Rightstuf Customer Service: Issues & Problems - Page 11 - Blu-ray Forum

Bobo1313 · 06-03-2020, 07:05 AM

Quote:

Originally Posted by SPIDERone

Haven't used RightStuf in years, but I ordered from them about a week ago. No shipping notice or anything yet, and I can't log into an account since I did the guest checkout. Emailed customer service a few days ago and no response whatsoever.

Are they backlogged currently? Only ordered a couple discs and both were in stock (I also paid for the shipping)

Yeah the virus delayed shipments, usually takes a extra business day of two.

gloomranger · 06-04-2020, 01:09 AM

Does anyone know how long it takes to get a response back once you send in the pictures to RightStuf? I sent mine yesterday (06/02) but have yet to hear anything since.

BWBODDY · 06-04-2020, 01:20 AM

Quote:

Originally Posted by gloomranger

Does anyone know how long it takes to get a response back once you send in the pictures to RightStuf? I sent mine yesterday (06/02) but have yet to hear anything since.

Well, I just went though it, after 2 weeks and a few phone calls and Case emails I got a RA#....

I do not know if Iowa is run by a democrat or not, and therefore have the most restrictions on it's citizens..
( yes that is a real thing ) ...
But at some piont they have to stop using the "We're running at a reduced Staff" excuse

kevers7290 · 06-04-2020, 01:34 AM

Quote:

Originally Posted by gloomranger

Does anyone know how long it takes to get a response back once you send in the pictures to RightStuf? I sent mine yesterday (06/02) but have yet to hear anything since.

If my recent experience is anything to go by, it took over a week to get a reply about a damaged product and no answer whatsoever for a follow up question. And don't you dare email them more than once or you'll get a passive aggressive response about "reduced staff/Pandemic et cetera et cetera" like I did (and as BWBODDY has already pointed out).

BWBODDY · 06-04-2020, 01:48 AM

Quote:

Originally Posted by kevers7290

If my recent experience is anything to go by, it took over a week to get a reply about a damaged product and no answer whatsoever for a follow up question. And don't you dare email them more than once or you'll get a passive aggressive response about "reduced staff/Pandemic et cetera et cetera" like I did (and as BWBODDY has already pointed out).

Oh my Yes, what Kevers said.......!
I even felt compelled to send in a complaint about my dealings with Rightstuf CS.
The whole experience with them was a 180 from what it was the last time ( and all other times before that ) I had to return an item.

gloomranger · 06-04-2020, 02:55 AM

Yikes... sounds like I may be in for a ride.

BWBODDY · 06-04-2020, 03:13 AM

Quote:

Originally Posted by gloomranger

Yikes... sounds like I may be in for a ride.

[Show spoiler]

Just know they are going to pull "The short Staffed" bit on you, and think of a verbal game plan before calling.

And listen to what they say, they will try to pull some Customer Service double speak on you, ( she tried it on me )
and hope you just just "Oh Okay" and hang up.....
That CS double talk is what started the "conversation" that caused me to send in a CS complaint ...

I remember saying - what!?!.. That doesn't make any sense at all, and it doesn't answer the question I ask, etc, etc, etc....

pikagreg · 06-08-2020, 07:45 PM

Quote:

Originally Posted by RSJake

[/url]

Any chance for another coupon code

? Things are finally starting to pick back up and my shopping cart code/stuf bucks expired lol

gloomranger · 06-09-2020, 12:42 AM

Tomorrow marks a week since I reached out to customer service about the damage to my Mobile Fighter G Gundam Ultra Edition box set. I haven't heard so much as a peep from them so I sent a follow up email. I politely asked if they had received the pictures I took of the damage and what the current status of my case was. Hopefully that will get the ball rolling again.

Zaku77 · 06-09-2020, 01:25 AM

On the plus side, when they do finally respond, you'll get to pay to ship it back and then probably wait ~2 more weeks for your replacement to arrive! ��

kevers7290 · 06-09-2020, 01:40 AM

Quote:

Originally Posted by Zaku77

On the plus side, when they do finally respond, you'll get to pay to ship it back and then probably wait ~2 more weeks for your replacement to arrive! ��

Sounds about right. Submitted my case May 15 for a damaged ($10) item. Still waiting.

psychopuppet · 06-09-2020, 02:57 AM

Been trying to figure out why some orders are shipping ,but others have been sitting for two weeks at least . One sat and as of yesterday the order that was fully in-stock is now all ,but one item out of stock .

