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Old 11-07-2017, 08:36 PM   #81
Stereodude Stereodude is offline
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After absolutely no movement for a week, yesterday it arrived at the distribution center in Dallas, and departed shortly after. It's out for delivery today. (I live about 5 hours from Dallas.) Woohoo!
Mine suddenly had a "Arrived at USPS Regional Destination Facility" scan today in the major metropolitan area by me. I can't explain why that's the first scan.
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Old 11-07-2017, 09:47 PM   #82
GiantSunDevil GiantSunDevil is offline
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My first order arrived Monday. No signs of the 2nd order moving so i'm guessing they may be limiting to one/address (not unrealistic), but at least my 2nd hasn't been canceled yet.

I did notice the the 5 seasons were in my slipbox with S3 upside down. Lots of old shrink wrap on the spines of a couple seasons. Very nice episode booklet though. One floater disc with no damage, but I did have a couple sets with damage to the case art like someone had put their finger through the eco-case hole and punched through the insert. I'm guessing they might be returns that BBC just took the shrink off and repackaged in the Series set.

One small payment irritant -- the order was done in CAD and my CC was charged as USD so $28 instead of $22. I may ask them about that if they cancel my 2nd order. Still incredibly hard to nitpick without laughing
Still waiting on mine, but I did call them again to politely double check. They said it shipped on the 2nd (last call they said it shipped on the 31st) and to expect it Friday. Okay, no biggie.

Then, I inquired about the same issue you had regarding the CA $ to US $. My email receipt very clearly shows prices, unit total, discount, shipping, grand total in CA $. Yet that CA$ total is what I was billed in US$.

She was very nice and I said wasn't a big deal, so when she looked into it, saw the current price and was amazed how I got it for the obvious pricing error price. Told her I was happy they honored it, but when I politely pressed her on the fact it still is in CA$, she basically said at such a low price, I shouldn't worry about it. I thanked her for her help and hung up.

I know it's not a big deal, but now I'm kinda pissed. Polite or not, deal/error or not, it's the point. And please don't use the, "Well, you got a good deal, don't worry about" line.

Should I, again, politely, send an email with a copy of the receipt and point it out or just forget it? I'm not THAT much of a penny pincher, but I am a "the point" guy.
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Old 11-07-2017, 10:06 PM   #83
GiantSunDevil GiantSunDevil is offline
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Couldn't hurt though I'm not going to push it.
I would have ordered it at $28 anyway. This close to Christmas it really seems to be pushing my luck for the naughty list -- it just feels like one of those situations that would be itching for the Universe to even things out and end up on the wrong end of a Mueller Subpoena
I may. Politely, of course.

I'm used to being on the other end at various jobs and as long as people are being cordial, I have no issues at all. I mean, it's my job. They put their foot down, like you said, still a remarkable find. No complaints.

for the appropriately descriptive karmic analogy.
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Old 11-08-2017, 10:03 PM   #84
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Got mine finally via USPS Media Mail!
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Old 11-09-2017, 12:19 AM   #85
Stereodude Stereodude is offline
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Got mine finally via USPS Media Mail!
Same here. A big thanks to hariseldon for the heads-up on the deal.
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Old 11-09-2017, 05:58 PM   #86
zeze zeze is offline
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Originally Posted by GiantSunDevil View Post
Still waiting on mine, but I did call them again to politely double check. They said it shipped on the 2nd (last call they said it shipped on the 31st) and to expect it Friday. Okay, no biggie.

Then, I inquired about the same issue you had regarding the CA $ to US $. My email receipt very clearly shows prices, unit total, discount, shipping, grand total in CA $. Yet that CA$ total is what I was billed in US$.

She was very nice and I said wasn't a big deal, so when she looked into it, saw the current price and was amazed how I got it for the obvious pricing error price. Told her I was happy they honored it, but when I politely pressed her on the fact it still is in CA$, she basically said at such a low price, I shouldn't worry about it. I thanked her for her help and hung up.

I know it's not a big deal, but now I'm kinda pissed. Polite or not, deal/error or not, it's the point. And please don't use the, "Well, you got a good deal, don't worry about" line.

Should I, again, politely, send an email with a copy of the receipt and point it out or just forget it? I'm not THAT much of a penny pincher, but I am a "the point" guy.
Price error or not I would fight for it. It clearly shows that you should be charged in Canadian dollars. They had a ton of time to cancel the order but they didn't so they can't really use that low price so be happy excuse. You had a contract and they did not honour it. It is about the principle of it. What happens if it was $100? That is a $21 dollar difference. Also this does not seem like an error for only this set. They probably do this for any American who makes an order on the Canadian site (which probably is a small number but still should be fixed).
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Old 11-09-2017, 06:03 PM   #87
Stereodude Stereodude is offline
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I guess paying up front with Paypal worked out in my favor.
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Old 11-10-2017, 12:18 AM   #88
GiantSunDevil GiantSunDevil is offline
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Price error or not I would fight for it. It clearly shows that you should be charged in Canadian dollars. They had a ton of time to cancel the order but they didn't so they can't really use that low price so be happy excuse. You had a contract and they did not honour it. It is about the principle of it. What happens if it was $100? That is a $21 dollar difference. Also this does not seem like an error for only this set. They probably do this for any American who makes an order on the Canadian site (which probably is a small number but still should be fixed).
Thank you. And I agree.

