Amazon.co.uk General Thread

[-shadow-]

Lord knows, I was planning on getting the Doctor Who Series 7 boxset, but it keeps going in and out of Prime exclusivity without much of any logic regarding the time it spends as a exclusive. Price seems to stay the same though, so I guess you should be fine on that front at least.

[drush9999]

Originally Posted by ratedRron

What do I do if I'm in the US and want to order an item and get one of these Prime deals?
I have US Prime but that doesn't seem to count?
How long is an item usually a Prime Exclusive? Will the price go up once it's no longer a Prime Exclusive?
How long am I going to wait?

In my experience nothing is a prime exclusive for long, and there's always amazon marketplace with other sellers.

[ratedRron]

Originally Posted by drush9999

In my experience nothing is a prime exclusive for long, and there's always amazon marketplace with other sellers.

Prices vary wildly between the Amazon and marketplace prices.

[Justin101]

Having been a Prime member for around 6 years I've never experienced this, but my membership is up for renewal in 3 days and I'm thinking about cancelling it. Is that going to cause me headaches going forward... I've never browsed Amazon without being logged in hah

[Ste7en]

Originally Posted by ratedRron

What do I do if I'm in the US and want to order an item and get one of these Prime deals?
I have US Prime but that doesn't seem to count?
How long is an item usually a Prime Exclusive? Will the price go up once it's no longer a Prime Exclusive?
How long am I going to wait?

As a UK Prime customer who has fallen foul to this numerous times on Amazon.com...

... tough titty

[Blu MacReady]

Do a free 30 day trial and cancel it after. I’ve done this about three times in the last couple of years for the US Amazon. I even forgot to cancel it once and had it refunded as I cannot watch .com prime videos just said didn’t realise and they refunded.
Still get come back please emails offering another free trial.

[DaveSimonH]

Originally Posted by Justin101

Having been a Prime member for around 6 years I've never experienced this, but my membership is up for renewal in 3 days and I'm thinking about cancelling it. Is that going to cause me headaches going forward... I've never browsed Amazon without being logged in hah

Probably the biggest benefit of Prime, if you don't care about Prime Video, is not having to worry about delivery costs per item under £20. There's a list on UK delivery rates here (& international here). For example one day delivery is £5.99 per delivery. That alone, which is easy to get used to, could be worth the membership.

[ratedRron]

Originally Posted by Blu MacReady

Do a free 30 day trial and cancel it after. I’ve done this about three times in the last couple of years for the US Amazon. I even forgot to cancel it once and had it refunded as I cannot watch .com prime videos just said didn’t realise and they refunded.
Still get come back please emails offering another free trial.

Ding Ding Ding....We have a winner! Thank you!
Never even occurred to me I could join UK Prime from the US...I mean, what would be the benefit if I can't stream from the UK or get free shipping from the UK. It's very odd.

[Dubliner1]

Originally Posted by Blu MacReady

Do a free 30 day trial and cancel it after. I’ve done this about three times in the last couple of years for the US Amazon. I even forgot to cancel it once and had it refunded as I cannot watch .com prime videos just said didn’t realise and they refunded.
Still get come back please emails offering another free trial.

I think there are certain restrictions now regarding signing up for Prime for 30 days, buying 1 item only, then cancelling.

[Ste7en]

Just had an odd one with Amazon. They decided to charge before dispatch because the item is 'popular'.

[Blu Lemmy]

Originally Posted by Ste7en

Just had an odd one with Amazon. They decided to charge before dispatch because the item is 'popular'.

WTF. That is a new one.

What did you order?

[Ste7en]

Originally Posted by Blu Lemmy

WTF. That is a new one.

What did you order?

Signal One Nightmare Alley. Ordered it on announcement. So it has been there a while.

The chat transcript:

