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Go Back   Blu-ray Forum > Movies > Blu-ray Movies - International > United Kingdom and Ireland

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Old 11-05-2018, 08:35 PM   #561
punking punking is offline
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Still waiting in the USA*

*I've only posted because it might make them appear at my home. It usually happens after I've complained about something.
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Old 11-05-2018, 11:04 PM   #562
BreakfastClub211 BreakfastClub211 is offline
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So, I'm a doofus...
My discs arrived today- Never got an email beyond the automatic response so a nice surprise - and while making the exchange, I kind of lost track of which Sontaran disc is which. Is there anything obvious that would point out the new one? Thank you and sorry if this was already answered!
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Old 11-06-2018, 05:04 PM   #563
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It's Arrived!
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Old 11-07-2018, 04:50 PM   #564
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Sorry if it’s been up infinite times but could I trouble folk for the email for the replacement discs. Thanks in advance. Didn’t they change it at one stage ?
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Old 11-07-2018, 05:54 PM   #565
Aclea Aclea is offline
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It's Arrived!
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Old 11-07-2018, 06:20 PM   #566
derek_1999 derek_1999 is offline
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Quote:
Originally Posted by troysayshi View Post
Sorry if it’s been up infinite times but could I trouble folk for the email for the replacement discs. Thanks in advance. Didn’t they change it at one stage ?

dvdsupport@bbc.com is the one I used.
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Old 11-07-2018, 07:22 PM   #567
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Quote:
Originally Posted by derek_1999 View Post
dvdsupport@bbc.com is the one I used.
I take it the only confirmation you get of the request for replacement discs is the automated email reply (that mentions everything except replacement discs) that gets sent to you about a minute after you hit send?

Is there any other communication from them, or do you simply just wait...and hope...
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Old 11-07-2018, 08:32 PM   #568
sonikscru sonikscru is offline
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Quote:
Originally Posted by KevinM View Post
I take it the only confirmation you get of the request for replacement discs is the automated email reply (that mentions everything except replacement discs) that gets sent to you about a minute after you hit send?

Is there any other communication from them, or do you simply just wait...and hope...
That was the only email I received after about 30 seconds. I didn't get another and received the discs 4 weeks later. Apparently, they only email you again if there's a problem with the original info you supplied.
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Old 11-07-2018, 10:14 PM   #569
hariseldon hariseldon is offline
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Quote:
Originally Posted by KevinM View Post
I take it the only confirmation you get of the request for replacement discs is the automated email reply (that mentions everything except replacement discs) that gets sent to you about a minute after you hit send?

Is there any other communication from them, or do you simply just wait...and hope...

I actually got 2 different emails (each time for 2 sets) -- one for my set (email sent in mid Aug and replacement arrive Nov 2) and a second email for a set I purchased for someone else. (email sent after people starting receiving correct discs -- sent Oct 22 and replacement discs arrived in the US Nov 5)


1st automated email came pretty quickly though pretty useless info -- with a couple hrs.

"Dear BBC Worldwide Consumer Products visitor, This is an automated response from DVDSupport@bbc.com Please do not reply to this message. Please read the following information carefully:

For information on content, potential and forthcoming DVD releases, please contact the DVD Enquiry line dvdenquiryline@bbc.com.

We do not sell clips of BBC programmes here. In order to purchase clipped footage, please contact BBC Motion Gallery (http://www.motiongallery.com/) by e-mail to motiongallery.uk@bbc.com or on 020 8433 2861. If you have contributed to a BBC programme and would like to obtain a copy on DVD, please visit the following link for more information http://faq.external.bbc.co.uk/questi.../tv_appearance If you want to bring the power of BBC content to your next lecture, workshop, training session, festival screening, or exhibition, please contact BBC active at bbcactive.bbcstudies@pearson.com Please be aware we are only able to supply BBC programmes for institutional use and cannot sell to members of the general public. Prices for non-theatric licenses start at £195 per episode (plus P&P and VAT). Discounts for multiple purchases are available. Further details of terms and conditions are available on our website. To use BBC programmes for entertainment purposes, in environments such as airplanes, trains, buses, ships and hospitals, please contact bbcww.inflight@bbc.com Finally, the DVD Support line does not handle enquiries for licensing of radio material. If you would like to find out more about purchasing radio content, please e-mail susan.hayman@bbc.co.uk (for entire programmes) or motiongallery.uk@bbc.com (for clips and extracts). Please note, we are also unable to provide you with information about BBC TV schedules.

Kind regards BBC Worldwide Consumer Products DVD Support Team"



Second one came 2-3 days later though I had to rescue both from the SPAM folder.

"We have added you to our list for replacements

Regards
BBC DVD Support"

Last edited by hariseldon; 11-07-2018 at 10:18 PM.
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Old 11-07-2018, 10:59 PM   #570
derek_1999 derek_1999 is offline
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Quote:
Originally Posted by KevinM View Post
I take it the only confirmation you get of the request for replacement discs is the automated email reply (that mentions everything except replacement discs) that gets sent to you about a minute after you hit send?

Is there any other communication from them, or do you simply just wait...and hope...
Sorry for the late reply - I see others have added their experiences.

The first email I sent (months ago) had the auto response. After about 6 weeks, I mailed again (same email addy) and received a reply 'that I was on the list'.

I emailed again a few weeks ago (check back my posts here) and they said it was due last week... it arrived this week, so I guess that's the way of things.

Pretty similar to everyone else, I think
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Old 11-08-2018, 01:55 AM   #571
Aclea Aclea is offline
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The first email I sent back in July didn't even get an auto response. The ones I sent in October got the 'Your name vill also go on ze list' replies.

