LG UP970 4K UHD Blu-ray player

[Robert Zohn]

That may be the situation in this case. I would also take a leap to guess they do think it's a disc authority issue and I agree with much of what you said, with the exception; not sure it's reasonable to ask or expect a repair shop to verify for the consumer's Blu-ray player's claimed defect.

Do you honestly feel the repair shop should actually take the time and pay and wait for the discs to come in so they can set-up the BD player for a second time to test for the symptoms?

A second thing to consider if we get the repair shop to obtain the title on their own is that I have seen multiple region country coding disc with the same titles on the Worldwide market and that unknown element would make this a scientifically flawed diagnosis for this repair as we are not eliminating all of the possible variables.

[vincentric]

That repair shop to me sounds absolutely out of line. I think they know how much of an absolute junker the player is and have nothing better to do than to waste people's time pretending to fix something that just can't be fixed. I remember picking up the 970 and it didn't take long for me to discover how much of a trash bin player it is. Tried to be as objective as possible noting the PQ improvements that I saw on the UP970 over the Samsung K8500 when watching HDR10 on the OLED. But the positives ended there. UHD discs that were quiet at first such as John Wick 2 and several dozen other titles that I tried on it began to get severely loud to the point where the disc spin noise could still be heard during loud action scenes with my AVR turned up. DV playback on the 970 also contained the grey bar issue and a bug I discovered that would cause more banding to be seen in HDR10 right after watching a DV disc if the player was not rebooted first. Am glad I skipped sending it in for repair and returned it instead for my money back. For those looking for a cheaper DV alternative than the OPPO, I highly recommend skipping the UP970 and just wait a while longer and see what the 2018 players have to offer.

[Robert Zohn]

Just for clarification, I'm not supporting the player in my comments.

I'm only commenting on what we're assuming the repair shop is tasked to fix and now discovers that they need specific titles.

I also 100% believe the op, but this just may be a frustrating experience for the both parties and clearly an out of line repair shop employee.

[vincentric]

No worries, Robert. I was more or less just responding to how badly it sounded the repair shop was treating the OP and just quickly sharing my own experience with the player.

[Robert Zohn]

I'm with you and thanks for the nice reply!

[chip75]

Originally Posted by Robert Zohn

That may be the situation in this case. I would also take a leap to guess they do think it's a disc authoring issue and I agree with much of what you said, with the exception; not sure it's reasonable to ask or expect a repair shop to verify for the consumer's Blu-ray player's claimed defect.

Do you honestly feel the repair shop should actually take the time and pay and wait for the discs to come in so they can set-up the BD player for a second time to test for the symptoms?

A second thing to consider if we get the repair shop to obtain the title on their own is that I have seen multiple region country coding disc with the same titles on the Worldwide market and that unknown element would make this a scientifically flawed diagnosis for this repair as we are not eliminating all of the possible variables.

I think the first thing they should have done is visited the OP and had him demonstrate the fault (when my Sony TV had issues a chap came and I walked him through each problem), then it wouldn't have been a huge ask for them to ask to borrow a disc whilst they take the player back to their workshop. Multiple discs have had an issue with the player and I'm sure some are available locally (I'd imagine the workshop is within five minutes of a large supermarket).

I don't think it's a hugely unreasonable request to ask to borrow a disc, but there's certainly a right way and a wrong way to go about it. If the player has display issues, would they ask to borrow the OP's TV?

At the end of the day I think LG are well aware of the situation with their noisy players, they just need to relay that information to their service centres.

I'm sure if you'd asked Robert Zohn, you would have done it the right way, you build relationships with your customers that last because you do it right. You wouldn't threaten to withhold service from a customer because they were wary about supplying discs.

[E6AtmosVuduDV]

2018 DV Players likely won't hit the Stores till Maybe. May-June.

Granted. Many of us finds Life is too Short to wait that Long.
Or Missing Out DV Disc movies on premire(Whats Family Enjoyment worth to You)

Ok. Who here heard that setting TV HDMI-in attached to UP970 to "Deep Color" gives no Banding or no Grey LetterBoxes(least in OLED).

Myself I have never seen Grey Letterboxes. But I have Deep Color set on. As well as 60Hz set on at the UP970 out. And Certainly have the appropriate HDMI Cables.

Banding I have not seen. Or really noticed.

[pottyaboutpotter1]

I think they’re trying their best to blame the problem on the discs and not the player. But they’ve gone about it completely the wrong way and by stepping up to blackmail (“give us a disc or we won’t fix the player”) is disgusting behaviour in my opinion. We’ve put in an official complaint to LG.

