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Old 08-23-2017, 11:15 AM   #41
thisgenius thisgenius is offline
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The worst experience I've had with the Customs, this is how my package had reached me:



I've had packages with their tape broken and then sellotaped back, but this had the package opened and destroyed, the bubble-wrap unwrapped, the slipcase unsealed, the booklet etc removed from the slipcase and put separately, the steelbook unsealed and then everything put back in the box haphazardly. The box was then held together by a rope, which was sealed with a Customs wax seal.
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Old 08-23-2017, 11:48 AM   #42
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^Darn. I've had the package loosely tied back with rope experience but never was the shrinkwrap opened. Are you sure you didn't order something that could be taken as porn or subversive cinema?
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Old 08-23-2017, 12:03 PM   #43
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Quote:
Originally Posted by ravenus View Post
^Darn. I've had the package loosely tied back with rope experience but never was the shrinkwrap opened. Are you sure you didn't order something that could be taken as porn or subversive cinema?
Haha this was exactly what went through my mind! "What did they think this was, porn?!?" Nah, it was a Straight Outta Compton steel.
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Old 08-28-2017, 09:25 AM   #44
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Quote:
Originally Posted by rajivnedungadi View Post
[Show spoiler]When I called DHL in the yesterday morning to check the customs amount and asked them when they would deliver, they said "whenever you can keep the cash ready". I asked them if they could deliver in the evening, he said, "we ca deliver it today, but you have the cash ready right?". I said yes and then they confirmed delivery.

Few minutes before they delivered, the delivery guy called and said he is going to deliver the package and he again asked "is the cash ready"?. I was so pissed off with that I told him that they have been asking me about this since morning and asked him to come.

DHL also has this thing where they ask people to upload KYC documents and only after that the shipment is delivered.

I did have a chat with the amazon customer service. My intension was to complain about DHL and their attitude and about the above part. The rep there understood my concern and she asked me to send the receipt from DHL, I did the same. Within the next few minutes, she refunded the whole amount that I paid DHL.

So finally I will get the 1586 INR credited back.
I contacted customer service for the refund of custom fee, after putting me on hold and checking my order details he said as there was no custom duty was charged in order in advance (as AMZ US used to do), If I am charged for any kind of charges/duty/import fee etc. in my country that I have to bear and have to pay that on delivery.

In other words, they may not issue the refund in future as they are upgrading the policies.
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Old 08-28-2017, 09:45 AM   #45
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Quote:
Originally Posted by prepress View Post
I contacted customer service for the refund of custom fee, after putting me on hold and checking my order details he said as there was no custom duty was charged in order in advance (as AMZ US used to do), If I am charged for any kind of charges/duty/import fee etc. in my country that I have to bear and have to pay that on delivery.

In other words, they may not issue the refund in future as they are upgrading the policies.
Wow. Even with that import fee deposit thingy, Amz US is a bit of a pain to deal with when it comes to having the deposit refunded.

BTW, did they ask for a copy of the duty receipt from DHL? After all, you had opted for standard shipping and they're supposed to ship the stuff via Air mail. It's a different thing when Customs intercept an airmail package and charge duty upon it... we can't do much about it other than paying the amount asked, but in this case, Amz themselves shipped via a trackable means(which in all probability, will fall into Customs' hands).

Last edited by kaykaysud; 08-29-2017 at 05:29 AM.
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Old 08-29-2017, 03:30 AM   #46
rajivnedungadi rajivnedungadi is offline
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Quote:
Originally Posted by prepress View Post
I contacted customer service for the refund of custom fee, after putting me on hold and checking my order details he said as there was no custom duty was charged in order in advance (as AMZ US used to do), If I am charged for any kind of charges/duty/import fee etc. in my country that I have to bear and have to pay that on delivery.

In other words, they may not issue the refund in future as they are upgrading the policies.
You should have tried getting hold of another rep.
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Old 08-29-2017, 10:45 AM   #47
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Quote:
Originally Posted by kaykaysud View Post
Wow. Even with that import fee deposit thingy, Amz US is a bit of a pain to deal with when it comes to having the deposit refunded.

