Rightstuf Customer Service: Issues & Problems

[Gorgon]

Just as I clicked on this thread, I thought of the OP.
Looks like Gouki hasn't been around since March?
I do hope all is well. I very much enjoyed his contributions to our discussions.

[Zaku77]

Originally Posted by Endymion0000

Funimation: "Hold my beer"

Funimation is hands down one of the worst for customer service. You have to harass them to even respond and it takes weeks to respond sometimes. Re:Zero replacement discs after they were available took them 7 months to send to me.

I have had to file a chargeback with my credit car company 2 or 3 times with Funi. Their customer service is non existent. But, when they do respond--rare as that is--they're a lot nicer, more accommodating, and less accusatory than Rightstuf, which is sad. lol

[AreaFive]

Originally Posted by Endymion0000

Funimation: "Hold my beer"

Funimation is hands down one of the worst for customer service. You have to harass them to even respond and it takes weeks to respond sometimes. Re:Zero replacement discs after they were available took them 7 months to send to me.

I've been ordering from RightStuf since 2008 and have only had one or two extremely minor problems (both of which weren't their fault) that I had no problem resolving. They've been absolutely great to me.

Funimation, on the other hand, is absolutely outrageous. It also took me seven months to get my Re:Zero replacement discs and that was only after I took the initiative to keep reaching out to them for updates.

Also, hilariously, they contacted me this week to inform me that they corrected a subtitle issue with their streaming service (an episode of The Heroic Legend of Arslan had the same subtitles as the preceding episode) which I reported roughly fifteen months ago.

[Endymion0000]

Originally Posted by AreaFive

Also, hilariously, they contacted me this week to inform me that they corrected a subtitle issue with their streaming service (an episode of The Heroic Legend of Arslan had the same subtitles as the preceding episode) which I reported roughly fifteen months ago.

So I guess Funimation is still living in 2019. Just wait until they get to 2020 with the rest of us. Best not to even try dealing with them directly then.

[kevers7290]

Finally received a shipping confirmation for my replacement DVD.

Timetable:
--Order placed 5 May.
--Case Submitted 15 May.
--Response from TRSI 2 June "Replacement Order Shipping Soon"
--Shipping Confirmation 17 July.

Paid for an item which has since been placed on sale for a lower price than what I paid after placing my order, plus the cost of return shipping even though the item was damaged/defective.

Never again.

[theberserker22]

Hi all. Sorry to bother but I didn't receive a $25 blind box code from RS in the mail so I wanted to see if anyone had a code they didnt plan to use for this sale. Thanks!

[dig311dug]

I think some weeb's are harassing their customer service... They had to send another e-mail out that basically says (without saying) stop harassing our customer service reps.

I'm personally waiting on 19 items... but I'm a patient nerd.

[BWBODDY]

It's more likely they are doing what all Companies do on Social Media these days..

Call all complaints and negative reviews, nothing more than Trolling or Negative Review bombing, etc....
It's all Trolls these days don't ya know, all Companies are good, so it must be Trolls.....

[nagpo]

RS got back to me and apparently Rightstuf will only ship out an order if the entirety of the order is in stock. wtf. So I have a huge order but among them two items aren't in stock so they wont ship out the others and im left sitting here with my .... in my hand looking like a moron. ugh

[BWBODDY]

Originally Posted by nagpo

RS got back to me and apparently Rightstuf will only ship out an order if the entirety of the order is in stock. wtf. So I have a huge order but among them two items aren't in stock so they wont ship out the others and im left sitting here with my .... in my hand looking like a moron. ugh

I know, they use to ship items as they came in, even when other items were still back/per-ordered...
They don't do it anymore as a cost cutting measure I am sure (?) .....

If you have an entire order that is "IN STOCK" they will ship that out along with the in stock items
in other orders you might have..

That happens to me all the time, ( and it just happened last week ) sometimes I will even order a in stock item(s)
I want just to trigger the shipment of the in stock items in other orders..

So if there is an IN STOCK item you want place it in it's on order, and all the other In stock items will ship with it.

[psychopuppet]

Originally Posted by nagpo

RS got back to me and apparently Rightstuf will only ship out an order if the entirety of the order is in stock. wtf. So I have a huge order but among them two items aren't in stock so they wont ship out the others and im left sitting here with my .... in my hand looking like a moron. ugh

Yeah I got told the same about an order a month ago that one item was out of stock . Two days later it shipped out by itself minus the one out of stock item . Their system is strange and I suspect sometimes no one there really knows how it works .

[dig311dug]

Just got a shipping notification for 9 items...

ok, everyone post something and you'll get your stuff shipped!

[BWBODDY]

I think we've all had that happen to us
(speak of it, and you shall receive)

[nagpo]

So I wonder if they will honor the $25 blind box coupon that was part of the order if those items and shipment still hasn't come out past july

[BWBODDY]

Originally Posted by nagpo

So I wonder if they will honor the $25 blind box coupon that was part of the order if those items and shipment still hasn't come out past july

If I missed past Posts sorry....

If you placed a $25 blind box into your order as an item, and also placed the code for the FREE $25 blind box
in the order.....
And all was done during the code time frame, you should be good...

[nagpo]

Originally Posted by dig311dug

Just got a shipping notification for 9 items...

ok, everyone post something and you'll get your stuff shipped!

i wish lol. My birthday has long since passed

[Jr7936]

I got all but set 1 of dirty pair today, and dirty pair set 1 is coming next week so all is good
I find I usually have great customer service with right stuf if I live chat with them

[nagpo]

So I contacted RS customer service about my order once again since it still hasn't shipped. One problem is that Attack on titan season 3 part + GWP is no longer listed on their site, and since they tend to have a policy of not shipping unless everything is in stock, how would they ship my order if this item is no longer being listed? I asked them about that. I also asked them that in their policy it says they don't ship unles like 50% of the order is in stock - I explained it was my case. so they have no reasons to not ship. The longer they take to ship it seems that more and more of the items in the order are going out of stock.

I also asked for them to just split my order up from my in stock items apart from the out of stock items and to replace the no longer listed attack on titan version with the one without the GWP so I can actually receive my order. I still haven't received a response from them.

I placed this order on JULY TENTH and still haven't received my $300 order. This is the worst customer service I've experienced in recent years. Maybe I'll cancel and order through amazon. They are truly a confederacy of dunces.

[Zhou]

I've got an extra, sealed copy of Attack on Titan Season 3 Part 2 with the Armin keychain, if you're interested in buying it cheap. I'm from Brazil, though, so it might be a long time before you receive it, not to mention the COVID-19 situation is so bad over here that I'm not even sure our post office can send packages overseas right now. Also, RightStuf says it's "out of stock, expecting more", so it's probably not OOP yet.

[nagpo]

Originally Posted by Zhou

I've got an extra, sealed copy of Attack on Titan Season 3 Part 2 with the Armin keychain, if you're interested in buying it cheap. I'm from Brazil, though, so it might be a long time before you receive it, not to mention the COVID-19 situation is so bad over here that I'm not even sure our post office can send packages overseas right now. Also, RightStuf says it's "out of stock, expecting more", so it's probably not OOP yet.

Thanks for the offer, I'll keep it in mind but I'm going to hold out a little bit longer.