[newtbludger]

it has been a while since I posted on here. I found another wierd fix for the noise. my tray pulling trick stopped working so I picked up the player and noticed a certain point on the bottom that you could push the metal upward a bit to increase the noise. pushing it a couple times softened the noise quite a bit so I guess if you do this don't touch you player ever again after or the metal might bend back again and cause the noise.

[slimdude]

Originally Posted by newtbludger

it has been a while since I posted on here. I found another wierd fix for the noise. my tray pulling trick stopped working so I picked up the player and noticed a certain point on the bottom that you could push the metal upward a bit to increase the noise. pushing it a couple times softened the noise quite a bit so I guess if you do this don't touch you player ever again after or the metal might bend back again and cause the noise.

Instead of you going through all of that rigmarole and hassle, have you ever considered just buy another blu-ray player other than the LG? Personally I would chalk it up as an experience, throw that blu-ray player in the dumpster (where it belong) and buy another one.

[cochon]

Originally Posted by pottyaboutpotter1

I think they’re trying their best to blame the problem on the discs and not the player. But they’ve gone about it completely the wrong way and by stepping up to blackmail (“give us a disc or we won’t fix the player”) is disgusting behaviour in my opinion. We’ve put in an official complaint to LG.

It sounds like I wouldn't want to be dealing with that shop but I don't think is unreasonable they want to borrow one of the discs that causes the problem because that might help them trace the cause of the problem. If you think they are going to go and buy other discs instead of using what they have in the shop then you are dreaming.

If it is a general repair shop they would be getting peanuts from LG for doing a warranty job and they won't be paying for any new disc to check your player. If you are able to get a refund from where you bought it you should try that or launch a complain whith the consumer claims office that should deal with this.

Originally Posted by newtbludger

it has been a while since I posted on here. I found another wierd fix for the noise. my tray pulling trick stopped working so I picked up the player and noticed a certain point on the bottom that you could push the metal upward a bit to increase the noise. pushing it a couple times softened the noise quite a bit so I guess if you do this don't touch you player ever again after or the metal might bend back again and cause the noise.

Be careful with what you do because while you might fix it if there are any signs that something was done to the player it may be used to refuse honouring the warranty. In that case if for instance you kink the metal they might claim the thing was dropped and blame any problem on you.

[slimdude]

Originally Posted by cochon

Be careful with what you do because while you might fix it if there are any signs that something was done to the player it may be used to refuse honouring the warranty. In that case if for instance you kink the metal they might claim the thing was dropped and blame any problem on you.

LG can't seem to repair their own blu-ray players anyway, after numerous attempts from other buyers who have shipped their defected blu-ray players to them for a long duration of time to get them repaired, but to no avail.

[cochon]

Originally Posted by slimdude

LG can't seem to repair their own blu-ray players anyway, after numerous attempts from other buyers who have shipped their defected blu-ray players to them for a long duration of time to get them repaired, but to no avail.

I know, I've just wanted to raise awareness about taking matters into your own hands. Who knows, tomorrow the player might not turn on and you need take it for service. Frankly on that price range if I stuffed something up myself I take the loss but on more expensive items you should always be careful by having everything done by the authorized repair center, that can have advantages, then again sometimes thats not the case, scratches, loose screws, missing screws disconnected internal plugs, etc. Having something that was never opened is the best you can have, as long as it works of course.

[slimdude]

Originally Posted by pottyaboutpotter1

I think they’re trying their best to blame the problem on the discs and not the player. But they’ve gone about it completely the wrong way and by stepping up to blackmail (“give us a disc or we won’t fix the player”) is disgusting behaviour in my opinion. We’ve put in an official complaint to LG.

LG are legally obligated to honor their warranty and if they refuse, the consumer have grounds for a lawsuit or even a class action suit for breach of contract, and punitive damages as well because, a warranty is considered a binding contractual agreement. Threatened them! Tell LG to issue you full refund, or you're going to consult with your attorney, file a lawsuit and settle this dispute in court. If you decide to take legal action, send LG a certified letter, and send another a copy to the CEO,and of coarse keep a copy for yourself. Do not correspond nor send documents via email because, LG can very easily lied and delete your emails, and say they didn't get them. Send them certified because they addressee is required to sign a certified letter before the postal carrier give it to them.

