Rightstuf Customer Service: Issues & Problems

[themp3000]

A couple of years ago, they were the cream of the crop and praise was justified.

[BWBODDY]

Originally Posted by gloomranger

Tomorrow marks a week since I reached out to customer service about the damage to my Mobile Fighter G Gundam Ultra Edition box set. I haven't heard so much as a peep from them so I sent a follow up email. I politely asked if they had received the pictures I took of the damage and what the current status of my case was. Hopefully that will get the ball rolling again.

Originally Posted by Zaku77

On the plus side, when they do finally respond, you'll get to pay to ship it back and then probably wait ~2 more weeks for your replacement to arrive! ��

My Damaged Domestic Girlfriend Exchange

May 27th I shipped the damaged Domestic Girlfriend to them ..
June 2nd I got an update about the exchange, along with a New Case Number for the replacement..
( this is the day after they received it.. according to tracking they got it on the 1st)
June 6th I got an email saying it was shipping soon
June 8th I got a Shipping conformation for it… ( When I checked on the 9th, it still said "Label Created" )
June 10th It is in route

[Zaku77]

Originally Posted by BWBODDY

My Damaged Domestic Girlfriend Exchange

May 27th I shipped the damaged Domestic Girlfriend to them ..
June 2nd I got an update about the exchange, along with a New Case Number for the replacement..
( this is the day they received and processed it into their system )
June 6th I got an email saying it was shipping soon
June 8th I got a Shipping conformation for it…
June 10th It is in route

What about the 7-10 days of emails leading to shipping it back on May 27th? lol

[BWBODDY]

Originally Posted by Zaku77

What about the 7-10 days of emails leading to shipping it back on May 27th? lol

That totaled close to 3 weeks for me

Oh and I corrected my Post, I did said....
( this is the day they received and processed it into their system )

But it should of read....
( this is day after they received it.. according to tracking they got it on the 1st )

[pikagreg]

We have had a lot of USPS packages disappear for two weeks from normal shipping so 2 weeks seems pretty good

[zenpai]

Originally Posted by Zaku77

Welp, just got my Kuromukuro order in from Rigthstuf, and the first volume has a big crease along the top of the slipcover on the front (roughly 50% of it is creased). That's what you want to see when you plop down $120+ for a blu-ray. Rightstuf was so annoying to deal with last time I did an exchange for cosmetic damage that I'm going to try a full return/refund this time and just re-buy that one from RAC. I bet you that will be a better experience.

Well you are SOL there, because the thing with ordering Aniplex titles from RightStuf is that you CANNOT return them for a refund. You can either get a replacement via exchange or a refund via RS Gift Card if there is no more stock of that item. Either way, hooray for returning shipping charges!

Ordering Note: All sales for this item are final. It may be returned for an exchange if defective, if a replacement is not available a Gift Card will be issued.

[Zaku77]

Originally Posted by zenpai

Well you are SOL there, because the thing with ordering Aniplex titles from RightStuf is that you CANNOT return them for a refund. You can either get a replacement via exchange or a refund via RS Gift Card if there is no more stock of that item. Either way, hooray for returning shipping charges!

Well, shit and such. This is a Pony Canyon release, not AoA; I didn't realize that the same limitations applied for their stuff. Oh well. I guess that's what eBay is for. I'd honestly rather lose some money selling it than deal with a weeks long, multi-email, multi picture argument.

[BWBODDY]

Since I've talked a lot about it in this thread, I thought I'd also post this here...

The replacement for the damaged Domestic Girlfriend came in today,
and everything seems to be in order with it visually.

No dents, dings, damage or Razor cuts across the Cover Art (which was the original issue )

[kevers7290]

Still waiting for my replacement Dirty Pair DVD. Going on a month now.

