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Old 12-14-2020, 10:03 PM   #621
SimBobHard89 SimBobHard89 is offline
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I don't often have too many issues with Zavvi, and when I do, they usually respond pretty quickly via Twitter DM's. Annoyingly, this has changed. This morning I finally got a response to multiple messages from Thursday. I've not had a response to my reply yet.
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Old 12-14-2020, 10:24 PM   #622
openviews openviews is online now
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I pre-ordered Tremors with Zavvi but cancelled it today and went with Amazon because even if they did get around to dispatching it there’s little chance I’ll be getting it before Christmas based on my other pre-orders.
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Old 12-15-2020, 10:38 AM   #623
Sifox211 Sifox211 is offline
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Still no sign of my items from Black Friday and that's 17 days and counting.
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Old 12-15-2020, 11:31 AM   #624
Markgway Markgway is online now
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Quote:
Originally Posted by Sifox211 View Post
Still no sign of my items from Black Friday and that's 17 days and counting.
Same here. I've sent them another message.
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Old 12-15-2020, 02:28 PM   #625
Morriford Morriford is offline
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Strange question here; do Zavvi put your contact number on the outside of the packaging?

My brother ordered something but only realised after dispatch that it's going to an old address...
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Old 12-15-2020, 02:50 PM   #626
paulboland paulboland is offline
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Quote:
Originally Posted by Morriford View Post
Strange question here; do Zavvi put your contact number on the outside of the packaging?

My brother ordered something but only realised after dispatch that it's going to an old address...
You would only see customer contact number if was shipped tracked shipping with a courier and depends on courier used

Standard shipping
Items shipped from Guernsey warehouse don't use tracked shipping and do not list customer phone number on parcel


Your brother will likely need to goto old address to get item or arrange Royal Mail Redirection if he based in UK or use An Post Redirection if based in Rep of Ireland

https://www.royalmail.com/personal/r...il/redirection

https://www.anpost.com/Post-Parcels/...ge-Redirection
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Old 12-15-2020, 03:38 PM   #627
barrydalgarno barrydalgarno is offline
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Yeah, they used to be pretty good at getting stuff delivered promptly. But in the past few months, Iíve had one Revenge Of The Sith 4K Steelbook go missing, a Solo 4K Steelbook go missing, a replacement Solo 4K Steelbook for said missing order go missing, a Days of Thunder 4K go missing, a Blade 4K Steelbook go missing and a late delivery of the Total Recall Collectors Edition 4K and a Ghost In The Shell SAC collection. Iím beyond raging with them as I now have to trawl eBay for a copy of the Solo 4K Steelbook because theyíve run out.
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Old 12-15-2020, 03:40 PM   #628
barrydalgarno barrydalgarno is offline
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Quote:
Originally Posted by Markgway View Post
Same here. I've sent them another message.
Good luck. Iíve waited for almost a month and a half for my Solo 4K Steelbook. Both the initial order *and* the replacement have gone missing.
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Old 12-15-2020, 04:06 PM   #629
bengb96 bengb96 is online now
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They've told me my Imamura set is now classed as lost post so I've ordered a replacement. Hoping a replacement won't go missing too... I'm worried about it selling out everywhere.
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Old 12-15-2020, 05:13 PM   #630
blueman_Richie blueman_Richie is offline
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What is up with Zavviís order fulfilment operation? Especially on pre-orders that sit unfilled sometimes weeks after release?
I get that itís the busiest time of year and extra covid problems and everything but all the other retailers are operating pretty normally. Look at HMV, theyíre very efficient!
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Old 12-16-2020, 09:14 AM   #631
Sifox211 Sifox211 is offline
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Are Zavvi actually sending things out or is it all a lie? Is this something related to the recent flotation, I wonder?
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Old 12-16-2020, 09:24 AM   #632
Ste7en Ste7en is offline
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I got the Out 1 set within a couple of days of them sending it out so they are still sending stuff out.

I did wait almost two weeks for Prom Night to arrive from HMV (who took almost a week to ship it).
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Old 12-16-2020, 09:54 AM   #633
malcy30 malcy30 is offline
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If Zavvi are still insisting on shipping stuff from Guernsey rather than their mainland warehouse in Warrington that may explain some of the delay. There’s currently virtually no flights or ferries there as they want to cut off from mainland U.K. and France. Same with all the Channel Island and also Isle of Man as they want to keep the island Covid free.
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Old 12-16-2020, 11:12 AM   #634
JoePo JoePo is offline
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Quote:
Originally Posted by Sifox211 View Post
Are Zavvi actually sending things out or is it all a lie? Is this something related to the recent flotation, I wonder?
Still waiting for my New World "pre-order" dispatch.

I almost have a grudging respect for Zavvi's utter disregard for service.
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Old 12-16-2020, 11:59 AM   #635
Kuroneko Kuroneko is offline
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I'm also waiting for a lot of blurays from Zavvi. About ten titles. I only recieved one last saturday while they are almost all send on the same day. Normally I have it before their estimated timetable. Today it's the latest estimate date it should've arrived.
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Old 12-16-2020, 12:38 PM   #636
Sifox211 Sifox211 is offline
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Mine are twelve days overdue. The Zavvi site wants me to fill out a form - is this everyone's experience?
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Old 12-16-2020, 12:45 PM   #637
DAT_JB DAT_JB is online now
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I contacted them on on monday and haven't heard back yet. Two 4K's which have the 11th as latest estimate date and still haven't arrived.

One order from them shipped two days later but came from Spain for some reason and I received that after just 5 days.

I had one item before which came from Spain for some reason..
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Old 12-16-2020, 12:55 PM   #638
revoloution revoloution is offline
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Why is it always Zavvi's stuff that's get lost in the post?
I've never had this many issues with any other online retailers, I'm currently missing 3 orders inc Solo steelbook and 2 other box sets.

I'm sure they're not posting out stuff like they're saying they are.
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Old 12-16-2020, 12:57 PM   #639
Geoff D Geoff D is online now
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Quote:
Originally Posted by malcy30 View Post
If Zavvi are still insisting on shipping stuff from Guernsey rather than their mainland warehouse in Warrington that may explain some of the delay. Thereís currently virtually no flights or ferries there as they want to cut off from mainland U.K. and France. Same with all the Channel Island and also Isle of Man as they want to keep the island Covid free.
Spot on. Blade 4K steelbook was posted on the 7th and arrived today on the 16th, the label says Guernsey. I'll hold off from ordering anything else from them for the time being.
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Old 12-16-2020, 01:31 PM   #640
Agent Kay Agent Kay is offline
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I had two posted Saturday saying today.
I bet they miss my week off.
I need to totally stop using them
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