Giallo Essentials Volume 3 (Black Edition) - July 26, 2022

[slimjean]

Originally Posted by dressedtokill

The Red and Yellow never included booklets as they were simply a repackaging of previously released as standalone releases.

Cool. I didn't miss the party...yet.

[andantelise]

I tried contacting Arrow twice now, and they have no idea what the hell I'm talking about (re: SMILE BEFORE DEATH).

[sb5]

My Deep Discount order from way the hell back shipped today. I’m assuming that with the delay, they have the later corrected copies.

[jshaide]

Originally Posted by sb5

My Deep Discount order from way the hell back shipped today. I’m assuming that with the delay, they have the later corrected copies.

I haven’t gotten a ship notice yet but there’s a pending charge on my statement so it’s only a matter of time.

[slimjean]

I wonder if Walmart will have the corrected copies and the limited edition?

It isn't clear, but lately I love how they have been packing product!

[Katatonia]

Originally Posted by sb5

My Deep Discount order from way the hell back shipped today. I’m assuming that with the delay, they have the later corrected copies.

Mine arrived from DD earlier today. It does NOT have the corrected disc with the Subtitles on the Interview, so it looks like I'll have to contact Arrow about it.

Edit: I did a live chat on the Arrow US website, and they created a ticket for me with customer support to obtain a corrected disc.

I would have thought the Release Date delay meant the retail copies had the corrected disc, but that apparently is not the case.

[sb5]

Originally Posted by Katatonia

Mine arrived from DD earlier today. It does NOT have the corrected disc with the Subtitles on the Interview, so it looks like I'll have to contact Arrow about it.

Edit: I did a live chat on the Arrow US website, and they created a ticket for me with customer support to obtain a corrected disc.

I would have thought the Release Date delay meant the retail copies had the corrected disc, but that apparently is not the case.

Yup, my DD order is also the uncorrected disc.

Stinks to have to wait over a month for the delay to fix the issue only to get a bad copy. Off to Arrow Support I go…

[jrcasey1960]

Got mine and it's also not corrected. I don't believe there are corrected ones. I contacted Arrow and got the blow off as well. They certainly aren't the company they used to be!

[slimjean]

I ordered direct, so I will report back if I have corrected disc. If not then I will contact them. Maybe ordering direct will have more clout. At least I can help get an answer.

[sb5]

Originally Posted by jrcasey1960

Got mine and it's also not corrected. I don't believe there are corrected ones. I contacted Arrow and got the blow off as well. They certainly aren't the company they used to be!

Where did you order from?

[WesReviews]

Just got mine in from DD. What exactly is the issue that it warrants a replacement for? What do I need to be on the look out for?

[MifuneFan]

Originally Posted by WesReviews

Just got mine in from DD. What exactly is the issue that it warrants a replacement for? What do I need to be on the look out for?

No English subs for the 23-min interview with Stefano Amadio included with Smiles Before Death.

[jrcasey1960]

Originally Posted by sb5

Where did you order from?

Amazon

[sb5]

Has anyone who’s contacted Arrow received any word about how to get a replacement?

[Katatonia]

Originally Posted by sb5

Has anyone who’s contacted Arrow received any word about how to get a replacement?

Yeah, they require proof of purchase plus a photo of the disc, etc... they don't make it easy.

I'm wondering if there even is an actual corrected disc replacement for it yet. They're acting like they're just replacing a defective manufactured disc by the way they're wording it... wonder if the replacement will even be fixed by the time I receive it.

[bruce holecheck]

I asked if a replacement was in the works on their "Giallo Sale" FB post yesterday and was told to send them a PM. I did, and their response was to suggest I join their mailing list to keep up to date with the latest releases...

[cakefactory]

This release really sounds like a clusterf***. I want it, but I guess I'll wait for the issues to get straightened out. Hopefully it's still available by the time the 50% sales start.

[By_His_Strypes]

I finished watching my set the other day, and I liked all 3 movies. The only thing is that I thought the delay was to fix a missing subtitle on the interview. It is still missing on mine, so I assume they didn't recall the old stock and just shipped them out anyways.

[jrcasey1960]

The message their support page sent me stated that they weren't aware of any replacement issue, which contrasts with what others have been told. Like I said before, feels like a blowoff from a company that used to care.

[Katatonia]

Originally Posted by jrcasey1960

The message their support page sent me stated that they weren't aware of any replacement issue, which contrasts with what others have been told. Like I said before, feels like a blowoff from a company that used to care.

It doesn't really surprise me. Their quality control has really nosedived lately, and customer support is not surprisingly much the same as Zavvi — runaround responses most of the time.