General Zavvi Steelbook Discussion Thread

[JimDiGriz]

Originally Posted by blooscloos

Zavvi gave me a CollectPlus return label to return my damaged Thor. That only works in the UK, right?

Yep and even then its rubbish as some towns just don't have a CollectPlus shop anywhere near by (or near enough to make it worth it!)

[That'sAllFolks]

Originally Posted by wjasoncul

Haven't received my Zavvi Thor yet. They told me to give it until 11/22 to come in and then they'll "research" it...

Can't do anything but give me a refund since it's OOS I guess

Curious. I didn't get that one either. I got Captain American (which shipped the same day) and 3 other orders placed since then, but no Thor.

[Ben_R]

Originally Posted by huntauk

Could be something to do with the fact Zavvi have been charging customers a 1% surcharge to checkout via paypal. Fairly sure that breaks the rules set by paypal, and I remember a member on here alerting paypal to this not long ago.

Lets see how it pans out.

I did wonder why they were allowed to get away with that, not that I minded paying it too much as I knew if I had any problems with an order I could bypass Zavvi and open up a dispute with Paypal.

It would be nice to have a refund of all the extra charged though.

[thebard]

Does anyone know which titles are eligible to combine to get the dicounted price on Jungle Book?

[rickah88]

Originally Posted by thebard

Does anyone know which titles are eligible to combine to get the dicounted price on Jungle Book?

Definitely Lady and the Tramp, that just went up for preorder. Peter Pan and Dumbo are already sold out. You could just try putting the other Disney tiltes in your basket and see if the work?

[vivablu]

Originally Posted by thebard

Does anyone know which titles are eligible to combine to get the dicounted price on Jungle Book?

Here you go:

- Dumbo
- Fantasia
- Lady yAnd The Tramp
- Lone Ranger
- Peter Pan
- Planes
- Starship Troopers
- The Little Mermaid
- Thor 2
- Toy Story 1-3

[thebard]

Originally Posted by vivablu

Here you go:

- Dumbo
- Fantasia
- Lady yAnd The Tramp
- Lone Ranger
- Peter Pan
- Planes
- Starship Troopers
- The Little Mermaid
- Thor 2
- Toy Story 1-3

Hmm...
Thanks for the list, I'll have to mull on it...

[ilovedealsonmovies]

Originally Posted by That'sAllFolks

Curious. I didn't get that one either. I got Captain American (which shipped the same day) and 3 other orders placed since then, but no Thor.

im waiting on 2 a thor and another movie same email back it sucks

[JimDiGriz]

Just received my £7.99 Starship Troopers and fair play to the general, its mint despite the practically non-existent "protective packaging".

[runnersdialzero]

I just received The Game in the mail..... Was in the mint condition.... But had no disc.

I swear you can't make this stuff up.

I'm thinking of just buying the criterion disc and putting it in there.

Is the criterion transfer better?

[thebard]

Anybody ever get an email like this from Zavvi:

Thanks for placing your order with us at zavvi, order number xxxxxxxx.

We're sorry that your order for the product(s) below has not yet been sent.

Pan's Labyrinth - Zavvi Exclusive Limited Edition Steelbook



We're sorry this has happened. We're continuously looking for ways to improve the service we offer to you and we really hope you'll give us a chance to do better next time.

We're still following this up with our suppliers and we'll keep you updated on the status of your order.

You can check the status of your order by clicking on order tracking in your account pages.

Thanks for your patience, if you have any further questions please contact our customer services colleagues and they'll be happy to help.

Many Thanks,

zavvi Team

WTF? We're emailing you to notify you that your order hasn't shipped?

[rickah88]

I get that email about once a week for the Indy steelbooks that never happened.

[thebard]

Originally Posted by rickah88

I get that email about once a week for the Indy steelbooks that never happened.

Never happened? As in, they ran out of stock?

[rickah88]

Originally Posted by thebard

Never happened? As in, they ran out of stock?

Never happened as in it went up for preorder, was due in September, now it's gone from the site, yet all preorders are still active.

[mattyl149]

Originally Posted by thebard

Anybody ever get an email like this from Zavvi:



WTF? We're emailing you to notify you that your order hasn't shipped?

This is because the original release date has changed. If you look at your order for this, it shows the previous release date. Therefore their system will see this as late, so you'll get the e-mail. With Amazon, they'll put the new delivery date on your order, so you don't get this problem

This is why I'm getting the same e-mail for both the Indy and Beverly Hills Cops steelbooks

[wjasoncul]

Originally Posted by That'sAllFolks

Curious. I didn't get that one either. I got Captain American (which shipped the same day) and 3 other orders placed since then, but no Thor.

Originally Posted by ilovedealsonmovies

im waiting on 2 a thor and another movie same email back it sucks

Any luck yet for you guys on Thor coming in? Mine still hasn't...

[thebard]

Originally Posted by mattyl149

This is because the original release date has changed. If you look at your order for this, it shows the previous release date. Therefore their system will see this as late, so you'll get the e-mail. With Amazon, they'll put the new delivery date on your order, so you don't get this problem

This is why I'm getting the same e-mail for both the Indy and Beverly Hills Cops steelbooks

Thank you for this info. I was

I think between this and the "Sold Out" button for pre-orders that haven't gone live, Zavvi needs to hire someone to update all the ancient cgi scripts on their website...

[Icemouth]

So I had ordered the ghibli titles then cancelled them like a month ago when they went up on amazon cheaper

Guess what shipped today and it still says "processing cancellation" underneath dispatched

[wjasoncul]

Originally Posted by Icemouth

So I had ordered the ghibli titles then cancelled them like a month ago when they went up on amazon cheaper

Guess what shipped today and it still says "processing cancellation" underneath dispatched

I'd make sure you don't have pending charges from them then

[Icemouth]

Originally Posted by wjasoncul

I'd make sure you don't have pending charges from them then

I do, they charged+shipped even though I cancelled a month ago and it's just been stuck on "processing cancellation"