Giallo Essentials Volume 3 (Black Edition) - July 26, 2022

[CrockettandTubbs]

Got my copy from Amazon today, subs present and correct on the SBD disc

[cakefactory]

Originally Posted by CrockettandTubbs

Got my copy from Amazon today, subs present and correct on the SBD disc

I got my copy from Amazon yesterday, NO subs on the interview on the SBD disc. Ugh.

[kosvines]

Originally Posted by cakefactory

I got my copy from Amazon yesterday, NO subs on the interview on the SBD disc. Ugh.

Could it be player dependent? Mine has the subs on the interview, and I pre-ordered mine.

[russweiss1]

Originally Posted by kosvines

Could it be player dependent? Mine has the subs on the interview, and I pre-ordered mine.

It is strange. I ordered mine from Amazon back in August and it was delivered in early September. My copy had the subtitles. Not sure why later copies wouldn't.

[cakefactory]

Originally Posted by kosvines

Could it be player dependent? Mine has the subs on the interview, and I pre-ordered mine.

I doubt it? How do they work on the corrected disc? Are they "burned in," or are they able to be turned off? My disc just doesn't seem to have a sub track at all (nothing happens with pressing the subtitle button on that feature; works on every other disc I've ever used with subtitles available) and there's certainly nothing burned in.

[MifuneFan]

I'm sure there are plenty of packages out there with the uncorrected disc included. Amazon, and other retailers more than likely has a mix of both corrected and uncorrected. I think ordering direct from Arrow is still likely the safest bet to getting a correct disc.

[Mahadeva]

I received my copy from Rarewaves a couple of days ago and the subs were there.

[Katatonia]

Originally Posted by kosvines

Could it be player dependent? Mine has the subs on the interview, and I pre-ordered mine.

No, the defective disc just doesn't have any Subtitle encode for the Interview on the disc at all. I tried it in 4 players, and scanning the disc with BDInfo also confirmed there was no Subtitle on the Interview.

The corrected disc has a later authoring date and a different Disc ID.

[goodstuff]

Not sure how they got these so early, but I got my copy from Grindhouse Video back in early July and it of course does not have the subtitles. Not sure if I'm gonna jump through the hoops to get a replacement for it.

[sb5]

Originally Posted by goodstuff

Not sure how they got these so early, but I got my copy from Grindhouse Video back in early July and it of course does not have the subtitles. Not sure if I'm gonna jump through the hoops to get a replacement for it.

Same. I keep waiting for some easy way to request a replacement/some public acknowledgement of the problem. Based on what I’m reading, I’m not really interested in jumping through the hoops of contacting Arrow CSRs by website/email and trying to convince them of a problem that most of them aren’t aware of existing, and I don’t have Facebook/other social media accounts to contact them that way.

[Rayjg]

Packaging is goofy on this one. A very flimsy slip over a hard box. A recipe for disaster when ordering from Amazon.

[Hammerlover]

Originally Posted by Rayjg

Packaging is goofy on this one. A very flimsy slip over a hard box. A recipe for disaster when ordering from Amazon.

Ordered mine from Diabolik DVD and it arrived in pristine condition.

[strumdogg]

Contacted Arrow via their website early Tuesday morning, got the replacement disc (from MVD) this evening.




I thought folks said using the website contact was hard.


It's properly sealed too (not shrinkwrapped) with a label on the back. I'm guessing they have them ready for customers who recognize the subtitle error, after proof of purchase.

[cakefactory]

That reminds me, I forgot to do that. I just tried contacting them through their website. I don't see it as straightforward, unless you bought it from them. I chose "I have an issue with the quality of the product" and then said what the problem was and that I'd gotten it from Amazon, I guess we'll see what happens after that.

[strumdogg]

Originally Posted by cakefactory

That reminds me, I forgot to do that. I just tried contacting them through their website. I don't see it as straightforward, unless you bought it from them. I chose "I have an issue with the quality of the product" and then said what the problem was and that I'd gotten it from Amazon, I guess we'll see what happens after that.

I got mine from Target (B2G1).

I don't think it matters which category you choose.

[cakefactory]

Here’s the response:

Thank you for getting in touch about Giallo Essentials: Black Edition.

Please accept my sincere apologies for the inconvenience this has caused you.

I am sorry, however the Giallo Essentials: Black Edition is not part of the confirmed defected products.

If there is anything else we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
Samkelisiwe
Arrow Films Customer Service Team

What the heck do I do now? Try again and hope someone else reads it?

[strumdogg]

Originally Posted by cakefactory

Here’s the response:

Thank you for getting in touch about Giallo Essentials: Black Edition.

Please accept my sincere apologies for the inconvenience this has caused you.

I am sorry, however the Giallo Essentials: Black Edition is not part of the confirmed defected products.

If there is anything else we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,
Samkelisiwe
Arrow Films Customer Service Team

What the heck do I do now? Try again a d hope someone else reads it?

You could try replying back, and politely disagree. There are probably social media posts directly from Arrow to confirm the "defected" product, and heck, you can even send them my pic above and say "a friend" got the replacement disc.

[cakefactory]

Originally Posted by strumdogg

You could try replying back, and politely disagree. There are probably social media posts directly from Arrow to confirm the "defected" product, and heck, you can even send them my pic above and say "a friend" got the replacement disc.

Good idea, I'll try that. Thanks!

EDIT: Dang, after looking through their twitter I don't see a single post from them about this issue. I guess I could look at their facebook, but that sounds like a probable dead end. I'll send your picture maybe!

[cakefactory]

After getting funneled to another rep, they acknowledged that there was an issue, and after a third, they asked for the sku and proof of purchase, so guess I'll finally get it! Oof. They must have this in some secret off-the-books list of product replacement plans.

[cakefactory]

Jesus Christ. After uploading all the crap that one person asked for, I sent an Amazon invoice, to which I got THIS response.

Sent by: Arrow Films US, 19 December 2022, 06:28

Hello,

Thank you for getting in touch.

I am truly sorry for the inconvenience around this.

Due to this being a separate provider with no business relation to us

Amazon need to be contacted directly has this is Arrow Films, I'm truly sorry about this.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Promise

Arrow Films Customer Service Team

Insane. Amazon's not going to do anything about this, this is completely an Arrow problem. What do I do here? Do I have to make a Twitter account and spam them in a place where they get publicly shamed into doing something, or what?