Frustrated with Amazon Instant Video

[JakeTaylor7]

Originally Posted by kevin87

Recently bought a 4K TV, and after catching up on some things I decided to finally sink my teeth into some 4K content so I was going to start some shows on Prime that I hadn't gotten around to yet. So I start watching Wheel of Time. It says it's in UHD and has HDR but I start it, and the info screen with the progress bar only says it's in HD and the HDR box that pops up on the top right of my screen when HDR content starts never showed. So I check a few other things (Upload season 1 episode 1, A Very British Scandal, Reacher episode 1) and they all say the same. This is weird because it's a FOUR K TELEVISION.

I had a Roku Express 4K previously, though my TV wasn't 4K I was future proofing, so I plug it up and make sure to let it check my display and it confirms it's 4K HDR which yeah, obviously... start Prime and Wheel of Time and Reacher still says it's HD. I check the movie I Want You Back and it shows UHD and HDR, same for episode 201 of Upload and a later episode of Reacher and A Very British Scandal. It's very weird because the built in app on the actual TV won't stream 4K and only some stuff is streaming 4K on Roku.

So, is Amazon known for having problems with UHD/HDR content actually not streaming in that quality?

I have no issues with UHD/HDR content. I use a 4K Apple TV to stream. I checked the same shows you mentioned and all performed well.

[kevin87]

Originally Posted by JakeTaylor7

I have no issues with UHD/HDR content. I use a 4K Apple TV to stream. I checked the same shows you mentioned and all performed well.

There was something going on a few weeks ago, shows were streaming in HD and not UDH and HDR wasn't working for some things but was for others. I ended up finding an Amazon forum and people had already been reporting it, they fixed it about 4 days later.

[JakeTaylor7]

Originally Posted by kevin87

There was something going on a few weeks ago, shows were streaming in HD and not UDH and HDR wasn't working for some things but was for others. I ended up finding an Amazon forum and people had already been reporting it, they fixed it about 4 days later.

Ah cool. Glad you got it fixed.

[yanksno1]

You guys got any idea why their UHD releases don't have Atmos tracks? It's all 5.1. I'm also convinced some of their "UHD" releases are just 1080p upscaled. I see Blue Chips now has a UHD tag on it, which I'm sure isn't a true 4K transfer. I wished their movies would be better labeled too. Before some movies were marked as having 5.1 surround sound when they didn't, find that annoying too. They should also be labeled 4K UHD, 5.1 (ideally Atmos), 1080p HD, etc. Stuff that's annoyed me about the app recently heh.

[rikraq]

Whenever I watch stuff on Prime and I need to rewind or fast forward or "skip intro" it takes forever for it to play again. I see that circle going around and around until it kicks back in to the video. It's so annoying. No other place I use does that.

Does anyone else have that problem?

[vonDubenshire]

Originally Posted by rikraq

Whenever I watch stuff on Prime and I need to rewind or fast forward or "skip intro" it takes forever for it to play again. I see that circle going around and around until it kicks back in to the video. It's so annoying. No other place I use does that.

Does anyone else have that problem?

Yes.

Even though they "rebuilt" their app a couple of months ago, it is far better ---- but it is still awful and moving back and forth.

You usually have to HOLD the button to go backwards or forwards, and the time to start playing again is SO LONG.

I have tried on many devices and other internet connections, it is platform agnostic. Amazon PRime problem.

[Deadend45]

All your complaints are features, not problems.

[Weekendcollector]

Def need some better selections

[rikraq]

Originally Posted by Weekendcollector

Def need some better selections

I rarely watch it now apart from a couple of original series.