I actually did send a polite email describing the situation not long after I posted that, about 2 days ago. Nothing yet.

Find it hard to believe they haven't gotten it yet.

I should be receiving it tomorrow and feel it would be a good time to call again. I really don't want to sound like a dick, but at this point I'm kinda upset. At least respond to my damn email. That's not cool.

I shouldn't feel like a jerk for pointing out what THEY initiated and agreed to as well.
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Old 11-10-2017, 10:58 PM   #89
GiantSunDevil GiantSunDevil is offline
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The saga continues...

It didn't show up today. Not really surprised.

So, I called. Can't say it enough, politely, inquired as to the most recent info they had. They reiterated it was today by 8pm. Mail already came, so it's not happening. Said no biggie, double checking.

Then politely asked about my email that was never responded to. No idea what I was talking about. So I explained the currency thing. Everything she saw showed it should have been in US dollars. I said I get that, but it very clearly shows otherwise. So she looks further and pulls the "you paid less than what's it's here for...so what's the problem?" line.

I remained calm but mentioned this was the second time I was told that and with all due respect, it isn't my problem. My email receipt clearly shows what I'm saying, sent from YOU, which was replied to with that info and my CC statement reflecting US dollars.

Getting testy, she asks what I want then? I said I want a refund based on the current, or whenever it was processed, exchange rate. I was informed that in order to do that, I'd be charged the current price for it.

I calmly but firmly told her I have a receipt from them and pics of statements showing I wasn't billed correctly and want a refund accordingly, period. Any pricing or billing errors on YOUR end are YOUR problem, not mine. She paused and said someone would be adjusting things on Monday after the holiday. I thanked her for her time, despite knowing damn well nothing is going to happen Monday.

I feel justified in my position and if I'm coming across as entitled or just plain a dick, if the situation was somehow the opposite, you know damn well they'd be collecting their money. It's a 100% the point thing.
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Old 11-11-2017, 12:33 AM   #90
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Originally Posted by GiantSunDevil View Post


The saga continues...

It didn't show up today. Not really surprised.

So, I called. Can't say it enough, politely, inquired as to the most recent info they had. They reiterated it was today by 8pm. Mail already came, so it's not happening. Said no biggie, double checking.

Then politely asked about my email that was never responded to. No idea what I was talking about. So I explained the currency thing. Everything she saw showed it should have been in US dollars. I said I get that, but it very clearly shows otherwise. So she looks further and pulls the "you paid less than what's it's here for...so what's the problem?" line.

I remained calm but mentioned this was the second time I was told that and with all due respect, it isn't my problem. My email receipt clearly shows what I'm saying, sent from YOU, which was replied to with that info and my CC statement reflecting US dollars.

Getting testy, she asks what I want then? I said I want a refund based on the current, or whenever it was processed, exchange rate. I was informed that in order to do that, I'd be charged the current price for it.

I calmly but firmly told her I have a receipt from them and pics of statements showing I wasn't billed correctly and want a refund accordingly, period. Any pricing or billing errors on YOUR end are YOUR problem, not mine. She paused and said someone would be adjusting things on Monday after the holiday. I thanked her for her time, despite knowing damn well nothing is going to happen Monday.

I feel justified in my position and if I'm coming across as entitled or just plain a dick, if the situation was somehow the opposite, you know damn well they'd be collecting their money. It's a 100% the point thing.
I know you said it's not about the money and all but I'd consider cutting my loses, sounds like it's totally more hassle that getting a small refund.
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Old 11-11-2017, 03:24 AM   #91
GiantSunDevil GiantSunDevil is offline
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I know you said it's not about the money and all but I'd consider cutting my loses, sounds like it's totally more hassle that getting a small refund.
I'm stubborn, but you're right. Unfortunately, they said they'd do something and I feel the need to follow up. Just like "the point", I'm also big on "your word."

One way or the other, this is it. Because, again, you're right.

Rant over.
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Old 11-14-2017, 04:54 AM   #92
willieconway willieconway is offline
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I received mine today. Rather surprised as I never thought it would ship at that price.
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Old 11-14-2017, 06:19 AM   #93
GiantSunDevil GiantSunDevil is offline
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Did get my set today.

Didn't feel like arguing on the phone, so I forwarded the last email to see if they'll respond. If not, I'm good. I tried.

Once again, don't want to sound ungrateful, but it's the point. You order from a Canadian site, you pay in Canadian currency. That didn't happen. I'd expect to get reprimand if I denied a customer a refund in a similar situation at my job.

Never had an issue from Amazon fill in the blank not US, and I've used many.
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