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Old 09-28-2017, 05:10 PM   #101
dlbb dlbb is offline
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Originally Posted by Jr7936 View Post
i just got a 20gbp credit to my account =)
Damn, i gave up too soon. How did you manage that?
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Old 09-28-2017, 05:30 PM   #102
turetzeddie turetzeddie is offline
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Quote:
Originally Posted by dlbb View Post
Damn, i gave up too soon. How did you manage that?
I just got 20 too.

Just e-mail the rep. I asked them, since the item is no longer in production, if they can sender me the new version instead..

They said no, of course but gave me 20 promo credit instead.
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Old 09-28-2017, 05:57 PM   #103
Jr7936 Jr7936 is online now
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Not sure but i got it applied to the bates motel price mistake, so thats coming for around $5 shipped

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Damn, i gave up too soon. How did you manage that?
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Old 09-29-2017, 04:10 AM   #104
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Not sure but i got it applied to the bates motel price mistake, so thats coming for around $5 shipped
Emboldened by your post, I wrote to them and let them know that I would rather they give a discount to make up the price difference, rather than 10GBP that had been offered. They responded that they cancelled my promo and have given a gift card amount of 20.28 that should process in one business day. I will use this towards the second copy I wanted to give as a gift. (The first copy I bought for myself in 2015 at full price.)
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Old 09-29-2017, 07:16 AM   #105
Jr7936 Jr7936 is online now
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Awesome. I was shocked they gave that much in credit since thats actually a very large amount


Quote:
Originally Posted by dlbb View Post
Emboldened by your post, I wrote to them and let them know that I would rather they give a discount to make up the price difference, rather than 10GBP that had been offered. They responded that they cancelled my promo and have given a gift card amount of 20.28 that should process in one business day. I will use this towards the second copy I wanted to give as a gift. (The first copy I bought for myself in 2015 at full price.)
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Old 09-29-2017, 10:05 PM   #106
blueseraphtears blueseraphtears is offline
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Wow, not sure how anyone is getting anything on here. I contacted them with the same issue and was told several times that they do not do pre-order or post-order price adjustments. Which I explained several times is not what I was asking.
Even when I told them I was guaranteed to receive my item (by at least 2 separate employees on 2 separate occasions) she did not care. Not possible.
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Old 09-29-2017, 10:14 PM   #107
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Quote:
Originally Posted by blueseraphtears View Post
Wow, not sure how anyone is getting anything on here. I contacted them with the same issue and was told several times that they do not do pre-order or post-order price adjustments. Which I explained several times is not what I was asking.
Even when I told them I was guaranteed to receive my item (by at least 2 separate employees on 2 separate occasions) she did not care. Not possible.
^ Basically same for me too.
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Old 09-29-2017, 10:23 PM   #108
blueseraphtears blueseraphtears is offline
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Originally Posted by hagios View Post
^ Basically same for me too.
The thing that kills me is explaining several times I'm not asking for a post-order price adjustment.
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Old 09-30-2017, 06:46 AM   #109
dlbb dlbb is offline
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How I did it?
I explained everything in great detail, very politely, with specific dates, times, order numbers, etc., and explained it so that it would all be clear to a foreign person from India (I am assuming based on name and their sometimes off grammar?) who had zero idea what I was talking about going in.

The first lady I talked to via chat offered 5GBP, then upped it to 10GBP, saying that was the best she coudl do. This was about 30-45 minutes into it. After reading about other success here, I decided to respond to the email confirmation she sent offering the 10GBP, and I just basically explained everything again in great detail, very politely, said I was disappointed at having waited so long so patiently, etc. No madness, no threats. The final time (email) I did say I felt I should have a credit for 20GBP if they were not going to honor that price for the new set that their email encouraged me to buy at much greater cost. With the woman in the chat, I did not ask for a price adjustment, only to be able to buy the new Star Trek set at the same price as the original.

When I got the refund, it was done as a refund to a different item I bought from them, which is odd, but oh well. I figured maybe there are limitations to how much they can give as a promo, and they can't refund a Star Trek I did not buy (only tried to buy).
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Old 09-30-2017, 07:02 PM   #110
Stereodude Stereodude is offline
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Your time isn't worth anything?
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Old 09-30-2017, 10:19 PM   #111
dlbb dlbb is offline
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Your time isn't worth anything?
It took me less than two minutes to compose that email. You may find that you may struggle and need longer. To each their own. As far as chatting with her, I was doing various other things at the same time. Again, if you find that you may need to concentrate fully on such an exchange, giving her your full attention, that could be an issue to consider.
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