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Go Back   Blu-ray Forum > Displays > OLED TVs


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Old 01-21-2020, 04:27 AM   #461
sapiendut sapiendut is offline
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They don’t make plasma tho.
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Old 01-21-2020, 04:32 AM   #462
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Quote:
Originally Posted by sapiendut View Post
They donít make plasma tho.
My mistake. I really can't remember what brand it was then.
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Old 01-21-2020, 04:23 PM   #463
MarcinL MarcinL is offline
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I got the LG C8 with 5 year geek squad warranty. expensive as heck but sure do hope that Burn-in occurs in year 4 or other problems. gladly will take another TV 4 years from now at no charge or slight price difference
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Old 01-22-2020, 12:34 AM   #464
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Quote:
Originally Posted by MarcinL View Post
I got the LG C8 with 5 year geek squad warranty. expensive as heck but sure do hope that Burn-in occurs in year 4 or other problems. gladly will take another TV 4 years from now at no charge or slight price difference
I would say the cost is worth the piece of mind. My friends LD C7 developed burn-in within a year. Unfortunately there is no extended warranty available to cover burn-in here.
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Old 01-25-2020, 07:35 PM   #465
shane01 shane01 is offline
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I noticed some faint vertical banding on my C8 in a low-lit scene of Wonder Woman and it's objectively a very minor flaw, almost imperceptible, but since I saw it, I can't stop looking for it! I rarely ever spot it, but now that I know it's there, I can't help it.

I'm kinda crushed. All this energy fearing burn-in and this one little vertical line only seen when looking at, like, 3% gray patterns is bumming me out.
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Old 01-25-2020, 07:57 PM   #466
oddbox83 oddbox83 is offline
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Look at it this way, it's less obvious than LCD technology's flaws.
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Old 01-25-2020, 08:32 PM   #467
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Quote:
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Look at it this way, it's less obvious than LCD technology's flaws.
Yes! In terms of TV issues, this one is probably preferable to other issues. The picture quality is still amazing. If I had an LED with global dimming, for example, the blooming would probably drive me nuts. No panel is perfect.
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Old 02-04-2020, 12:35 PM   #468
Phreakuency Phreakuency is online now
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Quote:
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Most OLED's run a pixel refresh after use in standby mode. These TV's are designed to be left in standby mode, do not switch them off at the outlet after using. The pixel refresh helps to remove image retention after use. It does not prevent image burn in.

A longer panel refresh can be done manually or the TV should automatically prompt after 2000 hours. It is not recommended to run a panel refresh more than once a year as it can affect the lifespan of the panel.

These features didn't help my 2016 LG OLED.

As a gamer and movie lover, I'm so torn for my next purchase.
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Old 02-04-2020, 07:22 PM   #469
GBMidge7 GBMidge7 is offline
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Hi, everyone... I bought my OLED B9 just over 2 months ago. I thought I noticed this initially but then convinced myself I was seeing things... until i started noting it in regular content... in particular dimmer contnet, but it's there all the time.

Has anyone ever seen this? There's no way this is burn-in. For starters i have had the tv for barely 2 months and I actually haven't used it a ton. And really the main reason why is that, if you notice, it is a uniform distribution of these dots/splotches. This wouldn't be considered typical "uniformity" issues would it?

Unfortunately I didn't have time to test it with other colors, but it definitely shows up in dimmer content and, in particular, on grey.

I too bought the 5 year Geek Squad protection. However when I called them, I was told that since I am still within the LG warranty period, it is an LG issue and I can't even use the Geek Squad plan. it's been frustrating to say the least.

I am not sure of BB regular return window but at this point wouldn't it be easier for me to exchange versus have LG try to fix it? If I DID return or if Geek Squad ended up doing something, does that "use up" my warranty and I have to get a new one, or what?

Sorry for all the questions... I'm just a bit annoyed after being on the phone multiple times already today. At this point LG requested I send photos of the issue to them but I am at work so I will have to send them later.

My screen in a dim room. Hopefully you can see the array of darker "dots".



Here is the same image but I just upped the contrast a tad... now they are obvious.



Here is an image with the dots pointed out.



Here is an image of the most clear dot, which is sort of lower left quadrant. All other dots are this visible, but this one is the most uniformly round.



And this is the same lower left quadrant with arrows, as if the dots aren't already clearly obvious.

Last edited by GBMidge7; 02-04-2020 at 07:27 PM.
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Old 02-04-2020, 07:32 PM   #470
sapiendut sapiendut is offline
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I don’t know where the dots come from but that’s not normal.
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Old 02-04-2020, 08:57 PM   #471
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Definitely send them the contrast enhanced picture, very clear. Can't imagine that's within normal operating specifications for LG.
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Old 02-04-2020, 09:44 PM   #472
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Quote:
Originally Posted by sapiendut View Post
I donít know where the dots come from but thatís not normal.
Quote:
Originally Posted by dobyblue View Post
Definitely send them the contrast enhanced picture, very clear. Can't imagine that's within normal operating specifications for LG.
Thanks I keep convincing myself it's not going to be visible enough in photos to show LG. It is VERY obvious in person, but I am trying to take these images in a dim room with a camera so it is difficult.

