The summer Blu-ray offer problem - Blu-ray Forum

pukalo · 10-06-2007, 03:31 PM

Well i send out my letter with the UPC for the 5 free blu ray movies on September 1st. And yesterday received from them a letter containing my envelope with the UPC and a letter from them saying the following:
"Dear xxxxxxx xxxxxxx

Thank you for participating in the Summer Blu-Ray Movie Offer. We are unable to process your request because:
Your request did not include the UPC(s) required for this promotion. Please check the offer requirements for the necessary UPC symbols.

To allow us to process your request, please resubmit your entire corrected order along with this letter by 11/1/2007 to the following adress:

bla bla bla"

So Im completely lost because ive bought the Samsung bd-p1200 player, and cut out the UPC from the box (there is another UPC on the box saying BD-P1200 with the UPC but its just a sticker, so thats why I included the UPC from the box itself.). So I was wondering do I have to send in both of those UPS's or is there something else wrong?

tntkain · 10-06-2007, 03:37 PM

sounds like you must have sent in the wrong upc, did you send your receipt as well?

Moefiz · 10-06-2007, 03:42 PM

Quote:

Originally Posted by pukalo

Well i send out my letter with the UPC for the 5 free blu ray movies on September 1st. And yesterday received from them a letter containing my envelope with the UPC and a letter from them saying the following:
"Dear xxxxxxx xxxxxxx

Thank you for participating in the Summer Blu-Ray Movie Offer. We are unable to process your request because:
Your request did not include the UPC(s) required for this promotion. Please check the offer requirements for the necessary UPC symbols.

To allow us to process your request, please resubmit your entire corrected order along with this letter by 11/1/2007 to the following adress:

bla bla bla"

So Im completely lost because ive bought the Samsung bd-p1200 player, and cut out the UPC from the box (there is another UPC on the box saying BD-P1200 with the UPC but its just a sticker, so thats why I included the UPC from the box itself.). So I was wondering do I have to send in both of those UPS's or is there something else wrong?

What I did when I bought my S300 was I sent in all the UPC on the box that I could find...that way I had all the bases coverd and I had no problems.

pukalo · 10-06-2007, 03:42 PM

Quote:

Originally Posted by tntkain

sounds like you must have sent in the wrong upc, did you send your receipt as well?

Yeah i sent the receipt also, so today ill cut out the other UPC code and send them both in. If i get it back again then i dont know what the problem could be.

Moefiz · 10-06-2007, 03:59 PM

Quote:

Originally Posted by pukalo

Yeah i sent the receipt also, so today ill cut out the other UPC code and send them both in. If i get it back again then i dont know what the problem could be.

If you look arounf here there is thread about this with telephone# that you can call and check on your shipment when you resubmit it to them

WhoDat · 10-09-2007, 03:58 PM

Dude I got the same letter only after I called to inquire about my status. They didnt have anything on file, then it was noted that I may have sent in the wrong label. So she told me that I would get a letter, which I did like yours in the mail and to just send back what's required. The only thing is I sent it in before I received the letter...the letter stated that I should send in the required documents '"WITH THIS LETTER"...oooops, now I have to call and see if thats a problem or not. Oct 31st is fast apporaching and I don't want to be left out.

archie Castle · 10-09-2007, 04:50 PM

Quote:

Originally Posted by WhoDat

Dude I got the same letter only after I called to inquire about my status. They didnt have anything on file, then it was noted that I may have sent in the wrong label. So she told me that I would get a letter, which I did like yours in the mail and to just send back what's required. The only thing is I sent it in before I received the letter...the letter stated that I should send in the required documents '"WITH THIS LETTER"...oooops, now I have to call and see if thats a problem or not. Oct 31st is fast apporaching and I don't want to be left out.

What phone number did u use to call the Blu-Ray Offer

Joe Cain · 10-09-2007, 04:54 PM

https://forum.blu-ray.com/showthread.php?t=10716

The "Get 5 free BD movies with purchase of a Blu-ray Player" Sticky.

matthewrounds · 10-09-2007, 04:56 PM

Will someone post the link to that thread where the person actually circles the upc barcode on the ps3 box so we are all clear about what to send in?

Thanks

cathexist · 10-09-2007, 05:06 PM

It rarely happens, but sometimes companies lose your UPC when you send in a rebate. So that could be an option. It happened to me one time on a phone rebate.

If you call them and tell them that you swear you included the UPC they will ask if you made a copy of it...that's the only other way apparently.

I made a full copy of my receipt, upc, and rebate form when I did the 5 free offer just in case I got a similar problem

tron3 · 10-09-2007, 05:15 PM

Same thing happened to me on the DAY I was supposed to get my 5 movies.

Now I am waiting for them again. You would think they have you include the letter to expedite your movies to you. We should not have to wait in the pile again. Where is that number I could call?