BTW, did they ask for a copy of the duty receipt from DHL? After all, you had opted for standard shipping and they're supposed to ship the stuff via Air mail. It's a different thing when Customs intercept an airmail package and charge duty upon it... we can't do much about it other than paying the amount asked, but in this case, Amz themselves shipped via a trackable means(which in all probability, will fall into Customs' hands).
Yes, I had sent the duty receipt on requested email, and after looking that, she said "we don't know about any "Inbound Charges Invoice" which was written on DHL invoice. (SHE was UK CS) She apologized and said they can't issue the refund as there are no such charges like Inbound and I have to contact/ask DHL for the charges I have paid.
She took lot of time in reading my previous discussions on Chats, which I did after getting call from DHL to pay Duty charges. I explained many things but she was not ready to understand/listen and was very annoying, dealing with her is like pain in my **s neck.
Finally, I gave up and End the chat.

Quote:
Originally Posted by rajivnedungadi View Post
You should have tried getting hold of another rep.
Yes, after that I tried again and this time executive was Indian
He asked me the amount I paid (it was good sign for me and I smiled... may be I am going to get my refund). Then he requested for the Invoice which I did and I was expecting it would be quick refund but there was more pain in my destiny. After reviewing the Invoice he said as the paid amount (2462) is more than the shipping cost he can't process the refund. The only one thing he can do is to refund the shipping cost of order which was GBP 8.05 (665/- INR for 3 Discs). It was very disappointing and made me to think how much these THREE discs cost me in total
After that he copy/paste some import info (I have to pay the import fee/duty in my country as they didn't charge that with order blah blah blah)

In both chat I had spent around 1 and a half hour (they both CS kept me in long holds) and I thought this is not worth, and again I ended the chat.
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Old 09-01-2017, 05:11 PM   #48
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Okay, DHL guy turns up with a charge invoice of 1116 (for an order worth 1327, yeah right). Told him to take back the item. I have made a big complaint e-mail to Amz UK from their site, telling them that if they don't refund the whole amount I will not accept the item and furthermore cancel all my pre-orders till they give an assurance that they will not ship through DHL. Also said that multiple Indian people are having same issue with DHL and they should not send via DHL.
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Old 09-01-2017, 09:31 PM   #49
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Quote:
Originally Posted by ravenus View Post
Okay, DHL guy turns up with a charge invoice of 1116 (for an order worth 1327, yeah right). Told him to take back the item. I have made a big complaint e-mail to Amz UK from their site, telling them that if they don't refund the whole amount I will not accept the item and furthermore cancel all my pre-orders till they give an assurance that they will not ship through DHL. Also said that multiple Indian people are having same issue with DHL and they should not send via DHL.
This is the same scenario as mine. I am sure the DHL handling charge is Rs.500/- + 18% GST which is Rs.90/-.

Amazon UK says that the carrier is chosen automatically and they cannot choose as per our request.

I placed another order after getting assurance from the CS that if its shipped by any other carrier other than Royal mail, I will cancel the order and get a refund for which they agreed.
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Old 09-01-2017, 09:34 PM   #50
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Quote:
Originally Posted by ravenus View Post
The most I had to pay once is 1100 for a shipment totalling 1800 (that was an Amz UK purchase sent by Royal Mail, go figure). You can be sure I wasn't happy about it. I've paid higher amounts but for higher package values, like the first and last occasion I ordered 4 BD's from a B&N Criterion sale, percentage-wise it worked out to ~45%.

But in recent years I have restricted direct India imports to Amz UK or Arrow, and I haven't had to pay any duty in the longest while, touchwood.
You had to pay customs when they shipped through Royal mail? Until now I never had to pay customs duty when they shipped the item through Royal mail, the post man just dropped it at my place.

Where are you located?
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Old 09-02-2017, 06:38 AM   #51
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I also never got charged for Customs if the parcel is sent through Royal Mail. This is standard mail service (non-traceable) and our India-Post handle these packages for delivery, local post-office postman never asked for any charges and delivered/handle it like ordinary parcel. Sometimes he throw the packages in lawn/balcony.

