Frustrated with Amazon Instant Video - Blu-ray Forum

kevinbellamy · 08-15-2017, 11:35 AM

So for awhile now people, including myself, have been having some major subtitle issues for a lot of content offered by Amazon. With me, my subtitles are typically a few seconds of out sync which while is not an immensely huge problem, its aggravating enough that I normally do not finish the movie. Bummer especially when I pay for a title.

I guess I just wanted to rant and see if others are having any similar playback/subtitle issues. I sent a complaint to Amazon and they replied promptly and suggested downloading a new web browser, which I did and obviously the problem is still present. Amazon offered no solution for what to do when the out of sync problem occurs directly within the Amazon Instant Video app (Kindle).

Naiera · 08-22-2017, 02:14 PM

I'm frustrated that they still haven't released that damn Apple TV app

master gandhi · 08-22-2017, 05:19 PM

Quote:

Originally Posted by Naiera

I'm frustrated that they still haven't released that damn Apple TV app

And VUDU surprisingly beat them to the punch.

But maybe that means they're trying to make it really good.

AnemicOak · 08-22-2017, 06:25 PM

Or Apple talked them into holding it so it could be announced with the launch of the new Apple TV.

master gandhi · 08-23-2017, 10:07 AM

Quote:

Originally Posted by AnemicOak

Or Apple talked them into holding it so it could be announced with the launch of the new Apple TV.

It was already announced, so that would be redundant. But who knows...

dhwm · 08-25-2017, 01:47 AM

It's Amazon's problem. They have a LOT of subtitles out of sync with the audio. I've reported them to the FCC to get them to fix the problem. It takes a few weeks, but the FCC gets Amazon to fix the movie and/or movies in question.

Linda.shift · 09-18-2017, 03:30 PM

For a while I thought it was my connection speed that was causing it, I wonder what it takes them to sort issues like this out?

Arch Stanton · 09-20-2017, 02:28 PM

It's also frustrating how many films have botched aspect ratios.

8traxrule · 10-07-2017, 10:07 AM

The FCC requires subtitles on internet movies? Can they even do that? I know most broadcast TV now requires closed captions, but the internet is different. If the FCC has any say over it at all, they could ban 'offensive' material next!

stingo · 10-08-2017, 09:47 PM

Quote:

Originally Posted by Arch Stanton

It's also frustrating how many films have botched aspect ratios.

The couple of cases of which I've notified them have been fixed. May have taken them awhile but they were fixed.

DrrnHarr · 11-21-2017, 06:00 AM

Amazon's app is on the PlayStation 4 Pro, as is the VUDU app, but there's still no iTunes app. I guess Apple doesn't want to play friendly with Amazon. I can also stream Amazon movies and VUDU movies using Chromecast, but not iTunes which suggests to me the problem is with Apple/iTunes

Destinys Memory · 11-21-2017, 08:38 PM

Quote:

Originally Posted by DrrnHarr

Amazon's app is on the PlayStation 4 Pro, as is the VUDU app, but there's still no iTunes app. I guess Apple doesn't want to play friendly with Amazon. I can also stream Amazon movies and VUDU movies using Chromecast, but not iTunes which suggests to me the problem is with Apple/iTunes

Why would you want an Amazon Video app for iTunes? So you too can watch videos in glorious standard definition like us Android users? You should be happy you're not subjected to their app. It's garbage. AND they added ads to it!

Silverroxy · 12-22-2017, 04:31 AM

I have no problems with subtitles on my Amazon prime app on my blu-Ray player. I have seen your name on other website. Nice to see you here!

slybone · 02-01-2021, 12:06 PM

This seems like the best place to post this, please let me know if you think it could go in a better thread.

So, for the last month or so my Amazon Fire Streaming Stick (the regular one, not the 4K one) has been giving me problems when streaming Amazon Prime or IMDb TV (which is kinda lumped in with Prime you might say). Lately when I start a stream on either of these platforms the video immediately becomes jerky and jumpy and the audio almost always falls out of sync with the video. Usually if I hit the back button to bump it back 10 seconds then they sync back up, but then they usually fall right back out of sync soon after. This problem does not seem to happen on any other app, Netflix, Hulu, YouTube, Peacock, Disney+, etc all seem to play fine on the stick, and Amazon Prime seems to play fine when I use the TV’s built in Amazon app, so it does seem like the FireStick is the problem. I have made sure several times that it is up to date with software, and restarted the stick a few times which doesn’t seem to help. I also own a 4K FireStick that is connected to another TV, and that one seems to work flawlessly, so it seems like the problem is this one FireStick.

Does anyone have any other ideas?

master gandhi · 04-17-2022, 01:36 AM

The Amazon app on Apple TV seems to be buggy for the past few days at least. You can’t really click on anything to watch it. Anyone else with an Apple TV having this issue with the Amazon app?