Joe Cain · 10-09-2007, 05:30 PM

I think 800-723-4763 is the number for Buena Vista Home Entertainment (or DHE, or whatever they call themselves now).

I have read that 800-598-9671 is the direct number for the promotional offer. I'm still inside 8 weeks so I haven't used either to check on my status yet.

https://portal.archway.com/run/Lookup?key=BVISTA
is the link to check your status online.

If I'd seen the posted photo of the PS3 box's UPC symbol, I'd repost it here now, I swear.

Digital Filmmaker · 10-09-2007, 07:09 PM

I always staple or otherwise affix the UPC code label to the rebate form so that it cannot accidentally be lost. Yours probably stuck inside the envelope or fell out when they opened it.

bdrex28 · 10-09-2007, 07:12 PM

The most annoying thing about this offer is how long it takes them to even get you in teh system. Mine's been mailed off for 6 wks and they STILL don't have me in the system. I called and the girl , who was nice actually, said to give them 8 wks to get it into the system.

8 wks? Seriously, what do people do there?

WhoDat · 10-09-2007, 07:19 PM

Quote:

Originally Posted by Joe Cain

I think 800-723-4763 is the number for Buena Vista Home Entertainment (or DHE, or whatever they call themselves now).

I have read that 800-598-9671 is the direct number for the promotional offer. I'm still inside 8 weeks so I haven't used either to check on my status yet.

https://portal.archway.com/run/Lookup?key=BVISTA
is the link to check your status online.

If I'd seen the posted photo of the PS3 box's UPC symbol, I'd repost it here now, I swear.

You are correct (800) 598 -9671 is the direct line, I just called them and got confirmation on my order. Should ship in about 6 weeks!

Footloose301 · 10-09-2007, 08:16 PM

Quote:

Originally Posted by bdrex28

The most annoying thing about this offer is how long it takes them to even get you in teh system. Mine's been mailed off for 6 wks and they STILL don't have me in the system. I called and the girl , who was nice actually, said to give them 8 wks to get it into the system.

8 wks? Seriously, what do people do there?

I just tried checking mine and its not in the system yet either. Its been about 5 weeks for me.

sj001 · 10-09-2007, 08:19 PM

It took about 6 or 7 weeks before I was in their system, and then another 2-3 weeks for me to get them. Rebate type stuff is always SLLLOWWW.

Intamin · 10-09-2007, 09:46 PM

lol, I laugh because I was just told the exact same thing when I checked online/called. So when I get my stuff back I'm cutting out all upc's and sending it in. PS, I cut out the huge one on the back of the bdp-s300

tron3 · 10-10-2007, 01:45 PM

Quote:

Originally Posted by Joe Cain

..

I have read that 800-598-9671 is the direct number for the promotional offer....

An e-mail to me confirmed that was the number to call. A very nice lady confirmed I was in the sytem and the movies will get here in about 4 weeks.

ugh.

Turns out I we need to mail in the sticker on the side of the S300 box, not the bottom. Go figure.

Go Blu · 10-10-2007, 01:48 PM

I am dreading the offer as I plan to pick up a BDP-S500 soon.

BUT the fact that there is a delay is actually a good thing!
Means they can't make them fast enough and there are not enough just sitting around!

10-06-2007, 03:31 PM	#1
pukalo Member Member since:Aug 2007	The summer Blu-ray offer problem Well i send out my letter with the UPC for the 5 free blu ray movies on September 1st. And yesterday received from them a letter containing my envelope with the UPC and a letter from them saying the following: "Dear xxxxxxx xxxxxxx Thank you for participating in the Summer Blu-Ray Movie Offer. We are unable to process your request because: Your request did not include the UPC(s) required for this promotion. Please check the offer requirements for the necessary UPC symbols. To allow us to process your request, please resubmit your entire corrected order along with this letter by 11/1/2007 to the following adress: bla bla bla" So Im completely lost because ive bought the Samsung bd-p1200 player, and cut out the UPC from the box (there is another UPC on the box saying BD-P1200 with the UPC but its just a sticker, so thats why I included the UPC from the box itself.). So I was wondering do I have to send in both of those UPS's or is there something else wrong?

10-09-2007, 04:56 PM	#9
matthewrounds Expert Member Member since:Apr 2007 Location:Tucson, AZ Home Theater Gallery:19 Blu-ray collection:52 Trading Score:21	Will someone post the link to that thread where the person actually circles the upc barcode on the ps3 box so we are all clear about what to send in? Thanks Last edited by matthewrounds; 10-09-2007 at 05:37 PM.

