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Old 07-09-2019, 02:08 AM   #1
Kage Kage is offline
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Default Vudu App on Apple TV 4K canít play Disney 4K Movies

Is anyone getting this message when playing 4K Disney movies on the Apple TV 4K, “Content unavailable (-11819). We don’t have a version of this content on Apple TV. Please contact Vudu Customer Care”. This issue happens when skipping to random spots in Disney 4K movies. This issue does not happen with the Movies Anywhere App. Is this a sign that Disney will be dropping playback on their 4K movies on Apple TV 4K’s Vudu App? Also my Apple TV 4K is using tvOS 13 Beta.

Last edited by Kage; 07-09-2019 at 02:16 AM.
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Old 07-10-2019, 05:13 AM   #2
lotrswhouse1886 lotrswhouse1886 is offline
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I too am running the OS 13 Beta and had a similar issue this weekend while watching Captain America Civil War. When I exited out of the movie, and went back into it, it resumed play roughly where I skipped to in 4K DV. I suspect it’s due to issues between the current version of the Vudu App and the OS 13 Beta because I didn’t have this issue until I put the OS 13 Beta on there. It’ll likely get ironed out within the next few months. Probably wouldn’t hurt to notify Vudu so if they’re not working on a fix they can.
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Old 07-10-2019, 12:18 PM   #3
cmcclure16 cmcclure16 is online now
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I’m on tvOS 13 beta and I watched Dumbo in 4K on Monday night with no problems.
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Old 07-10-2019, 01:17 PM   #4
Kage Kage is offline
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Quote:
Originally Posted by cmcclure16 View Post
Iím on tvOS 13 beta and I watched Dumbo in 4K on Monday night with no problems.
Did you try skipping to random scenes in the movie? This issue occurs when skipping to random scenes.
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Old 07-10-2019, 02:36 PM   #5
avs commenter avs commenter is offline
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Sucks that Vudu is only way to see Disney in 4K DV
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Old 07-10-2019, 03:16 PM   #6
mlabonte21 mlabonte21 is online now
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Quote:
Originally Posted by avs commenter View Post
Sucks that Vudu is only way to see Disney in 4K DV
Does it not work in the Movies Anywhere app?
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Old 07-10-2019, 06:08 PM   #7
avs commenter avs commenter is offline
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Quote:
Originally Posted by mlabonte21 View Post
Does it not work in the Movies Anywhere app?
You get HDR10 not DolBEE VIZN
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Old 08-07-2019, 04:10 PM   #8
shelfcompact shelfcompact is offline
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Quote:
Originally Posted by avs commenter View Post
You get HDR10 not DolBEE VIZN
Most Disney movies donít even use DV right?
That being said, MA does play both DV and standard HDR10.

https://help.moviesanywhere.com/hc/e...ort-4K-or-HDR-
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