Universal All-Access Rewards - Page 8 - Blu-ray Forum

DarkSide2473 · 12-17-2015, 06:37 PM

I'm assuming this is still a no-go? And still no word from Universal?

strumdogg · 12-17-2015, 06:39 PM

Quote:

Originally Posted by DarkSide2473

I'm assuming this is still a no-go? And still no word from Universal?

I haven't heard anything back yet. I'll definitely post if/when I do.

Asdqqq · 12-18-2015, 09:07 PM

Ted 2 bonus still not working. Just got this response from my request using the customer service link on the error page:

Hello,

Thank you for your inquiry. Please contact Universal Customer Support at https://www.uphe.com/contact-support , as they handle technical issues are more able to help you resolve this issue. If you have any questions please don't hesitate to ask.

Thank you,
PrizeLogic Support

Real good work there, having the server error page contact not be the people who handle technical issues. What kind of issues do they handle? Anyways, sent another request to (hopefully) the right people. This is probably why the issue hasn't been fixed yet

x3ntaur · 12-21-2015, 02:14 AM

Anyone know if the Ted 2 bonus movie link is working now?

Rg126 · 12-21-2015, 05:03 AM

Not yet! And they haven't even replied to my email , terrible customer service from them

strumdogg · 12-21-2015, 11:30 AM

Quote:

Originally Posted by Rg126

Not yet! And they haven't even replied to my email , terrible customer service from them

Yep, same here.

1blufan · 12-21-2015, 06:28 PM

It's working, It's working... The Plane !! The Plane !!

Just redeemed TED 2 bonus movie.

x3ntaur · 12-21-2015, 06:43 PM

Quote:

Originally Posted by 1blufan

It's working, It's working... The Plane !! The Plane !!

Just redeemed TED 2 bonus movie.

Di you use a new email addy or one from previous promo?

1blufan · 12-21-2015, 06:51 PM

Quote:

Originally Posted by x3ntaur

Di you use a new email addy or one from previous promo?

No new e-mail, I used an e-mail that only had 3 movie from them on it from the other free movie categories. Unfortunately I'm hearing really bad news that for most who tried to redeem it during the time the site had issues that it burnt the code.

roar · 12-21-2015, 07:07 PM

I was able to redeem Ted 2 and Minions just now, looks good to me.

strumdogg · 12-21-2015, 07:29 PM

Quote:

Originally Posted by strumdogg

Yep, same here.

I finally heard back from them:

Quote:

Hello,

Thank you for following up. We want to apologize for the inconvenience; however, our system has now been updated, and you should now be able you to enter and redeem your code. If you continue to encounter any difficulty with this, please do not hesitate to reach out to us.

Thank you,
PrizeLogic Support

I guess they wanted to wait until it was fixed before replying anything.

Asdqqq · 12-21-2015, 07:38 PM

Successfully redeemed my code for Ted 2. I had entered it many times before and gotten to the error page, but since it never went past there, the code was not burned. I did previously try entering the code with a different e-mail address, and it said the code was not valid, so trying to redeem it and getting to the error page probably locked the code to that address.

Rg126 · 12-21-2015, 09:02 PM

Quote:

Originally Posted by strumdogg

I finally heard back from them:

I guess they wanted to wait until it was fixed before replying anything.

I got the same reply as well

strumdogg · 12-21-2015, 09:04 PM

Quote:

Originally Posted by Rg126

I got the same reply as well

Yeah, thankfully they were right. I was able to redeem for Bad Words (finally!).

x3ntaur · 12-21-2015, 09:59 PM

Thanks for the updates guys, I redeemed my code now.

MikeScott · 12-22-2015, 05:15 PM

This isn't working for me. Enter the code and get a red error message saying the code is invalid? Anyone else still having trouble?

Asdqqq · 12-23-2015, 03:13 PM

The circle is now complete...

Hello,

Thank you for contacting us. Unfortunately, we will not be able to assist you with this issue. Please visit the below address for further assistance.

https://helpdesk.prizelogic.com/tick...suppressfaqs=0

Thank you.
Universal Digital Copy Support

MikeScott · 12-24-2015, 02:45 AM

Sooo, is anyone else having problems with it?

Rompclown · 12-24-2015, 03:01 AM

still can't redeem minions and ted 2

ChristopherRobin · 12-26-2015, 03:31 PM

Just redeemed my code for Minions.

I'm pretty sure the redemption sites are case sensitive. Try using all caps. No issues when I did it that way. lower case was unsuccessful.

