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Old 08-21-2022, 06:50 PM   #41
slimjean slimjean is offline
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Quote:
Originally Posted by dressedtokill View Post
The Red and Yellow never included booklets as they were simply a repackaging of previously released as standalone releases.
Cool. I didn't miss the party...yet.
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Old 08-29-2022, 04:11 PM   #42
andantelise andantelise is offline
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I tried contacting Arrow twice now, and they have no idea what the hell I'm talking about (re: SMILE BEFORE DEATH).
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Old 08-29-2022, 05:49 PM   #43
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My Deep Discount order from way the hell back shipped today. I’m assuming that with the delay, they have the later corrected copies.
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Old 08-30-2022, 12:12 AM   #44
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Quote:
Originally Posted by sb5 View Post
My Deep Discount order from way the hell back shipped today. Iím assuming that with the delay, they have the later corrected copies.
I havenít gotten a ship notice yet but thereís a pending charge on my statement so itís only a matter of time.
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Old 09-01-2022, 05:09 AM   #45
slimjean slimjean is offline
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I wonder if Walmart will have the corrected copies and the limited edition?

It isn't clear, but lately I love how they have been packing product!
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Old 09-02-2022, 01:58 AM   #46
Katatonia Katatonia is online now
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Quote:
Originally Posted by sb5 View Post
My Deep Discount order from way the hell back shipped today. I’m assuming that with the delay, they have the later corrected copies.
Mine arrived from DD earlier today. It does NOT have the corrected disc with the Subtitles on the Interview, so it looks like I'll have to contact Arrow about it.

Edit: I did a live chat on the Arrow US website, and they created a ticket for me with customer support to obtain a corrected disc.

I would have thought the Release Date delay meant the retail copies had the corrected disc, but that apparently is not the case.

Last edited by Katatonia; 09-02-2022 at 02:23 AM.
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Old 09-02-2022, 02:59 AM   #47
sb5 sb5 is online now
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Quote:
Originally Posted by Katatonia View Post
Mine arrived from DD earlier today. It does NOT have the corrected disc with the Subtitles on the Interview, so it looks like I'll have to contact Arrow about it.

Edit: I did a live chat on the Arrow US website, and they created a ticket for me with customer support to obtain a corrected disc.

I would have thought the Release Date delay meant the retail copies had the corrected disc, but that apparently is not the case.
Yup, my DD order is also the uncorrected disc.

Stinks to have to wait over a month for the delay to fix the issue only to get a bad copy. Off to Arrow Support I go…

Last edited by sb5; 09-02-2022 at 03:52 AM.
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Old 09-04-2022, 05:34 AM   #48
jrcasey1960 jrcasey1960 is offline
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Got mine and it's also not corrected. I don't believe there are corrected ones. I contacted Arrow and got the blow off as well. They certainly aren't the company they used to be!
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Old 09-04-2022, 06:21 AM   #49
slimjean slimjean is offline
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I ordered direct, so I will report back if I have corrected disc. If not then I will contact them. Maybe ordering direct will have more clout. At least I can help get an answer.
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Old 09-04-2022, 06:35 AM   #50
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Got mine and it's also not corrected. I don't believe there are corrected ones. I contacted Arrow and got the blow off as well. They certainly aren't the company they used to be!
Where did you order from?
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Old 09-04-2022, 10:08 AM   #51
WesReviews WesReviews is offline
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Just got mine in from DD. What exactly is the issue that it warrants a replacement for? What do I need to be on the look out for?
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Old 09-04-2022, 11:46 AM   #52
MifuneFan MifuneFan is online now
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Quote:
Originally Posted by WesReviews View Post
Just got mine in from DD. What exactly is the issue that it warrants a replacement for? What do I need to be on the look out for?
No English subs for the 23-min interview with Stefano Amadio included with Smiles Before Death.
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Old 09-04-2022, 10:26 PM   #53
jrcasey1960 jrcasey1960 is offline
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Quote:
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Where did you order from?
Amazon
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Old 09-08-2022, 01:13 AM   #54
sb5 sb5 is online now
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Has anyone who’s contacted Arrow received any word about how to get a replacement?
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Old 09-08-2022, 01:47 AM   #55
Katatonia Katatonia is online now
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Quote:
Originally Posted by sb5 View Post
Has anyone whoís contacted Arrow received any word about how to get a replacement?
Yeah, they require proof of purchase plus a photo of the disc, etc... they don't make it easy.

I'm wondering if there even is an actual corrected disc replacement for it yet. They're acting like they're just replacing a defective manufactured disc by the way they're wording it... wonder if the replacement will even be fixed by the time I receive it.
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Old 09-08-2022, 04:29 PM   #56
bruce holecheck bruce holecheck is offline
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I asked if a replacement was in the works on their "Giallo Sale" FB post yesterday and was told to send them a PM. I did, and their response was to suggest I join their mailing list to keep up to date with the latest releases...
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Old 09-08-2022, 04:33 PM   #57
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This release really sounds like a clusterf***. I want it, but I guess I'll wait for the issues to get straightened out. Hopefully it's still available by the time the 50% sales start.
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Old 09-08-2022, 04:40 PM   #58
By_His_Strypes By_His_Strypes is offline
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I finished watching my set the other day, and I liked all 3 movies. The only thing is that I thought the delay was to fix a missing subtitle on the interview. It is still missing on mine, so I assume they didn't recall the old stock and just shipped them out anyways.
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Old 09-08-2022, 05:16 PM   #59
jrcasey1960 jrcasey1960 is offline
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The message their support page sent me stated that they weren't aware of any replacement issue, which contrasts with what others have been told. Like I said before, feels like a blowoff from a company that used to care.
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Old 09-08-2022, 05:36 PM   #60
Katatonia Katatonia is online now
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Quote:
Originally Posted by jrcasey1960 View Post
The message their support page sent me stated that they weren't aware of any replacement issue, which contrasts with what others have been told. Like I said before, feels like a blowoff from a company that used to care.
It doesn't really surprise me. Their quality control has really nosedived lately, and customer support is not surprisingly much the same as Zavvi ó runaround responses most of the time.
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