General Zavvi Thread

[DAT_JB]

Does Zavvi use IOSS again? In December 23 they didn't.

[tomblu]

Does anyone know if you pre-order a title and then the payment fails when they go to charge the card near release date, if you get an option to just sign in and re-attempt payment? Or will they do something silly like auto cancel it?

I have a pre-order that is sold out, but remember having problems with my card previously when it wasn't charged immediately.

[drush9999]

Originally Posted by tomblu

Does anyone know if you pre-order a title and then the payment fails when they go to charge the card near release date, if you get an option to just sign in and re-attempt payment? Or will they do something silly like auto cancel it?

I have a pre-order that is sold out, but remember having problems with my card previously when it wasn't charged immediately.

Long time since I've used Zavvi, but they always gave the option to change payment details if it fails.

[gaolbrake]

Is it normal to wait for a week for in stock items to dispatch? Ordered 2 in stock (and discounted) steelbooks last weekend and when I queried I just got a canned response about how busy they are. Items ordered still listed as in stock but price has since increased.

Haven't used these guys for years and doubt I will again.

[mrbrady72]

Originally Posted by gaolbrake

Is it normal to wait for a week for in stock items to dispatch? Ordered 2 in stock (and discounted) steelbooks last weekend and when I queried I just got a canned response about how busy they are. Items ordered still listed as in stock but price has since increased.

Haven't used these guys for years and doubt I will again.

Yes, the warehouse is super slow. I cancelled my Red Carpet account after two years because of this and the non existent customer service.

[gaolbrake]

Originally Posted by mrbrady72

Yes, the warehouse is super slow. I cancelled my Red Carpet account after two years because of this and the non existent customer service.

I did get the steelbooks 2 weeks later, one with a nice scratch down the cover

[chip75]

Anyone get any luck with the RC10OFF code? it's not working for me and in-stock items.

I remember a few years back they changed the code.

[Shanghai Express]

Their weird shipping service lost my UK To Catch A Thief and they seem to have lost my UK North By Northwest. Never ordering from them again

[Voltaire53]

Originally Posted by chip75

Anyone get any luck with the RC10OFF code? it's not working for me and in-stock items.

I remember a few years back they changed the code.

I did some investigating following the apparent death of the HMV codes... apparently they issued the following statement that I missed; it's not good news:

As of March 2025, the Zavvi Red Carpet discount code RC10OFF is no longer valid. Currently, there isn't a universal replacement code for Red Carpet members. Instead, Zavvi offers various promotions with specific discount codes for different products and sales. For instance, there's an ongoing "Red Carpet Exclusive Sale" offering an extra 15% off on select items. Additionally, some products in this sale qualify for an extra 25% off using the code EXTRA25

[chip75]

Originally Posted by Voltaire53

I did some investigating following the apparent death of the HMV codes... apparently they issued the following statement that I missed; it's not good news:

As of March 2025, the Zavvi Red Carpet discount code RC10OFF is no longer valid. Currently, there isn't a universal replacement code for Red Carpet members. Instead, Zavvi offers various promotions with specific discount codes for different products and sales. For instance, there's an ongoing "Red Carpet Exclusive Sale" offering an extra 15% off on select items. Additionally, some products in this sale qualify for an extra 25% off using the code EXTRA25

I'm still getting RC10OFF to work with the few items I tried. Will keep an eye on it.

[Chap Of Steel]

Originally Posted by chip75

I'm still getting RC10OFF to work with the few items I tried. Will keep an eye on it.

I tried it on a couple of Arrow items and it worked.

But that is worrying, just when I thought Zavvi would be a decent HMV alternative

[Voltaire53]

Originally Posted by Chap Of Steel

I tried it on a couple of Arrow items and it worked.

But that is worrying, just when I thought Zavvi would be a decent HMV alternative

To be honest I think Zavvi really missed a trick here; they've been the poor relation to HMV and Amazon for ages because of poor packaging and customer service reputation and HMV's 20% off to everyone in 'the community'.

If Zavvi's Red Carpet gave everyone a 10% off on everything (or even a significant number of items) I think those that have been using HMV religiously would have not only given them a big cash injection with a lot of people taking up (or re-opening) the Red Carpet Membership but also a massive upswing in orders, especially since their packaging, if not their customer service (in my experience at least) is pretty similar the HMV's now... which are both better than Amazon's card envelopes, which they only 'get away with' because their customer service will *usually* sort out complaints/problems quickly and easily...

... sadly we don't have access to their marketing department to point this out!

[CrockettandTubbs]

Are there any free postage qualifying codes around? If they work on pre-orders, that is.

Was going to pre-order the Road House blu ray.

[baloobas]

Ordered 2 movies from Zavvi in April to be delivered to Dublin.
Got a dispatch notice and tracking info on April 17th.
As of today - 11th May - the tracking shows “April 17th Expected from Zavvi’
Contacted Zavvi who replied there’s a glitch with the couriers tracking (I still should have received the items by now) and to contact them again on 16th May if I haven’t received the items. One of the items has now sold out.
Ridiculous service.

[fmen]

Happened to me too. Twice. Exactly like you, the tracking didn’t move, only showing "Expected from Zavvi". First time it happened I asked them to resend the items and I received the items eventually. I just contacted them now that it has happened a second time for another order and will ask them for a refund, and go back to order from Amazon as Zavvi or their courier aren’t reliable.

[Seasnake30]

Does anyone know if Blood on Satan's Claw 4K from Zavvi still comes with the slip?

[JackyJacquard]

Originally Posted by Seasnake30

Does anyone know if Blood on Satan's Claw 4K from Zavvi still comes with the slip?

Its not listed on 88’s website so seems unlikely

[Bored Gaymer]

I registered and tried to order the Nightmare On Elm Street Steelbook collection with a referral code but it won't accept the code. How would I go about entering the code or is not usuable on a pre-order item?

Does anyone have a regular 10% or more discount code I could use?

[The Hornets]

Pretty much all their codes don’t work with preorders.

They tend to unlock items for ordering with codes a few weeks after release. Means most codes useless for rare LEs which sell out fast.

[rogerxy]

Thank you for your recent order of The Goonies Steelbook 4K Ultra HD [1985], Enter the Dragon Steelbook 4K Ultra HD [1973].

Unfortunately, due to an unforeseen supplier allocation issue, we have not received sufficient stock to fulfil all customer orders for this release. As a result, we regret to inform you that your order has been cancelled.

Pre-ordered months ago, just got this. No compensation, nothing. Just "It's cancelled, tough luck"