[nabelnabel]

Hey, I'm not sure if anyone here will know but if I order a handful of out of stock titles, and while waiting for the order to come in stock, one or two titles come back in stock but then sell out again, will those titles be set aside for my order or do I need to wait for everything to all come back in stock at once? I'm just not sure what to think about this situation since it seems like there are many titles that are OOS, and slow to come back (particularly because of COVID). I saw a post on Reddit saying they had been waiting on an OOS order for over a year. Just wondering how typical a long wait is...

[Bobo1313]

They usually set it aside as items in your order come back in stock. As for wait, it's all up to each company. Discotek takes some time, Funimation had their distributors warehouse sanitized which backed up catalog titles.

[kevers7290]

Originally Posted by kevers7290

Still waiting for my replacement Dirty Pair DVD. Going on a month now.

Update: STILL WAITING. RightStuf--if you lurk these forums, can you please PM me?

[Bobo1313]

Originally Posted by kevers7290

Update: STILL WAITING. RightStuf--if you lurk these forums, can you please PM me?

I checked rightstuf and it looks like it's oos. That's probably what's holding it up.

[Hek_qwerr]

this company has went to shit,preordered demon slayer as soon as it went up and have been seeing people get their copies 2weeks ago with my order not even being charged yet.finally emailed them yesterday asking if there was something wrong with my payment or anything i needed to do to have my order shipped, checked my email today and got a cancellation email with no explanation.

[PGW]

Wow. When someone starts treating customers like that it almost seems like they WANT to go out of business.

[gloomranger]

It took nearly a month, but I did finally get some good news. Instead of having me send in the busted Mobile Fighter G Gundam Ultra box set, RightStuf are shipping a replacement art box and art book (they were the only things damaged.) I received a shipping confirmation earlier this afternoon. My fingers are crossed nothing happens to this package.

[kevers7290]

Originally Posted by gloomranger

It took nearly a month, but I did finally get some good news. Instead of having me send in the busted Mobile Fighter G Gundam Ultra box set, RightStuf are shipping a replacement art box and art book (they were the only things damaged.) I received a shipping confirmation earlier this afternoon. My fingers are crossed nothing happens to this package.

I think they're just being vindictive towards me--I had to send my damaged item back and pay the return shipping, so now I have paid for the DVD, paid for return shipping and I'm still waiting for my replacement item which has not yet shipped nearly 7 weeks later. This is the most painful return process I have ever encountered in my entire life, bar none.

[InuYashaCrusade]

Originally Posted by Hek_qwerr

this company has went to shit,preordered demon slayer as soon as it went up and have been seeing people get their copies 2weeks ago with my order not even being charged yet.finally emailed them yesterday asking if there was something wrong with my payment or anything i needed to do to have my order shipped, checked my email today and got a cancellation email with no explanation.

Why would they cancel your order without an explanation? Especially on an in-stock item.

[gloomranger]

The saga of my crushed G Gundam Ultra Edition box set has come to an end. The replacement art box and art book arrived yesterday and both were in pristine condition. I'm just glad it's over and I can finally enjoy having this ridiculous orange box adorn my shelf.

Originally Posted by kevers7290

I think they're just being vindictive towards me--I had to send my damaged item back and pay the return shipping, so now I have paid for the DVD, paid for return shipping and I'm still waiting for my replacement item which has not yet shipped nearly 7 weeks later. This is the most painful return process I have ever encountered in my entire life, bar none.

I really don't blame you for feeling that way. Regardless of the effects of COVID-19 and working with a reduced staff, their customer service is lacking. I'm a fairly patient person and I understand things can take awhile to process, however when I don't hear from them for a week at a time, without explanation, it gets very frustrating.

[Endymion0000]

Originally Posted by kevers7290

so now I have paid for the DVD, paid for return shipping and I'm still waiting for my replacement item which has not yet shipped nearly 7 weeks later. This is the most painful return process I have ever encountered in my entire life, bar none.

Funimation: "Hold my beer"

Funimation is hands down one of the worst for customer service. You have to harass them to even respond and it takes weeks to respond sometimes. Re:Zero replacement discs after they were available took them 7 months to send to me.