sony xbr75x940D problem

[robert kaplan]

My sony xbr75x940 is losing "sync" with the disc machines (NOT THE GLASSES) during the 3D mode. It may happen once or twice during a movie; screen goes blank, sound flutters, but usually thing are back in order in less than 20 seconds all by themselves including the 3D. Have tried several different machines. Glasses do not even have to be in use. I have done both types of resets suggested by sony with no results. Any help or ideas would be appreciated. Thank you.

[grazina31]

Originally Posted by robert kaplan

My sony xbr75x940 is losing "sync" with the disc machines (NOT THE GLASSES) during the 3D mode. It may happen once or twice during a movie; screen goes blank, sound flutters, but usually thing are back in order in less than 20 seconds all by themselves including the 3D. Have tried several different machines. Glasses do not even have to be in use. I have done both types of resets suggested by sony with no results. Any help or ideas would be appreciated. Thank you.

I had that same problem with my sony tv not to long ago. Don’t no why it happened. But on my last 3D viewing it was flawless from start to finish. The movie was mortal engines and I was using my samsung glasses. But it has happened before with this same glasses. I did do a firmware update since last time so I’m wondering if the latest firmware update corrected something. Are you on the latest firmware? Another thing I do frequently is reseting the tv by holding the power button on the remote and having android restart.

[robert kaplan]

ah....Thanks Granz...I had not thought about the power button thing. Though I am somewhat doubtful about success since I did do the hard reset a couple of times. I certainly will give it a try. Again, thank you for your insights.

[robert kaplan]

Darn....did not work!!

[grazina31]

Originally Posted by robert kaplan

ah....Thanks Granz...I had not thought about the power button thing. Though I am somewhat doubtful about success since I did do the hard reset a couple of times. I certainly will give it a try. Again, thank you for your insights.

Originally Posted by robert kaplan

Darn....did not work!!

Can I ask what glasses do you own and what were you watching when it happened?

[robert kaplan]

Glasses are Sony's TDG-BT400A. But again I stress: the fault does not lie with the glasses/TV sync. The "lapse" can occur even if glasses are not turned on. If a 3D movie is playing, there can be a momentary lapse....on any movie, anytime. I have tried several machines and the lapse still happens. Thus my conclusion is something is wrong with the tv.