[Show spoiler]
Initial Question: Hi.
Why have I been charged already for order: XXX-XXXXXXX-XXXXXXX?
It has an expected delivery date of Arriving 6 Jan 2020.
10:45 AM BST Amazon(Amazon): Good Morning. Thank you for contacting Amazon. I’m Amazon and I would be glad to assist you!
I'll definitely look into this for you.
Am I chatting with Ste7en?
10:45 AM BST Ste7en: Yes.
10:46 AM BST Amazon: Thank you for the confirmation.
Pleased to assist you!
10:46 AM BST Ste7en: Why have I been charged already for order: XXX-XXXXXXX-XXXXXXX?
It has an expected delivery date of Arriving 6 Jan 2020.
10:47 AM BST Ste7en: I received an email to update payment details, which I did. Then I was immediately billed for it.
10:47 AM BST Amazon: Could you please allow me a few minute to check the details for you?
10:47 AM BST Ste7en: Yes.
10:52 AM BST Amazon: Thank you for your patience.
10:53 AM BST Amazon: I've checked details for you and rest assured you have not charged yet for the order.
We never charge until the order dispatch.
10:53 AM BST Ste7en: I have. It has been charged to my credit card.
10:56 AM BST Amazon: Steven, the charge is for
Order ID ???-???????-???????
10:57 AM BST Ste7en: I've searched my orders for ???-???????-??????? and only this order appears.
What was order ???-???????-??????? for?
10:59 AM BST Ste7en: When I search orders for: ???-???????-??????? the result is for Order # XXX-XXXXXXX-XXXXXXX
11:04 AM BST Amazon: Steven, yes you are right we have taken the charged and confirmed that your order is confirmed and if the price will increase you won't charge extra for this as it's highly in demand so the price could be increase
11:04 AM BST Ste7en: So, will I be charged again when it is shipped? You only charge on dispatch.
11:05 AM BST Ste7en: Also, why the two different order numbers?
11:05 AM BST Amazon: No you won't be charge again.
11:05 AM BST Ste7en: I think I will be. Especially since this charge has a different order number.
11:06 AM BST Amazon: That's the purchase Id.
11:06 AM BST Ste7en: A purchase ID is different to an order number? Also, what happened to only charging on dispatch? Sorry about this, it is very confusing.
11:07 AM BST Amazon: yes it's different.
11:08 AM BST Ste7en: Okay. Thanks.
I was confused because you said:
Amazon: Steven, the charge is for
Order ID ???-???????-???????
11:10 AM BST Ste7en: Just to clarify. You always charge on dispatch. Unless it is something in high demand and you will charge immediately?
11:12 AM BST Amazon: Yes that's correct we have charged always after dispatch.
11:12 AM BST Ste7en: But not this time?
11:13 AM BST Amazon: However this time we have taken charge for this order.
11:13 AM BST Ste7en: Because of the 'high demand'?
11:13 AM BST Amazon: Yes!
11:14 AM BST Ste7en: This title will be released on December 31, 2019. It has been put back three times already. I placed the order on March 12th 2018.
11:15 AM BST Ste7en: I've never been billed for anything prior to release from Amazon ever. I've been a customer for decades. Is this a new thing?
11:16 AM BST Amazon: To be honest I am unable to access the order id so I would request you to please wait for 48 hours and then we'll check.
11:16 AM BST Ste7en: In all honesty it may not be getting released at all. It has been put back three times.
11:17 AM BST Ste7en: Get in touch in 48 hours to check what exactly?
11:17 AM BST Amazon: Steven, it is absolutely correct that we do not charge before dispatching the product and it is strange that you have been charged before the order gets processed.
11:18 AM BST Ste7en: Meanwhile I know that people have been getting this order cancelled by you.
11:18 AM BST Amazon: At this moment, we are not able to access the order ID you have provided for the charge, it seems that there is technical issue.
I will keep checking on this and once the order is accessible, I will send an email with the findings.
I would request you to please wait for another 48 hours.
11:19 AM BST Amazon: I can also go ahead and cancel the order if you wish.
11:19 AM BST Ste7en: Where do I stand if I've been billed for an item I will not receive come December 31, 2019?
11:20 AM BST Amazon: Steven, I would like to assure you that you will not be charged again for the same order if you have been already charged.
11:20 AM BST Ste7en: Okay. What about not receiving an item I have paid for prior to release? I have already been billed.
11:22 AM BST Amazon: As of now, I do see that the product is being planned to ship on 4 January 2020 so if you wish, I can go ahead and cancel the order.
If the charges are not reversed, you can contact us back.
11:22 AM BST Ste7en: Will I receive a refund for what I have already been billed?
11:22 AM BST Amazon: We can check on this.
11:23 AM BST Amazon: Yes. certainly.
11:23 AM BST Ste7en: Great. Please cancel. This is a bit of a mess.
11:23 AM BST Amazon: I have cancelled the order successfully.
11:24 AM BST Ste7en: Will I be refunded what I have paid?
11:24 AM BST Amazon: Yes.
11:24 AM BST Ste7en: Great. Many thanks.
11:24 AM BST Amazon: I would suggest you to please wait for 5-7 business days for the refund to reflect on your account.
11:25 AM BST Ste7en: Okay. Thanks.
11:25 AM BST Amazon: You are welcome!
Would there be anything else I might be able to help you with?
11:25 AM BST Ste7en: No thanks.
11:25 AM BST Amazon: You’ve been an absolute pleasure to chat with. Have a wonderful weekend!
11:25 AM BST Ste7en: Sorry it has been so confusing!
11:25 AM BST Amazon: No worries!

[Blu Lemmy]

Arse and elbow springs to mind bud

[johnlennon696]

thank you for contacting amazon.

I’m amazon

i

am

amazoooooooonnnnnnn!!!!!

[Ste7en]

Only the names have been changed to protect the innocent...

[drush9999]

Originally Posted by johnlennon696

i

am

amazoooooooonnnnnnn!!!!!

No I'm Amazon and so's my wife

[Ste7en]

It all felt very sketchy. Flip-flopping from we charge on dispatch / we charge if the item is popular. They hadn't charged / they had charged.

I just thought screw this, and cancelled. I anticipate having to chase a refund next.

[DaveSimonH]

God, what a palaver.
Hope they don't mess you around on this.

[Lover of films]

Happened to me too. Pre ordered weird Science and was charged the full amount of £20.17 when it doesn’t even get released until 22nd of july. They told me it was a pre authorisation and the payment would drop back in my account in a few days. Hope this doesn’t happen in the future or it will put me off pre ordering.

[Ste7en]

Yeah, they said this to me as well. Then they billed me.

I'd be interested to know if it does get billed straight away. Something screwy is going on.