12-22-2015, 05:15 PM	#156
MikeScott Blu-ray Champion Member since:Jul 2010 Location:Minnesota Trading Score:503 Timezone GMT: -6	This isn't working for me. Enter the code and get a red error message saying the code is invalid? Anyone else still having trouble? Last edited by MikeScott; 12-22-2015 at 07:58 PM.

12-17-2015, 06:37 PM	#141
DarkSide2473 Special Member Member since:Aug 2014 Location:Texas Trading Score:507 Timezone GMT: -6	I'm assuming this is still a no-go? And still no word from Universal?

12-18-2015, 09:07 PM	#143
Asdqqq Active Member Member since:Jan 2014 4K collection:29 Blu-ray collection:60 DVD collection:19 Digital collection:46 Trading Score:120 Timezone GMT: -7	Ted 2 bonus still not working. Just got this response from my request using the customer service link on the error page: Hello, Thank you for your inquiry. Please contact Universal Customer Support at https://www.uphe.com/contact-support , as they handle technical issues are more able to help you resolve this issue. If you have any questions please don't hesitate to ask. Thank you, PrizeLogic Support Real good work there, having the server error page contact not be the people who handle technical issues. What kind of issues do they handle? Anyways, sent another request to (hopefully) the right people. This is probably why the issue hasn't been fixed yet

12-21-2015, 02:14 AM	#144
x3ntaur Senior Member Member since:May 2014 Trading Score:224 Timezone GMT: 0	Anyone know if the Ted 2 bonus movie link is working now?

12-21-2015, 05:03 AM	#145
Rg126 Senior Member Member since:Dec 2014 Location:Bay Area 4K collection:13 Blu-ray collection:807 DVD collection:97 Digital collection:536 Trading Score:36 Timezone GMT: -8	Not yet! And they haven't even replied to my email , terrible customer service from them

12-21-2015, 06:28 PM	#147
1blufan Blu-ray Ninja Member since:Mar 2009 Location:The Road to Nowhere. Blu-ray collection:305 Blu-ray reviews:3 Trading Score:200 Timezone GMT: -8	It's working, It's working... The Plane !! The Plane !! Just redeemed TED 2 bonus movie.

12-21-2015, 07:07 PM	#150
roar Blu-ray Samurai Top ranked HT gallery Top contributor Member since:Feb 2010 Location:Ontario, Canada Home Theater Gallery:20 Trading Score:105 Timezone GMT: -5	I was able to redeem Ted 2 and Minions just now, looks good to me.

12-21-2015, 07:38 PM	#152
Asdqqq Active Member Member since:Jan 2014 4K collection:29 Blu-ray collection:60 DVD collection:19 Digital collection:46 Trading Score:120 Timezone GMT: -7	Successfully redeemed my code for Ted 2. I had entered it many times before and gotten to the error page, but since it never went past there, the code was not burned. I did previously try entering the code with a different e-mail address, and it said the code was not valid, so trying to redeem it and getting to the error page probably locked the code to that address.

12-21-2015, 09:59 PM	#155
x3ntaur Senior Member Member since:May 2014 Trading Score:224 Timezone GMT: 0	Thanks for the updates guys, I redeemed my code now.

12-23-2015, 03:13 PM	#157
Asdqqq Active Member Member since:Jan 2014 4K collection:29 Blu-ray collection:60 DVD collection:19 Digital collection:46 Trading Score:120 Timezone GMT: -7	The circle is now complete... Hello, Thank you for contacting us. Unfortunately, we will not be able to assist you with this issue. Please visit the below address for further assistance. https://helpdesk.prizelogic.com/tick...suppressfaqs=0 Thank you. Universal Digital Copy Support

12-24-2015, 02:45 AM	#158
MikeScott Blu-ray Champion Member since:Jul 2010 Location:Minnesota Trading Score:503 Timezone GMT: -6	Sooo, is anyone else having problems with it?

12-24-2015, 03:01 AM	#159
Rompclown Blu-ray Guru Member since:Nov 2012 Blu-ray collection:1 Trading Score:56 Timezone GMT: -8	still can't redeem minions and ted 2

12-26-2015, 03:31 PM	#160
ChristopherRobin Senior Member Member since:May 2015 Location:San Jose, CA 4K collection:92 Blu-ray collection:618 DVD collection:248 MA collection:159 Digital collection:996 iTunes collection:519 Prime collection:7 Trading Score:45 Timezone GMT: -8	Just redeemed my code for Minions. I'm pretty sure the redemption sites are case sensitive. Try using all caps. No issues when I did it that way. lower case was unsuccessful.

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