power dvd 16 no longer plays blu-ray

[movie fan2021]

Hi Every one,

I have powerdvd 16 and windows 10 pro 64 bit and 32gb of DDR4 on each set up.

As Cyberlink Tech Support appear 'to be on holiday' I'd appreciate help here.

My MSI laptop with 7Th Gen I5 CPU and combo GTX1050/ Intel HD620 recently decided that it was going to retire from 1080p blu-ray playback, even though the Cyberlink software advisor says that I should be good to go. The most obvious trait on the laptop is a purple screen when I try to play a 1080p blu-ray.

Everything Cyberlink is 100% up to date on both installs.

Since my ATX tower that is simalarly speced plays 1080p with powerDVD 16 using a separarte licence key I used that as the reference, I made sure both have the same windows related updates