UltraViolet Library Issues - Blu-ray Forum

BlurayX · 09-09-2018, 09:09 PM

Anyone having UltraViolet Library Issues after hitting refresh?
No movies are showing up at all.

AZBrowncoat · 09-10-2018, 03:27 AM

Quote:

Originally Posted by BlurayX

Anyone having UltraViolet Library Issues after hitting refresh?
No movies are showing up at all.

At myuv.com or another provider?

UPDATE - just checked myuv.com and am seeing the same thing...no titles being displayed. Could be a temporary bug or database issue.

As far as I can tell none of my UV connected libraries are effected.

BlurayX · 09-11-2018, 03:47 AM

Quote:

Originally Posted by AZBrowncoat

At myuv.com or another provider?

UPDATE - just checked myuv.com and am seeing the same thing...no titles being displayed. Could be a temporary bug or database issue.

As far as I can tell none of my UV connected libraries are effected.

Only at myuv.com.

crackedknee · 09-11-2018, 04:43 AM

Mine works fine, full list loads up

AZBrowncoat · 09-11-2018, 05:49 AM

Hmm...mine is still empty.

TheDean · 09-11-2018, 06:51 AM

Mines empty too. Could this be the end of UV?

movieben1138 · 09-11-2018, 06:59 AM

Mine is zeroed out, too. Still have everything at Vudu and MA, though.

BlurayX · 09-11-2018, 03:38 PM

Quote:

Originally Posted by crackedknee

Mine works fine, full list loads up

Mine was working until I hit refresh.

p w · 09-11-2018, 04:07 PM

opened a ticket with UVVU hoping to get any information they will share about whether this is a bug or an issue they are working to resolve.

(waiting for a response from uvvu)

iGlide · 09-11-2018, 04:14 PM

Heres the message they using in the header:

crackedknee · 09-11-2018, 04:48 PM

My list still loads no problem even after a refresh, but one recently added item is not appearing in the locker. I added that in Vudu, however, it ported via UV to FN, so that still worked, even though it was not showing on my UV locker list.

jbloggs · 09-11-2018, 05:14 PM

I have been having issue with UV titles loading for the past couple of weeks. Some times it would only load titles in the A-B range and stop loading, other times it would not load at all. I found that it would load more titles when using browser in incognito mode but still not all titles.

p w · 09-11-2018, 06:49 PM

got my response from UVVU:

Quote:

Sep 11, 2:55 PM NDT

Hello,

The library display issue should be cleared now. Please try again.

UltraViolet Customer Care

BlurayX · 09-11-2018, 07:45 PM

It is fixed.

Quote:

Ultraviolet Customer Care (UltraViolet Customer Care Team)

Sep 11, 4:04 PM NDT

Hello,

We have just recently updated our systems in regards to this issue. Please retry refreshing your UltraViolet library.

Please log into your myuv.com library then proceed to "View Library". Next to the total number of titles select the question mark and then select the "Refresh" link (?). Please allow the library to refresh, this may take a few minutes or longer depending on the size of the library.

Or:

Copy and paste this link https://www.myuv.com/library into the address bar of your web browser. This will refresh the content in your UltraViolet library.

Please Note: To improve your experience, we only show you 500 items at a time. If you have more than 500 movies and TV shows in your UltraViolet Library, use the Filters and Sort options to refine the list.

UltraViolet CustomerCare
Supervisor
https://www.myuv.com/

ForFrequentlyAskedQuestions
https://www.myuv.com/faq

Sayonara808 · 09-11-2018, 08:26 PM

Quote:

Originally Posted by crackedknee

My list still loads no problem even after a refresh, but one recently added item is not appearing in the locker. I added that in Vudu, however, it ported via UV to FN, so that still worked, even though it was not showing on my UV locker list.

Same here, library loads as before put does not the 20 MD2 Movies I purchased about 9 days ago. Although it shows up in my FandangoNow UV library.

iGlide · 09-12-2018, 08:21 PM

All my movies are back. It is interesting that this was going on at the same time the iTunes 4k movies were disappearing from the TV library

crackedknee · 09-13-2018, 04:36 AM

Quote:

Originally Posted by Sayonara808

Same here, library loads as before put does not the 20 MD2 Movies I purchased about 9 days ago. Although it shows up in my FandangoNow UV library.

