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Solid Metal Nightmares: The Films of Shinya Tsukamoto (Blu-ray)
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City Slickers II: The Legend of Curly's Gold (Blu-ray)
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Final Fantasy VII: Advent Children Complete 4K (Blu-ray)
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Wrong Turn (Blu-ray)
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Old 10-11-2016, 06:58 PM   #281
Steel Panther Steel Panther is offline
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did my first order, 4 movies.. $64.34 CDN total... $234.84 in taxes and duty.

It's going back, that won't be getting paid.
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Old 10-12-2016, 01:49 AM   #282
Steel Panther Steel Panther is offline
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Quote:
Originally Posted by hariseldon View Post
How is that even possible? Quadruple the value of the items inside the package -- did they mistranslate the value of the Pesos into dollars or is there any explanation of the fees at all?

I'm far from knowledgeable in customs, but is there usually a breakdown or at least an appeals process?
im guessing they miscalculated it... but i can tell them to eat dick, and clear it through customs myself and end up just paying the tax and a reasonable duty, but I've got vacation coming up and I don't have time for this nonsense. I wasn't here for the delivery attempt but man.. I don't even know where the DHL is here.. and considering I work at a rival company, and I've seen some absurd COD/Brokerage charges, nothing like this...
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Old 10-12-2016, 04:51 AM   #283
Steel Panther Steel Panther is offline
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Quote:
Originally Posted by hariseldon View Post
I'm guessing someone had to have labeled it for the wrong value.

The easiest explanation I guess it's supposed to be a 900-1000 peso (14-15 peso/CAD) but someone wrote it as $900/1000 which I guess would still be around 25%-30% Customs/Duty. Would that be anywhere close to an expected customs fee?
I just used a duty calculator, and they would have had to put it at 1900 peso to get it to $247 .. 1000 peso would have been $130. so DHL would have put their own $100 "service fee" on top otherwise.
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Old 10-12-2016, 01:11 PM   #284
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Quote:
Originally Posted by hariseldon View Post
I'd love to know the answer to this, but it sounds like it's not even a simple mistake.
F it. I'm calling DHL today and asking for answers.
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Old 10-12-2016, 07:55 PM   #285
Steel Panther Steel Panther is offline
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Quote:
Originally Posted by hariseldon View Post
I have no stake in this other than I love a good FUBAR and how badly certain things can messed up.

Adding to the earlier reports in this thread and the last couple pages of the old Sanborns thread I'm not hopeful, but maybe these reports explain why Sanborns has fallen off the board as a preferred seller after Frozen/Need For Speed/Maleficent made them a go to site.

I meant to ask earlier -- what items did you order.
Planes 2 3D
Thor: Dark World 3D
Iron Man 3 3D
Frozen 3D ..
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Old 10-13-2016, 09:24 AM   #286
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Quote:
Originally Posted by Steel Panther View Post
F it. I'm calling DHL today and asking for answers.
I thought UPS were the useless bunch with crocked up brokerage and so called "custom duty charges". I usually avoid all couriers like the plague when international shipments are concerned but recently I ended up with a defective disc and before I could tell Amazon to use normal post, they upgrade it and who should be delivering it but UPS, of course. I wanted to wait and observe what they would quote (after purchasing several hundred blu rays I am familiar with the no custom duties part for all bluray/dvd disc parcels under 2kg and only handling charges for parcels which exceed 2kg).

Anyways this particular parcel is around 300g at best. The replacement actually costs nothing as I didn't pay for it but if I did, it would be around 10 dollars.

So UPS shows up with the parcel and they want me to cough up 10 dollars in custom duty charges (when there are none by the way). Refused the parcel, complained to Amazon and got a refund but the way these couriers try to rip customers off.

Simply terrible.
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Old 10-14-2016, 05:47 PM   #287
Steel Panther Steel Panther is offline
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Quote:
Originally Posted by hariseldon View Post
I have no stake in this other than I love a good FUBAR and how badly certain things can messed up.

Adding to the earlier reports in this thread and the last couple pages of the old Sanborns thread I'm not hopeful, but maybe these reports explain why Sanborns has fallen off the board as a preferred seller after Frozen/Need For Speed/Maleficent made them a go to site.

I meant to ask earlier -- what items did you order.
I didn't get a chance to call them but as I'm on the highway, I get an email from them, stating pretty much "yeah. we ****ed up.. we did it as US not MXN.. the new charge is $28" ... which I'm still not amused about, as $10 is their fee. and $3 in duty, which it's supposed to be duty free..
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Old 10-26-2016, 12:14 AM   #288
Steel Panther Steel Panther is offline
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Last update on this .. I put in way too much time dealing with this, I should have just sent it back, but I cleared it at customs myself and paid $8.32. =P
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Old 12-18-2020, 04:30 PM   #289
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How do I put a US address here?

It seems it's coming out as Mexico country no matter what when I save. Below is the form and the * entries are defaults.


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Old 12-18-2020, 05:15 PM   #290
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As far as I know Sanborns no longer ships out of the country. I ordered several things from them in 2014-215 with quite good results, but when I tried last year I was able to get the order through, but they never shipped and about 6 weeks later I finally got confirmation from their CSR that they don't ship to the US anymore and they refunded my payment.

I forget exactly how I go the address to match, but it took a little trial and error and I think I entered my City in 2 different boxes (Ciudad and Muncioal possibly) and state in Colonia

I'm not sure any of the Mexican retail sites ship to the US. Mixup was the last one, but their prices were always more expensive though if you were ordering a lot of titles, their shipping was close to flat rate so for 10-20 items was quite reasonable. The last I checked their site, the Media selections were pretty sparse.


I finally decided if I was going to order from Mexico again, finding someone in the forum to buy (amazon.mx, mercado, sanborns, mixup, etc) and ship me a package might be the easiest method. The same with Brazil now that the last retailer seems to have stopped shipping

Last edited by hariseldon; 12-18-2020 at 05:26 PM.
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Old 12-20-2020, 04:46 AM   #291
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They haven't shipped to the US for years.
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