Distributor Contacts/Help with improving iTunes Content

[Admiral]

Originally Posted by ManOfTheForest

You have an email for MGM???

Another forum member told me today that someone they knew bought the Bond collection on blu-ray and there was problem with the digital codes.

He contacted Sony (they were the distributor for the Craig movies and I think the only support listed on the packaging).

After a lot of back & forth about it Sony eventually gave him new digital codes for ALL the Bond movies.

So I email them yesterday about it. A very long shot but I thought why not?

The email I used was LionsDenSupport@mgm.com

I'll try Sony as well.

[ManOfTheForest]

Originally Posted by Admiral

The email I used was LionsDenSupport@mgm.com

I'll try Sony as well.

Where did you get that?

[Admiral]

Originally Posted by ManOfTheForest

Where did you get that?

I think someone posted on this forum. It was awhile back though.

[ManOfTheForest]

Originally Posted by Admiral

I think someone posted on this forum. It was awhile back though.

At least I can stop wondering now.

Hello.

This site and email address is no longer in operation.

Best regards,
Lion’s Den Support

[Admiral]

Originally Posted by ManOfTheForest

At least I can stop wondering now.

Hello.

This site and email address is no longer in operation.

Best regards,
Lion’s Den Support

[ManOfTheForest]

Originally Posted by Admiral

Not even alternative contact information.

[Ricardo109]

Originally Posted by ManOfTheForest

I’ve never been able to find contact details for Disney’s movie distribution branch.

I have a list of movies to ask about too. Even more questions now that these upgrades are happening.

Now could be an important time to ask about subtitles - edited they modify the movies in your store.

So if anyone has a contact option for Disney - please tell.

Found this 2 emails:

TWDS.Global.Communications@disney.com

help@disney.co.uk (is not UK only since the email is on the official Disney portuguese website - https://disney.pt/sobre-nos | i guess it works for most european countries)

[mttmax]

Originally Posted by ManOfTheForest

Subtitles and closed captions are something which I would not think about but something that many, many people would want and need.

It should be a standard on all English language movies.

Do they movies you have listed have subtitles and closed captions in some countries ?

I will send some emails today.

By "no reply" do you mean nothing at all or that there was an automated response but nothing else?

I think all the films have English subtitles or closed captions in the US.

and yes, there’s only an automated response saying they will reply in a later date.

[ManOfTheForest]

Originally Posted by Ricardo109

Found this 2 emails:

TWDS.Global.Communications@disney.com

help@disney.co.uk (is not UK only since the email is on the official Disney portuguese website - https://disney.pt/sobre-nos | i guess it works for most european countries)

Nice one. I will try them.

[ManOfTheForest]

Originally Posted by mttmax

I think all the films have English subtitles or closed captions in the US.

and yes, there’s only an automated response saying they will reply in a later date.

I sent some emails earlier for each of the movies. I didn't specify any country but said that English subtitles and closed captions should be standard worldwide.

If there is an iTunes Store in particular that you want to specify I can easily send more emails.

[Ricardo109]

Originally Posted by ManOfTheForest

Nice one. I will try them.

If it works tell me so i can try to ask about the lack of subtitles later

Thanks!

[ManOfTheForest]

Originally Posted by Ricardo109

If it works tell me so i can try to ask about the lack of subtitles later

Thanks!

I just emailed both asking for how to contact Disney's film distribution department.

[ManOfTheForest]

Need help from someone i the USA for this.

This is the only contact details I can find for MGM Studios.
- https://www.mgm.com/corporate/contact-us

DVD Customers

For any questions or complaints regarding MGM DVD releases, customers (in the U.S and Canada) may call the number below.
(888) 223-2369

This department includes blu-ray issues too so must include digital.

I need someone in the US to phone that number and ask for how foreign customers can get help.

In the event there is no way then I need that helpful Yank to report the James Bond bundle that has occurred in several iTunes Stiore like Ireland and Singapore

[ManOfTheForest]

Originally Posted by Ricardo109

If it works tell me so i can try to ask about the lack of subtitles later

Thanks!

This is the email I sent

Hello,

I need to contact the department responsible for the distribution of Disney movie on digital and blu-ray for Europe and Asia.

Can you please the contact details.

I hope to hear from you soon.

Regards

Only a short while later I got a response from help@disney.co.uk

Hi *****,

Thanks for getting in touch with us, and for your interest in becoming a Disney Partner.

At this time we are unable to provide a business opportunity for you, however we’ve logged your details and these will be kept on record for any future opportunities.

With best wishes,

*****
Disney Guest Services



The lady seems to thing I was looking for a distribution deal with Disney.

I replied to say I am a customer with questions and complaints.

[mttmax]

Originally Posted by ManOfTheForest

I sent some emails earlier for each of the movies. I didn't specify any country but said that English subtitles and closed captions should be standard worldwide.

If there is an iTunes Store in particular that you want to specify I can easily send more emails.

I guess it can start from the UK ones. Much appreciated!

[ManOfTheForest]

Originally Posted by mttmax

I guess it can start from the UK ones. Much appreciated!

I just realised I didn't get any automated replies. That is unusual.

EDIT: The emails were all in my draft folder. They never sent for some reason. Gone now though.

[ManOfTheForest]

OP updated with contact details for 101 Films, Miramax and Arrow Films

[ManOfTheForest]

Ender’s Game in the US Store is with Lionsgate and has 4K Dolby Vision & Atmos.

In Ireland and the U.K. it is with Entertainment One.

I emailed Entertainment One this morning to ask about the possibility 4K - they have the same extras so I figured there might be chance that they’d share 4K too.

I don’t know the situation in any other country so I couldn’t ask about that. I also asked if there was an email for their U.K. office as I could find no information online.

I got a response already but unfortunately it was considerably less than helpful :-

Goodmorning,

Your e-mail has been sent to WW Entertainment Benelux formerly known as Entertainment One Benelux.
Please try to contact Entertainment One UK.

Thank you.

Kind regards,

WWE Customer Care

For a few moments I thought it was a message from Universal customer support

I have emailed back to point out their misunderstanding.

[ManOfTheForest]

A response from Paramount regarding those titles with no Atmos from the OP

Hello,

Thank you for your inquiry. Dolby Atmos is actively being worked on for these titles in your territory and will be available as soon as possible. We appreciate your patience and understanding.
Best,
Support Group

It says “my territory” but my original emails asked about Atmos happening in other countries besides the US.

I assume the response means worldwide

[ManOfTheForest]

Originally Posted by Ricardo109

Found this 2 emails:

TWDS.Global.Communications@disney.com

help@disney.co.uk (is not UK only since the email is on the official Disney portuguese website - https://disney.pt/sobre-nos | i guess it works for most european countries)

It took a while but those two email addresses have me a US customer service agent who gave the contact details for Disney office in London.

I will ask them for deatils for a Spanish office.