Tried to call three times today well before the cut off times . Got you are caller number then after 15 minutes on hold the Captain Tylor we are sorry message right when I was next . Don’t trust leaving a message and them actually getting back right now .

Hopefully they can figure it out . Well if I can actually get a hold of someone . Hopefully everyone waiting on them to get back is able to get their issues figured out to .

BWBODDY · 06-09-2020, 03:27 AM

I do not know your chosen shipping method

I do not know if this still stands true, but Media Mail can take up to 2 weeks (iirc) to ship out.
I have this memory of them saying something like every other Monday or Friday, they ship out Media Mail......

With any luck this is just a false memory brought on by some yet unknown childhood trauma

psychopuppet · 06-09-2020, 11:12 AM

Quote:

Originally Posted by BWBODDY

I do not know your chosen shipping method

I do not know if this still stands true, but Media Mail can take up to 2 weeks (iirc) to ship out.
I have this memory of them saying something like every other Monday or Friday, they ship out Media Mail......

With any luck this is just a false memory brought on by some yet unknown childhood trauma

Normally I’d think that was the case ,but have had 3 other orders ship within the last two weeks and I thought I saw a pending charge for the order amount last week . In the past stuff like that typically meant their system flagged the order for some reason . I mean I’ve had it flag me for ordering to much one time .

Usually gets fixed pretty quick without having to call ,but with their “reduced staff “ I think it’s best to call to make sure .

InuYashaCrusade · 06-09-2020, 02:06 PM

Quote:

Originally Posted by BWBODDY

I do not know your chosen shipping method

I do not know if this still stands true, but Media Mail can take up to 2 weeks (iirc) to ship out.
I have this memory of them saying something like every other Monday or Friday, they ship out Media Mail......

With any luck this is just a false memory brought on by some yet unknown childhood trauma

2 weeks is the norm for my RS orders. My most recent one is going to take 2 weeks from the date I placed the order. I've emailed them asking to cancel my two future preorders, I'll get them with Best Buy for cheaper and faster. I'm going to use RS for Aniplex orders or items that I can't find elsewhere from now on.

psychopuppet · 06-09-2020, 03:19 PM

Just got off the phone . One thing went out of stock . Rest is reserved until it comes in .

If I heard right they are back to normal hours now . Hopefully that means they are back to full crew and things will start moving smoother now .

Fatal Futanari · 06-09-2020, 05:26 PM

I like how they are STILL selling JAPANANIME DVD products and are not disclosing that they are very poor DVD-R ondemand copies with photo copy covers. I brought this up to them in January and was told they would look into it.

Zaku77 · 06-10-2020, 10:14 PM

Welp, just got my Kuromukuro order in from Rigthstuf, and the first volume has a big crease along the top of the slipcover on the front (roughly 50% of it is creased). That's what you want to see when you plop down $120+ for a blu-ray. Rightstuf was so annoying to deal with last time I did an exchange for cosmetic damage that I'm going to try a full return/refund this time and just re-buy that one from RAC. I bet you that will be a better experience.

InuYashaCrusade · 06-10-2020, 10:18 PM

Kind of surprised to see so much negativity toward RS. Most collectors would swear by them only a couple of years ago.

Zaku77 · 06-10-2020, 10:23 PM

Quote:

Originally Posted by InuYashaCrusade

Kind of surprised to see so much negativity toward RS. Most collectors would swear by them only a couple of years ago.

3-5 years ago they were among my favorite retailers (not specifically anime retailers, just retailers in general). I get items with cosmetic damage way, way, way more often now, and their CS has gone from quick and easy to deal with to accusatory, difficult, and unbearably slow.

