The summer Blu-ray offer problem

[pukalo]

Well i send out my letter with the UPC for the 5 free blu ray movies on September 1st. And yesterday received from them a letter containing my envelope with the UPC and a letter from them saying the following:
"Dear xxxxxxx xxxxxxx

Thank you for participating in the Summer Blu-Ray Movie Offer. We are unable to process your request because:
Your request did not include the UPC(s) required for this promotion. Please check the offer requirements for the necessary UPC symbols.

To allow us to process your request, please resubmit your entire corrected order along with this letter by 11/1/2007 to the following adress:

bla bla bla"

So Im completely lost because ive bought the Samsung bd-p1200 player, and cut out the UPC from the box (there is another UPC on the box saying BD-P1200 with the UPC but its just a sticker, so thats why I included the UPC from the box itself.). So I was wondering do I have to send in both of those UPS's or is there something else wrong?

[tntkain]

sounds like you must have sent in the wrong upc, did you send your receipt as well?

[pukalo]

Originally Posted by tntkain

sounds like you must have sent in the wrong upc, did you send your receipt as well?

Yeah i sent the receipt also, so today ill cut out the other UPC code and send them both in. If i get it back again then i dont know what the problem could be.

[Moefiz]

Originally Posted by pukalo

Yeah i sent the receipt also, so today ill cut out the other UPC code and send them both in. If i get it back again then i dont know what the problem could be.

If you look arounf here there is thread about this with telephone# that you can call and check on your shipment when you resubmit it to them

[WhoDat]

Dude I got the same letter only after I called to inquire about my status. They didnt have anything on file, then it was noted that I may have sent in the wrong label. So she told me that I would get a letter, which I did like yours in the mail and to just send back what's required. The only thing is I sent it in before I received the letter...the letter stated that I should send in the required documents '"WITH THIS LETTER"...oooops, now I have to call and see if thats a problem or not. Oct 31st is fast apporaching and I don't want to be left out.

[archie Castle]

Originally Posted by WhoDat

Dude I got the same letter only after I called to inquire about my status. They didnt have anything on file, then it was noted that I may have sent in the wrong label. So she told me that I would get a letter, which I did like yours in the mail and to just send back what's required. The only thing is I sent it in before I received the letter...the letter stated that I should send in the required documents '"WITH THIS LETTER"...oooops, now I have to call and see if thats a problem or not. Oct 31st is fast apporaching and I don't want to be left out.

What phone number did u use to call the Blu-Ray Offer

[tron3]

Same thing happened to me on the DAY I was supposed to get my 5 movies. Now I am waiting for them again. You would think they have you include the letter to expedite your movies to you. We should not have to wait in the pile again. Where is that number I could call?

[Moefiz]

Originally Posted by pukalo

Well i send out my letter with the UPC for the 5 free blu ray movies on September 1st. And yesterday received from them a letter containing my envelope with the UPC and a letter from them saying the following:
"Dear xxxxxxx xxxxxxx

Thank you for participating in the Summer Blu-Ray Movie Offer. We are unable to process your request because:
Your request did not include the UPC(s) required for this promotion. Please check the offer requirements for the necessary UPC symbols.

To allow us to process your request, please resubmit your entire corrected order along with this letter by 11/1/2007 to the following adress:

bla bla bla"

So Im completely lost because ive bought the Samsung bd-p1200 player, and cut out the UPC from the box (there is another UPC on the box saying BD-P1200 with the UPC but its just a sticker, so thats why I included the UPC from the box itself.). So I was wondering do I have to send in both of those UPS's or is there something else wrong?

What I did when I bought my S300 was I sent in all the UPC on the box that I could find...that way I had all the bases coverd and I had no problems.

[cathexist]

It rarely happens, but sometimes companies lose your UPC when you send in a rebate. So that could be an option. It happened to me one time on a phone rebate.

If you call them and tell them that you swear you included the UPC they will ask if you made a copy of it...that's the only other way apparently.

I made a full copy of my receipt, upc, and rebate form when I did the 5 free offer just in case I got a similar problem