Similar Threads
thread	Forum	Thread Starter	Replies	Last Post
I Know What You Did Last Summer Blu-ray	Blu-ray Movies - North America	wakemeupalready	310	08-21-2023 02:34 AM
What Summer Hits Are You Waiting For Blu-ray For?	Movies	obriensg1	29	05-18-2009 08:29 PM
7 out of the 10 biggest films this summer will be on Blu-ray	Blu-ray Movies - North America	techyted	5	09-04-2007 12:57 AM
Light summer for Blu-ray??	Blu-ray Movies - North America	atdm71	31	06-12-2007 06:46 AM
Summer Blu-ray vs. HD-DVD count	Blu-ray Technology and Future Technology	assur191	43	05-20-2007 10:45 AM

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

10-06-2007, 03:37 PM	#2
tntkain Senior Member Member since:Jul 2007 Blu-ray collection:103 Blu-ray reviews: 2	sounds like you must have sent in the wrong upc, did you send your receipt as well?

10-09-2007, 03:58 PM	#6
WhoDat Active Member Member since:Aug 2007 Blu-ray reviews:3	Dude I got the same letter only after I called to inquire about my status. They didnt have anything on file, then it was noted that I may have sent in the wrong label. So she told me that I would get a letter, which I did like yours in the mail and to just send back what's required. The only thing is I sent it in before I received the letter...the letter stated that I should send in the required documents '"WITH THIS LETTER"...oooops, now I have to call and see if thats a problem or not. Oct 31st is fast apporaching and I don't want to be left out.

10-09-2007, 04:54 PM	#8
Joe Cain Power Member Member since:Sep 2007 Location:The Tragic City Blu-ray collection:79	https://forum.blu-ray.com/showthread.php?t=10716 The "Get 5 free BD movies with purchase of a Blu-ray Player" Sticky.

10-09-2007, 05:06 PM	#10
cathexist Blu-ray Samurai Member since:Jul 2007 Location:Aurora, CO 4K collection:122 Blu-ray collection:1129 DVD collection:72 Blu-ray reviews:2 Trading Score:8	It rarely happens, but sometimes companies lose your UPC when you send in a rebate. So that could be an option. It happened to me one time on a phone rebate. If you call them and tell them that you swear you included the UPC they will ask if you made a copy of it...that's the only other way apparently. I made a full copy of my receipt, upc, and rebate form when I did the 5 free offer just in case I got a similar problem

10-09-2007, 05:15 PM	#11
tron3 Blu-ray Samurai Member since:Aug 2004 Location:New Jersey Blu-ray reviews:3	Same thing happened to me on the DAY I was supposed to get my 5 movies. Now I am waiting for them again. You would think they have you include the letter to expedite your movies to you. We should not have to wait in the pile again. Where is that number I could call?

10-09-2007, 05:30 PM	#12
Joe Cain Power Member Member since:Sep 2007 Location:The Tragic City Blu-ray collection:79	I think 800-723-4763 is the number for Buena Vista Home Entertainment (or DHE, or whatever they call themselves now). I have read that 800-598-9671 is the direct number for the promotional offer. I'm still inside 8 weeks so I haven't used either to check on my status yet. https://portal.archway.com/run/Lookup?key=BVISTA is the link to check your status online. If I'd seen the posted photo of the PS3 box's UPC symbol, I'd repost it here now, I swear.

10-09-2007, 07:09 PM	#13
Digital Filmmaker Active Member Member since:Mar 2006 4K collection:112 Blu-ray collection:1455 DVD collection:351	I always staple or otherwise affix the UPC code label to the rebate form so that it cannot accidentally be lost. Yours probably stuck inside the envelope or fell out when they opened it.

10-09-2007, 07:12 PM	#14
bdrex28 Senior Member Member since:Sep 2007 Location:Edmond, OK Blu-ray reviews:4	The most annoying thing about this offer is how long it takes them to even get you in teh system. Mine's been mailed off for 6 wks and they STILL don't have me in the system. I called and the girl , who was nice actually, said to give them 8 wks to get it into the system. 8 wks? Seriously, what do people do there?

10-09-2007, 08:19 PM	#17
sj001 Blu-ray Samurai Member since:Aug 2007 Location:Rochester, NY Blu-ray collection:317 DVD collection:17 Trading Score:5	It took about 6 or 7 weeks before I was in their system, and then another 2-3 weeks for me to get them. Rebate type stuff is always SLLLOWWW.

10-09-2007, 09:46 PM	#18
Intamin Power Member Top ranked HT gallery Top contributor Member since:Sep 2007 Location:Houston Home Theater Gallery:38 Blu-ray collection:318	lol, I laugh because I was just told the exact same thing when I checked online/called. So when I get my stuff back I'm cutting out all upc's and sending it in. PS, I cut out the huge one on the back of the bdp-s300

10-10-2007, 01:48 PM	#20
Go Blu Special Member Member since:Feb 2007	I am dreading the offer as I plan to pick up a BDP-S500 soon. BUT the fact that there is a delay is actually a good thing! Means they can't make them fast enough and there are not enough just sitting around!

Best Blu-ray Movie Deals