should increase the likelihood of them being shipped in a box. Then you can return one after they arrive.

It's a hassle but really the only way to ensure you get at least one undamaged steelbook.