Distributor Contacts/Help with improving iTunes Content

[-Gonzo-]

Originally Posted by XanderAE

I have contacted Disney regarding the handful of movies that have yet to upgrade to 4K in the UK - just in case it is some clerical mistake that has gone un-noticed. If anyone is interested in doing this also, just to hammer it home to them this issue, please feel free. The email address is wdshe.consumerrelations@disney.co.uk and here is my message:

Hi team,

I'm wondering if you might be able to help, or at least put me in touch with the right department for my query.

This week, a large number of Disney movies upgraded to 4K, Dolby Vision with Dolby Atmos sound in the UK iTunes store. This was fantastic news.

However, a handful of films which are available in 4K in the US store have not upgraded in the UK store, which makes me wonder if there is a clerical issue Disney's end which means these films haven't yet upgraded. The films in question are:

Aladdin (1992)
Aladdin (2019)
Cars 2
Finding Dory
Incredibles 2
Onward
The Lion King (1994)
Beauty and the Beast (1991)
Moana
Frozen
Ant-Man
Avengers Assemble
Avengers: Age of Ultron
Iron Man 3
Pirates of the Caribbean: On Stranger Tides

I have already spoken to iTunes, who have advised they are simply the storefront and do not control the content and that I should contact Disney directly to get these movies upgraded correctly. This is why I have emailed.

I hope you are able to help make these films available in 4K in the UK iTunes store, to match the US store.

If I recall they didn’t all upgrade at the same time in the US either, the rest will more than likely upgrade on Tuesday.