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Old 11-08-2018, 05:53 AM   #572
mar3o mar3o is offline
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I just got my UK disc 3 and 5 replacements. Is there a quick way I can check to make sure I got the correct new discs? Is there a code on the inside ring of the disc or a certain section of the disc I can play to check quickly?
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Old 11-08-2018, 05:57 AM   #573
hariseldon hariseldon is offline
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Yes
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Old 11-08-2018, 11:12 AM   #574
Dragon Ranger Dragon Ranger is offline
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So I was planning on getting this set when it was released but had to cancel my pre-order due to more pressing concerns at the time. I was hoping it would get a standard edition re-release here in the UK as I am not hung up on limited packaging.

Seems this is not going to happen so would appreciate some advice as to the best way to get hold of this without paying inflated ebay prices.

If I get the US set will the BBC still replace the discs if they turn out to be the original faulty ones? I would happily take UK discs to replace faulty US ones.

Will the US set playback at proper UK speeds as I read a lot of stories of PAL shows being sped up/slowed down when released in the US.

Is the Australian release an option? Or will that also possibly have faulty discs and playback speed changes?

I have a multi region player so region codes are not a problem.

If I do go for US or Australian what's the best site to order from? I have used Amazon US before for my US purchases.

Thanks in advance for any help or advice.
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Old 11-08-2018, 01:11 PM   #575
sonikscru sonikscru is offline
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Originally Posted by Dragon Ranger View Post
Is the Australian release an option?
The Australian release is exactly the same discs as the UK. There is only a slight difference on the outer card packaging. Different rating logos etc. If you want the release as close to the UK, then the Australia release is the one to go for.

I do wish they would give the option of a standard package release in the UK which is easily available, but no idea what the BBC is planning. I could take or leave the limited edition packaging, it's just card for me at the end of the day, nothing particularly special. Although the booklet is a nice addition. I'm more interested in the content, not the box.

I believe the BBC has been replacing the discs from the Australian release too, so you shouldn't have any issues with replacements.

Last edited by sonikscru; 11-08-2018 at 01:17 PM.
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Old 11-08-2018, 02:34 PM   #576
Dragon Ranger Dragon Ranger is offline
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Quote:
Originally Posted by sonikscru View Post
The Australian release is exactly the same discs as the UK. There is only a slight difference on the outer card packaging. Different rating logos etc. If you want the release as close to the UK, then the Australia release is the one to go for.

I do wish they would give the option of a standard package release in the UK which is easily available, but no idea what the BBC is planning. I could take or leave the limited edition packaging, it's just card for me at the end of the day, nothing particularly special. Although the booklet is a nice addition. I'm more interested in the content, not the box.

I believe the BBC has been replacing the discs from the Australian release too, so you shouldn't have any issues with replacements.
Thank you; looks like Australia maybe my best bet. Is there a quick way of identifying the disc to know if it is faulty just from looking at it?
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Old 11-08-2018, 03:23 PM   #577
sonikscru sonikscru is offline
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Quote:
Originally Posted by Dragon Ranger View Post
Thank you; looks like Australia maybe my best bet. Is there a quick way of identifying the disc to know if it is faulty just from looking at it?
Somebody posted the codes printed for the replacements here. They might be slightly different for their release though. Easiest way to check is just to watch Revenge of the Cybermen and you'll see the end credits of Episode 1 has Michael Wisher's name spelt Michael WIAHER.
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Old 11-08-2018, 03:43 PM   #578
Dragon Ranger Dragon Ranger is offline
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Quote:
Originally Posted by sonikscru View Post
Somebody posted the codes printed for the replacements here. They might be slightly different for their release though. Easiest way to check is just to watch Revenge of the Cybermen and you'll see the end credits of Episode 1 has Michael Wisher's name spelt Michael WIAHER.
Thank you
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Old 11-08-2018, 06:07 PM   #579
hariseldon hariseldon is offline
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Quote:
Originally Posted by Dragon Ranger View Post
Seems this is not going to happen so would appreciate some advice as to the best way to get hold of this without paying inflated ebay prices.

If I get the US set will the BBC still replace the discs if they turn out to be the original faulty ones? I would happily take UK discs to replace faulty US ones.

Will the US set playback at proper UK speeds as I read a lot of stories of PAL shows being sped up/slowed down when released in the US.

Is the Australian release an option? Or will that also possibly have faulty discs and playback speed changes?

I have a multi region player so region codes are not a problem.

If I do go for US or Australian what's the best site to order from? I have used Amazon US before for my US purchases.

Thanks in advance for any help or advice.
Out of the way 1st -- there are no currently for sale items with corrected disc anywhere.

The UK and AUS sets are basically sold out and very unlikely you can find them without paying Ebay prices. THE AUS set is slightly less expensive for some reason, but still multiple times the original price. The only possibility I'm aware of is that some JBHIFI stores still have a few in store so if you have a friend in AUS who could search their inventory (or have an employee) it's possible they could buy it and ship it direct.

The US set is a 1080i/60 conversion. Apparently a quite decent conversion and the folks that have played it haven't complained of any major discomfort. It's cheap(ish) and available.

I'm pretty sure some UK people have already gotten US replacement discs though it sounds like the US is also having replication issues slowing the replacements as well. If not and you don't mind a mismatch, there are some slightly underhanded ways of getting BBC UK to replace them with UK copies.

They are region free so no problem. From what I'm led to believe UK players and monitors all play 60hz material without difficulty
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Old 11-08-2018, 06:11 PM   #580
oddbox83 oddbox83 is offline
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US release is converted to 60i but plays at the correct speed. Doesn't have all of the new extras though, clearance issues. However, it's the most sensible way to pick these up without paying through the nose or just sticking with the DVDs until BBC UK figure out what the hell they are doing and reissue it.
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