A lot can change over time. I've broken off two engagements in my lifetime. Man, I thought those girls were great when I put that ring on the finger. I definitely didn't think so when I asked that it be taken off. This is the metaphor that I have chosen, and I'm sticking with it... lol

06-09-2020, 03:27 AM	#213
BWBODDY Blu-ray Ninja Member since:Mar 2017 Location:Bluegrass State Trading Score:166	I do not know your chosen shipping method I do not know if this still stands true, but Media Mail can take up to 2 weeks (iirc) to ship out. I have this memory of them saying something like every other Monday or Friday, they ship out Media Mail...... With any luck this is just a false memory brought on by some yet unknown childhood trauma Last edited by BWBODDY; 06-09-2020 at 07:08 AM.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

06-04-2020, 01:09 AM	#202
gloomranger Blu-ray Ninja Member since:Jan 2020 Location:Anywhere but here 4K collection:119 Blu-ray collection:811 DVD collection:103 Trading Score:11	Does anyone know how long it takes to get a response back once you send in the pictures to RightStuf? I sent mine yesterday (06/02) but have yet to hear anything since.

06-04-2020, 02:55 AM	#206
gloomranger Blu-ray Ninja Member since:Jan 2020 Location:Anywhere but here 4K collection:119 Blu-ray collection:811 DVD collection:103 Trading Score:11	Yikes... sounds like I may be in for a ride.

06-09-2020, 12:42 AM	#209
gloomranger Blu-ray Ninja Member since:Jan 2020 Location:Anywhere but here 4K collection:119 Blu-ray collection:811 DVD collection:103 Trading Score:11	Tomorrow marks a week since I reached out to customer service about the damage to my Mobile Fighter G Gundam Ultra Edition box set. I haven't heard so much as a peep from them so I sent a follow up email. I politely asked if they had received the pictures I took of the damage and what the current status of my case was. Hopefully that will get the ball rolling again.

06-09-2020, 01:25 AM	#210
Zaku77 Active Member Member since:Mar 2010 4K collection:370 Blu-ray collection:1459 DVD collection:134 Digital collection:1009	On the plus side, when they do finally respond, you'll get to pay to ship it back and then probably wait ~2 more weeks for your replacement to arrive! ��

06-09-2020, 02:57 AM	#212
psychopuppet Special Member Member since:Oct 2011 4K collection:4 Blu-ray collection:794 DVD collection:640	Been trying to figure out why some orders are shipping ,but others have been sitting for two weeks at least . One sat and as of yesterday the order that was fully in-stock is now all ,but one item out of stock . Tried to call three times today well before the cut off times . Got you are caller number then after 15 minutes on hold the Captain Tylor we are sorry message right when I was next . Don’t trust leaving a message and them actually getting back right now . Hopefully they can figure it out . Well if I can actually get a hold of someone . Hopefully everyone waiting on them to get back is able to get their issues figured out to .

06-09-2020, 03:19 PM	#216
psychopuppet Special Member Member since:Oct 2011 4K collection:4 Blu-ray collection:794 DVD collection:640	Just got off the phone . One thing went out of stock . Rest is reserved until it comes in . If I heard right they are back to normal hours now . Hopefully that means they are back to full crew and things will start moving smoother now .

06-09-2020, 05:26 PM	#217
Fatal Futanari Member Member since:Sep 2014 Trading Score:3	I like how they are STILL selling JAPANANIME DVD products and are not disclosing that they are very poor DVD-R ondemand copies with photo copy covers. I brought this up to them in January and was told they would look into it.

06-10-2020, 10:14 PM	#218
Zaku77 Active Member Member since:Mar 2010 4K collection:370 Blu-ray collection:1459 DVD collection:134 Digital collection:1009	Welp, just got my Kuromukuro order in from Rigthstuf, and the first volume has a big crease along the top of the slipcover on the front (roughly 50% of it is creased). That's what you want to see when you plop down $120+ for a blu-ray. Rightstuf was so annoying to deal with last time I did an exchange for cosmetic damage that I'm going to try a full return/refund this time and just re-buy that one from RAC. I bet you that will be a better experience.

06-10-2020, 10:18 PM	#219
InuYashaCrusade Blu-ray Prince Member since:Jun 2013 Blu-ray collection:- DVD collection:- Trading Score:17	Kind of surprised to see so much negativity toward RS. Most collectors would swear by them only a couple of years ago.

Best Anime Deals