I already tried deleting and reinstalling, but it’s still the same issue. All the other apps are totally fine.

master gandhi · 04-25-2022, 03:36 AM

The app is still unusable on the Apple TV. I own two Apple TVs, both with the same issue. Strange that nobody else here has expressed this issue.

Alan Gordon · 04-26-2022, 08:40 PM

Quote:

Originally Posted by master gandhi

The Amazon app on Apple TV seems to be buggy for the past few days at least. You can’t really click on anything to watch it. Anyone else with an Apple TV having this issue with the Amazon app?

I already tried deleting and reinstalling, but it’s still the same issue. All the other apps are totally fine.

Quote:

Originally Posted by master gandhi

The app is still unusable on the Apple TV. I own two Apple TVs, both with the same issue. Strange that nobody else here has expressed this issue.

A couple of weeks ago, I was going to watch something on IMDB TV, and clicking on it wouldn't do anything. I'm not sure if I've watched something else on Amazon since then, but I think I have.

Fiffy · 04-26-2022, 09:16 PM

Quote:

Originally Posted by master gandhi

The app is still unusable on the Apple TV. I own two Apple TVs, both with the same issue. Strange that nobody else here has expressed this issue.

I just tried playing one of the movies from my Amazon library (not subscribed to Prime Video currently) and had no problems.

master gandhi · 04-28-2022, 07:11 AM

Quote:

Originally Posted by Alan Gordon

A couple of weeks ago, I was going to watch something on IMDB TV, and clicking on it wouldn't do anything. I'm not sure if I've watched something else on Amazon since then, but I think I have.

Quote:

Originally Posted by Fiffy

I just tried playing one of the movies from my Amazon library (not subscribed to Prime Video currently) and had no problems.

Thanks. I'll try it again. Not sure what's been going on.

kevin87 · 05-01-2022, 06:31 AM

Recently bought a 4K TV, and after catching up on some things I decided to finally sink my teeth into some 4K content so I was going to start some shows on Prime that I hadn't gotten around to yet. So I start watching Wheel of Time. It says it's in UHD and has HDR but I start it, and the info screen with the progress bar only says it's in HD and the HDR box that pops up on the top right of my screen when HDR content starts never showed. So I check a few other things (Upload season 1 episode 1, A Very British Scandal, Reacher episode 1) and they all say the same. This is weird because it's a FOUR K TELEVISION.

I had a Roku Express 4K previously, though my TV wasn't 4K I was future proofing, so I plug it up and make sure to let it check my display and it confirms it's 4K HDR which yeah, obviously... start Prime and Wheel of Time and Reacher still says it's HD. I check the movie I Want You Back and it shows UHD and HDR, same for episode 201 of Upload and a later episode of Reacher and A Very British Scandal. It's very weird because the built in app on the actual TV won't stream 4K and only some stuff is streaming 4K on Roku.

So, is Amazon known for having problems with UHD/HDR content actually not streaming in that quality?

08-15-2017, 11:35 AM	#1
kevinbellamy Senior Member Member since:Jan 2011 Trading Score:5	Frustrated with Amazon Instant Video So for awhile now people, including myself, have been having some major subtitle issues for a lot of content offered by Amazon. With me, my subtitles are typically a few seconds of out sync which while is not an immensely huge problem, its aggravating enough that I normally do not finish the movie. Bummer especially when I pay for a title. I guess I just wanted to rant and see if others are having any similar playback/subtitle issues. I sent a complaint to Amazon and they replied promptly and suggested downloading a new web browser, which I did and obviously the problem is still present. Amazon offered no solution for what to do when the out of sync problem occurs directly within the Amazon Instant Video app (Kindle). Last edited by kevinbellamy; 08-16-2017 at 09:07 PM.

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08-22-2017, 02:14 PM	#2
Naiera Blu-ray Duke Top contributor Member since:Jun 2012 Location:Denmark Home Theater Gallery:2 Trading Score:24	I'm frustrated that they still haven't released that damn Apple TV app

08-22-2017, 06:25 PM	#4
AnemicOak Special Member Member since:Aug 2012 Location:Archbury Blu-ray collection:265 Digital collection:809 Trading Score:90	Or Apple talked them into holding it so it could be announced with the launch of the new Apple TV.

08-25-2017, 01:47 AM	#6
dhwm Active Member Member since:Mar 2014 Trading Score:28	It's Amazon's problem. They have a LOT of subtitles out of sync with the audio. I've reported them to the FCC to get them to fix the problem. It takes a few weeks, but the FCC gets Amazon to fix the movie and/or movies in question.