Same here, item I added a few days ago via IW still does not appear in the UV locker (but has ported to FN)

rikraq · 11-15-2018, 03:00 PM

Today neither me nor my friend can log in, It comes up as:

Quote:

Unhandled exception
An unhandled exception was thrown.
If you report this error, please also report this tracking number which makes it possible to locate your session in the logs available to the system administrator:

adbe2294e0Copy to clipboard

is anyone else seeing this?

this whole uv/vudu thing is f-ed up.

crackedknee · 11-15-2018, 03:27 PM

Yes, but redeem still works, I just redeemed a UV movie and it ported.

rikraq · 11-18-2018, 01:10 PM

This crap is driving me crazy.

Bottom line: is it correct that you can no longer share 1 UV library with 2 separate Vudu accounts? Because any way we try, it doesn't work.

09-09-2018, 09:09 PM	#1
BlurayX Senior Member Member since:Jan 2018 Location:USA Trading Score:208	UltraViolet Library Issues Anyone having UltraViolet Library Issues after hitting refresh? No movies are showing up at all.

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09-11-2018, 04:43 AM	#4
crackedknee Blu-ray Ninja Member since:Nov 2014 4K collection:114 Blu-ray collection:445 DVD collection:186 MA collection:1517 Digital collection:867 iTunes collection:25 Trading Score:593	Mine works fine, full list loads up

09-11-2018, 05:49 AM	#5
AZBrowncoat Blu-ray Samurai Member since:Mar 2013 Location:Sahuarita, AZ Blu-ray collection:126 DVD collection:8 MA collection:5 Digital collection:8 iTunes collection:7 Prime collection:10 Trading Score:1050	Hmm...mine is still empty.

09-11-2018, 06:51 AM	#6
TheDean Moderator Top contributor Member since:Nov 2009 Home Theater Gallery:256 4K collection:260 Blu-ray collection:2820 DVD collection:1347 MA collection:1902 Digital collection:2040 iTunes collection:2458 iTunes music:103 Prime collection:1 Blu-ray reviews:10 Trading Score:158	Mines empty too. Could this be the end of UV?

09-11-2018, 06:59 AM	#7
movieben1138 Power Member Member since:Jan 2012 Location:Saint Louis, MO 4K collection:626 Blu-ray collection:10042 DVD collection:2452 Trading Score:934	Mine is zeroed out, too. Still have everything at Vudu and MA, though.

09-11-2018, 04:07 PM	#9
p w Power Member Member since:Oct 2014 Trading Score:188	opened a ticket with UVVU hoping to get any information they will share about whether this is a bug or an issue they are working to resolve. (waiting for a response from uvvu)

09-11-2018, 04:48 PM	#11
crackedknee Blu-ray Ninja Member since:Nov 2014 4K collection:114 Blu-ray collection:445 DVD collection:186 MA collection:1517 Digital collection:867 iTunes collection:25 Trading Score:593	My list still loads no problem even after a refresh, but one recently added item is not appearing in the locker. I added that in Vudu, however, it ported via UV to FN, so that still worked, even though it was not showing on my UV locker list.

09-11-2018, 05:14 PM	#12
jbloggs Blu-ray Ninja Member since:Jan 2014 Digital collection:10 Trading Score:1015	I have been having issue with UV titles loading for the past couple of weeks. Some times it would only load titles in the A-B range and stop loading, other times it would not load at all. I found that it would load more titles when using browser in incognito mode but still not all titles.

09-12-2018, 08:21 PM	#16
iGlide Active Member Member since:Aug 2008 Location:Biloxi Ms Home Theater Gallery:10 iTunes collection:406	All my movies are back. It is interesting that this was going on at the same time the iTunes 4k movies were disappearing from the TV library

11-15-2018, 03:27 PM	#19
crackedknee Blu-ray Ninja Member since:Nov 2014 4K collection:114 Blu-ray collection:445 DVD collection:186 MA collection:1517 Digital collection:867 iTunes collection:25 Trading Score:593	Yes, but redeem still works, I just redeemed a UV movie and it ported.

11-18-2018, 01:10 PM	#20
rikraq Blu-ray Samurai Member since:Feb 2009 Location:Columbia, MO Trading Score:97	This crap is driving me crazy. Bottom line: is it correct that you can no longer share 1 UV library with 2 separate Vudu accounts? Because any way we try, it doesn't work.

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