[jibucha]

so :: we disagree (no fanboy - by the way - no problems and a fantastic picture quality - the best that i have ever 'seen' - seeing & realizing this is simple fact)
by the way :: my first player had the 'drive noise' issue (replaced and problem free)

if my post is questionable, then it is so :: however, i am being accurate and responsible in representing my experiences :: no bias (i also own two of the Sony UBP-X800, which is clearly a very well built unit, that for myself is highly disappointing due to not having a back lighting remote and Dolby Vision, which for myself is essential)

for what it's worth :: my replacement player has the Dolby Vision 'firmware update" (August 2017) :: no issues - excellent picture quality

for what it's worth :: i just ordered a second LG UP-970 (arriving early next week) - (i ordered it, so i can personally compare, at my leisure, HDR10 & Dolby Vision) :: just for my own education/interest

as i have indicated previously :: no one knowns the reason for the untimely withdrawal of the Dolby Vision firmware update (certainly an unexpected development :: however, concluding it is technical (highly implied) is simply conjecture and 'highly biased' against LG

Oppo player? :: no comment (no agenda / no anti-fanboy nonsense) :: i am pleased with any player choice that is made by anyone

note :: that many apparently are having the same problems with their respective players as i did with my first player is undisputed and recognized :: that they are caught in repair situations is unfortunate and understandable that they are very unhappy :: regardless, i now own and intend to enjoy two of these players, irrespective of their obvious inferior issues (for myself, the picture quality is unparalleled and i simply intend to continue enjoying them and, at times, sharing a bit of my experiences/information

it's 'unfair' to label me a 'fanboy', and irresponsible

Originally Posted by I DO BLU

They dont just pull a firmware for no reason. If there was no problem they would of re released it by now. Your fan boyism is why people question your post. Read this board and others have problems with this player they even sent it back 3 times and still lucky garbage could’nt fix it. So why is it oppo has the dv update and it works but this player had it pulled ???

[jibucha]

understandable

Originally Posted by ToD_

The current sale price is right about as much as I'd be willing to drop on a UHD player. That noisy drive issue is giving me pause, however.

[jibucha]

'fanboys'? :: simply not so
however :: 'what's your agenda'?

Originally Posted by I DO BLU

oh great we now have 2 lg appologist and Dolby Vision will change the world fan boys

[jibucha]

Netflix (app) :: the way it works is the following

display :: it's essential that it support Dolby Vision

Netflix (account) :: 'it' must be the '4K' support level (we have had it for years)

bandwidth (requirement) :: your internet 'must be' 25mbps or better (importantly though :: your internet performance 'must be consistent and stable' :: any (even momentarily) drop in performance will relegate you (without notification) to substandard video and 'disconnect' both 4K & Dolby Vision (transparently)

prior to acquiring our Apple TV 4K and a 'Dolby Vision player' we were able 'through any supporting device' that had the general Netflix app, to enjoy Dolby Vision (we have several displays that support Dolby Vision)

Originally Posted by toon64

Question for those lucky few who have the DV update:
Does the Netflix app also stream DV or is it all HDR10? Is the DV update in effect only with discs?

[jibucha]

just trying to be helpful

Netflix is not and has not been HDR10 'only'

Dolby Vision is available (irrespective of any manufacture player etc)

for Dolby Vision (Netflix), all that is required is :: supported display - Netflix (app) - Netflix '4K' account - reliable/stable high-speed internet - Netfilx (Dolby Vision content)

Originally Posted by Caleb C.

The DV firmware that LG released only supports discs. Netflix is HDR10 only, but LG's website used to say that DV support would be added in the future. That information has since been removed...

[pottyaboutpotter1]

Originally Posted by cochon

It sounds like I wouldn't want to be dealing with that shop but I don't think is unreasonable they want to borrow one of the discs that causes the problem because that might help them trace the cause of the problem. If you think they are going to go and buy other discs instead of using what they have in the shop then you are dreaming.

If it is a general repair shop they would be getting peanuts from LG for doing a warranty job and they won't be paying for any new disc to check your player. If you are able to get a refund from where you bought it you should try that or launch a complain whith the consumer claims office that should deal with this.



Be careful with what you do because while you might fix it if there are any signs that something was done to the player it may be used to refuse honouring the warranty. In that case if for instance you kink the metal they might claim the thing was dropped and blame any problem on you.

Perhaps it’s because I’m in the UK, but over here it’s generally seen as out of order to organise a collection for a customer’s property (that you have no rights to!) WITHOUT asking their permission then only telling them the day before and then attempting to blackmail the customer when they’re rightfully annoyed, shocked and a little confused. I have had no communication with this repair place before this. I think it’s compeltely unreasonable for complete strangers you’ve never heard of to come and take your property without asking permission first (they’d already booked a delivery driver and everything and only ask to make sure I’d be in). They never once rang to ask “Is it ok if we borrowed a disc?” They acted, for lack of a better word, entitled to have access to my discs.

This is less to do with what they want and everything to do with how they communicated and conducted themselves.