What should be the policy on dented steelbooks?

[richieb1971]

I've been collecting since May 19th 2008 (according to the release of UK Sweeney Todd).

Over the years I have often bought doubles since Zavvi always puts up a ridiculous fight, and often I get steels from overseas like the USA and Canada which also come with some blemish.

Its my understanding that most of us just take a hit when it comes to a lackluster service. Since the retailers know this product is made from metal and its value is in the tin, not the disc, I find it crazy that you often don't get a refund policy that covers you.

If the product is limited to 2000-3000 pieces and goes out of stock and you get a dented one, your screwed. Sometimes we pay a premium for this stuff and I just feel there is an injustice here. Currently I have a Pocahontas (dented on the spine) and The great and powerful Oz (Squished) and I'm not happy with them. Their value is determined by their condition and their condition was sold to me in the region of 3/10. In any other business world a 3/10 product could easily be returned, no questions asked with a full refund policy.

I know I am not alone, but is there anything we can do about it? Are you playing Steelbook Russian roulette?