09-18-2017, 03:30 PM	#7
Linda.shift New Member Member since:Aug 2017	For a while I thought it was my connection speed that was causing it, I wonder what it takes them to sort issues like this out?

09-20-2017, 02:28 PM	#8
Arch Stanton Blu-ray Guru Member since:Oct 2014 4K collection:7 Blu-ray collection:812 DVD collection:84	It's also frustrating how many films have botched aspect ratios.

10-07-2017, 10:07 AM	#9
8traxrule Special Member Member since:Jul 2009	The FCC requires subtitles on internet movies? Can they even do that? I know most broadcast TV now requires closed captions, but the internet is different. If the FCC has any say over it at all, they could ban 'offensive' material next!

11-21-2017, 06:00 AM	#11
DrrnHarr Power Member Top contributor Member since:Dec 2008 Location:Arizona 4K collection:37 Blu-ray collection:800 DVD collection:354 MA collection:2105 Digital collection:718 iTunes collection:5322 Prime collection:255 Blu-ray reviews: 13 Trading Score:3	Amazon's app is on the PlayStation 4 Pro, as is the VUDU app, but there's still no iTunes app. I guess Apple doesn't want to play friendly with Amazon. I can also stream Amazon movies and VUDU movies using Chromecast, but not iTunes which suggests to me the problem is with Apple/iTunes

12-22-2017, 04:31 AM	#13
Silverroxy Active Member Member since:Feb 2017 Blu-ray collection:35 DVD collection:9 Trading Score:5	I have no problems with subtitles on my Amazon prime app on my blu-Ray player. I have seen your name on other website. Nice to see you here!

02-01-2021, 12:06 PM	#14
slybone Active Member Member since:Dec 2018 Trading Score:3	This seems like the best place to post this, please let me know if you think it could go in a better thread. So, for the last month or so my Amazon Fire Streaming Stick (the regular one, not the 4K one) has been giving me problems when streaming Amazon Prime or IMDb TV (which is kinda lumped in with Prime you might say). Lately when I start a stream on either of these platforms the video immediately becomes jerky and jumpy and the audio almost always falls out of sync with the video. Usually if I hit the back button to bump it back 10 seconds then they sync back up, but then they usually fall right back out of sync soon after. This problem does not seem to happen on any other app, Netflix, Hulu, YouTube, Peacock, Disney+, etc all seem to play fine on the stick, and Amazon Prime seems to play fine when I use the TV’s built in Amazon app, so it does seem like the FireStick is the problem. I have made sure several times that it is up to date with software, and restarted the stick a few times which doesn’t seem to help. I also own a 4K FireStick that is connected to another TV, and that one seems to work flawlessly, so it seems like the problem is this one FireStick. Does anyone have any other ideas?

04-17-2022, 01:36 AM	#15
master gandhi Blu-ray Samurai Member since:Jan 2013 Location:United States Trading Score:1	The Amazon app on Apple TV seems to be buggy for the past few days at least. You can’t really click on anything to watch it. Anyone else with an Apple TV having this issue with the Amazon app? I already tried deleting and reinstalling, but it’s still the same issue. All the other apps are totally fine.

04-25-2022, 03:36 AM	#16
master gandhi Blu-ray Samurai Member since:Jan 2013 Location:United States Trading Score:1	The app is still unusable on the Apple TV. I own two Apple TVs, both with the same issue. Strange that nobody else here has expressed this issue.

05-01-2022, 06:31 AM	#20
kevin87 Blu-ray Champion Top contributor Member since:Feb 2010 Location:Alabama 4K collection:201 Blu-ray collection:980 DVD collection:46 MA collection:200 Digital collection:208 iTunes collection:1 Trading Score:137	Recently bought a 4K TV, and after catching up on some things I decided to finally sink my teeth into some 4K content so I was going to start some shows on Prime that I hadn't gotten around to yet. So I start watching Wheel of Time. It says it's in UHD and has HDR but I start it, and the info screen with the progress bar only says it's in HD and the HDR box that pops up on the top right of my screen when HDR content starts never showed. So I check a few other things (Upload season 1 episode 1, A Very British Scandal, Reacher episode 1) and they all say the same. This is weird because it's a FOUR K TELEVISION. I had a Roku Express 4K previously, though my TV wasn't 4K I was future proofing, so I plug it up and make sure to let it check my display and it confirms it's 4K HDR which yeah, obviously... start Prime and Wheel of Time and Reacher still says it's HD. I check the movie I Want You Back and it shows UHD and HDR, same for episode 201 of Upload and a later episode of Reacher and A Very British Scandal. It's very weird because the built in app on the actual TV won't stream 4K and only some stuff is streaming 4K on Roku. So, is Amazon known for having problems with UHD/HDR content actually not streaming in that quality?

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