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Old 09-09-2018, 09:09 PM   #1
BlurayX BlurayX is offline
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USA UltraViolet Library Issues

Anyone having UltraViolet Library Issues after hitting refresh?
No movies are showing up at all.
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Old 09-10-2018, 03:27 AM   #2
AZBrowncoat AZBrowncoat is offline
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Quote:
Originally Posted by BlurayX View Post
Anyone having UltraViolet Library Issues after hitting refresh?
No movies are showing up at all.
At myuv.com or another provider?

UPDATE - just checked myuv.com and am seeing the same thing...no titles being displayed. Could be a temporary bug or database issue.

As far as I can tell none of my UV connected libraries are effected.

Last edited by AZBrowncoat; 09-10-2018 at 05:45 AM.
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Old 09-11-2018, 03:47 AM   #3
BlurayX BlurayX is offline
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Quote:
Originally Posted by AZBrowncoat View Post
At myuv.com or another provider?

UPDATE - just checked myuv.com and am seeing the same thing...no titles being displayed. Could be a temporary bug or database issue.

As far as I can tell none of my UV connected libraries are effected.
Only at myuv.com.
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Old 09-11-2018, 04:43 AM   #4
crackedknee crackedknee is offline
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Mine works fine, full list loads up
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Old 09-11-2018, 05:49 AM   #5
AZBrowncoat AZBrowncoat is offline
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Hmm...mine is still empty.
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Old 09-11-2018, 06:51 AM   #6
TheDean TheDean is offline
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Mines empty too. Could this be the end of UV?
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Old 09-11-2018, 06:59 AM   #7
movieben1138 movieben1138 is offline
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Mine is zeroed out, too. Still have everything at Vudu and MA, though.
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Old 09-11-2018, 03:38 PM   #8
BlurayX BlurayX is offline
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Quote:
Originally Posted by crackedknee View Post
Mine works fine, full list loads up
Mine was working until I hit refresh.
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Old 09-11-2018, 04:07 PM   #9
p w p w is offline
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opened a ticket with UVVU hoping to get any information they will share about whether this is a bug or an issue they are working to resolve.

(waiting for a response from uvvu)
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Old 09-11-2018, 04:14 PM   #10
iGlide iGlide is offline
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Heres the message they using in the header:
Attached Images
File Type: jpg Screen Shot 2018-09-11 at 10.12.58 AM.jpg (11.9 KB, 48 views)
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Old 09-11-2018, 04:48 PM   #11
crackedknee crackedknee is offline
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My list still loads no problem even after a refresh, but one recently added item is not appearing in the locker. I added that in Vudu, however, it ported via UV to FN, so that still worked, even though it was not showing on my UV locker list.
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Old 09-11-2018, 05:14 PM   #12
jbloggs jbloggs is offline
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I have been having issue with UV titles loading for the past couple of weeks. Some times it would only load titles in the A-B range and stop loading, other times it would not load at all. I found that it would load more titles when using browser in incognito mode but still not all titles.
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Old 09-11-2018, 06:49 PM   #13
p w p w is offline
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got my response from UVVU:

Quote:
Sep 11, 2:55 PM NDT

Hello,

The library display issue should be cleared now. Please try again.

UltraViolet Customer Care
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Old 09-11-2018, 07:45 PM   #14
BlurayX BlurayX is offline
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It is fixed.

Quote:
Ultraviolet Customer Care (UltraViolet Customer Care Team)

Sep 11, 4:04 PM NDT

Hello,

We have just recently updated our systems in regards to this issue. Please retry refreshing your UltraViolet library.

Please log into your myuv.com library then proceed to "View Library". Next to the total number of titles select the question mark and then select the "Refresh" link (?). Please allow the library to refresh, this may take a few minutes or longer depending on the size of the library.

Or:

Copy and paste this link https://www.myuv.com/library into the address bar of your web browser. This will refresh the content in your UltraViolet library.

Please Note: To improve your experience, we only show you 500 items at a time. If you have more than 500 movies and TV shows in your UltraViolet Library, use the Filters and Sort options to refine the list.

UltraViolet CustomerCare
Supervisor
https://www.myuv.com/

ForFrequentlyAskedQuestions
https://www.myuv.com/faq
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Old 09-11-2018, 08:26 PM   #15
Sayonara808 Sayonara808 is offline
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Quote:
Originally Posted by crackedknee View Post
My list still loads no problem even after a refresh, but one recently added item is not appearing in the locker. I added that in Vudu, however, it ported via UV to FN, so that still worked, even though it was not showing on my UV locker list.
Same here, library loads as before put does not the 20 MD2 Movies I purchased about 9 days ago. Although it shows up in my FandangoNow UV library.
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Old 09-12-2018, 08:21 PM   #16
iGlide iGlide is offline
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All my movies are back. It is interesting that this was going on at the same time the iTunes 4k movies were disappearing from the TV library
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Old 09-13-2018, 04:36 AM   #17
crackedknee crackedknee is offline
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Quote:
Originally Posted by Sayonara808 View Post
Same here, library loads as before put does not the 20 MD2 Movies I purchased about 9 days ago. Although it shows up in my FandangoNow UV library.
Same here, item I added a few days ago via IW still does not appear in the UV locker (but has ported to FN)
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Old 11-15-2018, 03:00 PM   #18
rikraq rikraq is offline
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Today neither me nor my friend can log in, It comes up as:

Quote:
Unhandled exception
An unhandled exception was thrown.
If you report this error, please also report this tracking number which makes it possible to locate your session in the logs available to the system administrator:

adbe2294e0Copy to clipboard
is anyone else seeing this?

this whole uv/vudu thing is f-ed up.
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Old 11-15-2018, 03:27 PM   #19
crackedknee crackedknee is offline
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Yes, but redeem still works, I just redeemed a UV movie and it ported.
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Old 11-18-2018, 01:10 PM   #20
rikraq rikraq is offline
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This crap is driving me crazy.

Bottom line: is it correct that you can no longer share 1 UV library with 2 separate Vudu accounts? Because any way we try, it doesn't work.
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