Any comment on the Geek Squad thing? Do you all think it is best I just go through LG or just try and return the damn thing. I don't recall their normal warranty period for returns on large items like this. I'm just really annoyed that I paid big money for the Geek Squad protection but, since I am under warranty for LG still, I can't actually use it.
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Old 02-04-2020, 09:48 PM   #473
sapiendut sapiendut is offline
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Geeksquad

Well, they are extended warranty service, so yeah, anything within the original warranty period can only be handled by the manufacturer.
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Old 02-04-2020, 09:57 PM   #474
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Quote:
Originally Posted by sapiendut View Post
Geeksquad

Well, they are extended warranty service, so yeah, anything within the original warranty period can only be handled by the manufacturer.
Thank you. Sounds so obvious when you put it like that, haha. Well I have a ticket open with LG and now I just need to send the photos.

Anyone have any sources for solid color screens I can put up to show it more uniformly? I used the xbox screen because it was grey and mostly uniform, but even the image of the xbox and the writing make some of it less obvious.

It is definitely noticeable in normal content... I was watching The Outsider last night and in multiple scenes I could tell it was there. However it is very hard to demonstrate in pictures with normal content, thus the grey screen I was using.
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Old 02-05-2020, 12:55 AM   #475
GBMidge7 GBMidge7 is offline
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I took a few more photos. This time i did an actual grey screen uniformity test... I understand some banding and lack of uniformity is expected but these set of dots is bizarre and I couldn't find anything else like it online.

I also took a few screenshots from The Outsider in scenes I recall seeing the dots in real viewing material, and you can absolutely see them. They are much less noticeable in bright material but they are visible nonetheless.


Here is a grey screen uniformity test I did. BIZARRE.



Real world material.




Real world material marked.




Real world material.




Real world material marked.
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Old 02-05-2020, 02:48 AM   #476
LordoftheRings LordoftheRings is offline
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You need a new TV...panel replacement.
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Old 02-05-2020, 09:12 AM   #477
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Just thought I would share this info here...I have been researching TVs for the past month which lead to my purchase of the LG OLED 65 C9 this past Friday. While doing this research, one of the concerns with the 65 C9 is burn in. I decided to call LG directly to see if they covered burn in. Ultimately this is what I was told by multiple reps in their standard customer service line and their extended warranty department.

Burn in is not covered by either their standard or extended warranties per the verbiage contained within. That said, multiple reps stated that LG has created a special OLED panel department for these claims. They will cover (1) replacement due to burn-in even after the original manufacturer's warranty has expired. This means if you receive a replacement TV due to burn-in on your original TV, the replacement TV does not have this coverage.

In speaking to multiple reps, one mentioned this coverage is good for 4-5 years and another rep stated it is good for the life of the TV. I asked the reps if I could get them to e-mail any sort of document stating this coverage exists since it is not stated anywhere in warranty documentation. I told them I was concerned that while this may be their policy now, if my TV gets burn in 5 years that their policy might have changed and that I would not have any recourse. They didn't have anything they could send me but they repeatedly assured me this is their policy. They did say we will have to jump through hoops to get this coverage so be sure to save your original receipt, take pictures, etc.

This is definitely YMMV but thought I would share. Also I'm located in the US, so can't speak to if this is the current "policy" outside the US.
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Old 02-07-2020, 07:18 PM   #478
dobyblue dobyblue is offline
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Definitely a panel replacement from LG, that's a faulty panel for sure. That greyscale test shows it beautifully.
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Old 02-11-2020, 04:59 PM   #479
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Quote:
Originally Posted by LordoftheRings View Post
You need a new TV...panel replacement.

Quote:
Originally Posted by dobyblue View Post
Definitely a panel replacement from LG, that's a faulty panel for sure. That greyscale test shows it beautifully.
Thanks, everyone. I contacted LG by phone the other day. I was given a link to submit photos where they said their OLED specialists will look at it. And yes, they do seem to have a special dedicated service for their OLED issues. HOWEVER.... I sent those photos to the link provided over a week ago and I have heard nothing. Luckily they gave me a case number so I went ahead and emailed them with the case number and a photo of the grey screen test. I explained the TV is barely 2 months old and the appearance of the screen is not acceptable, while also voicing my displeasure about not hearing anything back to this point. Hopefully I get the ball rolling on a resolution here this week.
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