Total Recall 2012 BD Disc Exchange Program

[blu-ray_girl_fan]

Originally Posted by HAMP

This is pretty sad that it happens as often as it does. I buy bluray movies, and I don’t always watch them immediately. I was reading thru this thread and read that ‘Matrix Trig’ has this problem.

I never opened Matrix to watch the trig., I wonder how many other movies I have bought, not watched and they have problems.

I know for sure it happened with ‘Sunshine’, bought that one along time ago, recently opened and decided to watch, and It has issues, movie is so old, I don’t think there is a replacement program any longer. I almost didn’t get a replacement for ‘Gladiator’.

https://www.blu-ray.com/movies/Sunsh...-ray/622/#News

https://forum.blu-ray.com/showthread.php?t=109434

You need to use the Search functions available at this site.

[Bluballs31]

i never watched sunshine either, wonder if i can still call fox

[bhampton]

Originally Posted by Bluballs31

i never watched sunshine either, wonder if i can still call fox

I envy you,... Wish I had never watched it.

[Gold Ranger]

Am I the only one that didn't like this Version?
I also felt it turned into I, Robot Lite...

[threefiftyrocket]

Originally Posted by Kinetic_Blue

Am I the only one that didn't like this Version?
I also felt it turned into I, Robot Lite...

I also didn't care for this version very much... aside from the audio dropping out (which I just assumed was a firmware issue and I currently do not have internet access at home so I can't upgrade) I thought there were just TOO MANY occurrances of

"Hey, you remember this from the first one? We're gonna do the same thing, but OHHHHHHH, we changed it up a bit so you had NO IDEA what was going to happen!"

I personally think I would have enjoyed it more if they would have just started fresh, new, kinda the way Dredd did for Judge Dredd. Maybe a wink and a nod, then go its separate way. I still enjoyed TR, but it was meh at best for me.

[bigdaddyhorse]

I watched a copy from the Ann Arbor library the other day. I did not notice any audio dropouts playing on my Sony s370, but the audio did get way out of sync like others have reported and only came back after cycling through the audio options on the remote. I liked the film more than I expected too (directors cut), but it's a shell of the original.

Sending back the same defective disc? That has to be a new low for any studio. I'd be on the phone ripping new ear-holes (among other holes) if that happened to me. Luckily, I have no worries about Sony product these days (except my player, bought years before my boycott, irony not lost, yada fricking yada!).

Also never heard of the Sunshine problem. Thankfully my copy or player doesn't do the fu, just plays it through.

[Big Kahuna]

Originally Posted by Ragna

What about amazon do they still sell the defective disc ?

Well, Amazon dropped the price of the 3-disc version down to $19.99, I paid $24.99 a few weeks ago.

It seems Sony is no longer responding to my inquiries, so I guess it's back to Amazon it goes in the hopes that I will purchase a new version in the future that works on my player, or I read that they have indeed fixed the problems via firmware update. I refuse to pay money for something that I can not utilize to its fullest.

[blu-ray_girl_fan]

There is no indication whatsoever that Sony has even started manufacturing fixed discs, especially since some people are just getting the same bad discs back from them. Sony is just banking on most people using their TVs for sound.

[Big Kahuna]

Originally Posted by blu-ray_girl_fan

There is no indication whatsoever that Sony has even started manufacturing fixed discs, especially since some people are just getting the same bad discs back from them. Sony is just banking on most people using their TVs for sound.

Oh my, one of the best things bluray has over anything else is the better sound that it brings... Dolby True HD, DTS Master Audio... Using your TV's audio is such a waste.

[livingproof73]

I certainly will not be sending my disc back now that I'm reading people are just getting back the same disc!

[blu-ray_girl_fan]

[crazyBLUE]

[Shagadelic]

Hmm, don't remember any audio drop outs. gonna watch it again 2nite.

Did have my Sunshine bd replaced a few years back. low and behold ...it still has the same problem. (document of set & props) forced pop-up.

[Red Pill 101]

Originally Posted by blu-ray_girl_fan

There is no indication whatsoever that Sony has even started manufacturing fixed discs, especially since some people are just getting the same bad discs back from them. Sony is just banking on most people using their TVs for sound.

How exactly will I know if I receive just another copy of the same disc since I only sent them my BD and not the whole case? Aside from actually playing the movie to see if the dropouts still occur... I don't have a BD drive in my PC either to read the disc ID or whatever some people use.

[HD Goofnut]

Originally Posted by crazyBLUE

Too much teal.

[blu-ray_girl_fan]

Originally Posted by Red Pill 101

How exactly will I know if I receive just another copy of the same disc since I only sent them my BD and not the whole case? Aside from actually playing the movie to see if the dropouts still occur... I don't have a BD drive in my PC either to read the disc ID or whatever some people use.

Start with this post:

https://forum.blu-ray.com/showpost.p...4&postcount=74

[strumdogg]

I've got a Sony BDP-S580. I didn't notice any audio drop-outs on first viewing, but it did freeze for about 5 seconds during the final fight scene (probably not related to what's being discussed here).

Anyway, I'd still like a corrected disc, but I decided to hold off on taking immediate action when I first heard of this thread. I'm glad I did, but am so sorry for all of the horror stories I've read .

I look forward to seeing Sony's ultimate (and necessary) mea culpa.

Thanks for posting OP!

[Red Pill 101]

Originally Posted by blu-ray_girl_fan

Start with this post:

https://forum.blu-ray.com/showpost.p...4&postcount=74

Thank you for your reply but I had actually already read that post. I assumed he/she had some kind of software that could read that information, or they received a whole new case.

I have a bad feeling about this 'exchange' program...

[wormraper]

wow, glad I didn't send mine in yet.... I'm gonna wait till we have positive identification of new discs being printed

[neo_reloaded]

This sounds like a firmware update is necessary since it seems like something inherent to the new Cinavia when combined with TrueHD. Other titles experience similar drop-outs, including Finding Nemo and Brave.

The solution is NOT, as one person above mentioned, using your TV's speakers. You can still send to a receiver or use a surround sound system hooked directly from your BD player, you just must use internal decoding (i.e. the BD player outputs Linear PCM). It is only when bitstreaming that the drop-outs occur. Admittedly, this is not a perfect solution - many people like using bitstream and having their receiver decode the compressed TrueHD track, and that functionality SHOULD work. But the current alternative is NOT as bad as "use your TV's speakers."

The real screw-up seems to come from how Sony is handling this. They should NEVER have started accepting discs and offering "replacements" if they didn't have all their ducks in a row. Maybe they've since decided a firmware update will fix everything and authoring replacement discs isn't necessary - or maybe the customer service branch overseeing this is just incompetent and made a big mistake (wouldn't be the first time: see Fox's Die Hard 2 BD 'replacement program' where they just send you the same disc over and over and never fix the actual authoring error, even years later). Either way, big no-no.

At this point, I think everyone would be best served if they could figure out the root of the problem (i.e. the pervasive Cinavia/TrueHD issue that shows up on multiple discs when using bitstreaming) and let manufacturers start getting those firmware updates out.