But these DHL guys seems moron... I doubt something wrong is going in there. Don't know if they get custom clearance (sometimes) without any charges and they make an invoice themselves to charge us, just to make quick bucks. On my DHL Invoice custom Duty was only 311/- but they added multiple "Reimbursement charges" 970/- + Bonded Storage 500/- Handling Fee 500/- + GST 18%
All made 2462/- in total
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Old 09-02-2017, 04:41 PM   #52
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I had placed another order on 30th August and after waiting for 4 days AMZ UK finally dispatched my package today by Royal Mail. I hope it will be without duty as usual (Fingers Crossed)

Order.JPG
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Old 09-04-2017, 06:44 AM   #53
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Quote:
Originally Posted by ravenus View Post
Okay, DHL guy turns up with a charge invoice of 1116 (for an order worth 1327, yeah right). Told him to take back the item. I have made a big complaint e-mail to Amz UK from their site, telling them that if they don't refund the whole amount I will not accept the item and furthermore cancel all my pre-orders till they give an assurance that they will not ship through DHL. Also said that multiple Indian people are having same issue with DHL and they should not send via DHL.
So Amz UK has issued me a refund for the item. But damn it, this is a lousy trade-off - order an item, wait with crossed fingers till it ships to learn who the carrier is, cancel if it is DHL. There is also a possibility that Amz may blacklist us as customers who are cancelling multiple orders.

Anyway, I have also said that this is a problem faced by multiple customers after their recent shift to courier based delivery. I can understand their POV, using a courier gives them tracking facility which is great if you have customers complaining about lost items, like Srinivas was talking about some time ago. I am willing to accept the duty charges as well, if push comes to shove, but definitely not accepting this 500+18% taxes handling charges bullcrap. They should charge it from the sender, not the recipient
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Old 09-04-2017, 07:26 AM   #54
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Completely agree, If you see the invoice, Custom duty is almost negligible but the additional charges, Bound Storage 500 + Handling Charges 500+ Taxes make that a good amount.
Why we should pay storage and handling charges which already included in shipping cost and already paid while placing order? It's not only DHL, I think similar things would be with UPS too (I am not sure if they are greedy like DHL).

That's great AMZ UK issued the refund for the item to you, I am sure it would be under GBP 10-15 (which was bearable for them to issue the refund).
In my case ordered items were four and the price paid was more than GBP 30, which they were hesitating to issue the complete refund and denied BUT offered me the refund of shipping cost I paid (GBP 8), which I denied
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Old 09-04-2017, 08:27 AM   #55
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Quote:
Originally Posted by prepress View Post
Completely agree, If you see the invoice, Custom duty is almost negligible but the additional charges, Bound Storage 500 + Handling Charges 500+ Taxes make that a good amount.
Bound storage? I didn't see that in my invoice. What does that even mean, it sounds like what in kidnapping parlance is called ransom . I would think DHL runs some in-house competition where employees are rewarded for making up arbitrary phrases under which they can slap on additional fees, the brigands.
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Old 09-04-2017, 10:28 AM   #56
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Yes, it looks like this.
In my invoice there were multiple Reimbursement Charges with Bound and Handling Fee, that's why I had a doubt that DHL makes fake invoice to charge Custom Fee from us... and spread the hype about Custom Charges, even it was not charged/skipped from customs/missed in reality.
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Old 09-04-2017, 07:26 PM   #57
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Quote:
Originally Posted by prepress View Post
[Show spoiler]Yes, I had sent the duty receipt on requested email, and after looking that, she said "we don't know about any "Inbound Charges Invoice" which was written on DHL invoice. (SHE was UK CS) She apologized and said they can't issue the refund as there are no such charges like Inbound and I have to contact/ask DHL for the charges I have paid.
She took lot of time in reading my previous discussions on Chats, which I did after getting call from DHL to pay Duty charges. I explained many things but she was not ready to understand/listen and was very annoying, dealing with her is like pain in my **s neck.
Finally, I gave up and End the chat.



Yes, after that I tried again and this time executive was Indian
He asked me the amount I paid (it was good sign for me and I smiled... may be I am going to get my refund). Then he requested for the Invoice which I did and I was expecting it would be quick refund but there was more pain in my destiny. After reviewing the Invoice he said as the paid amount (2462) is more than the shipping cost he can't process the refund. The only one thing he can do is to refund the shipping cost of order which was GBP 8.05 (665/- INR for 3 Discs). It was very disappointing and made me to think how much these THREE discs cost me in total
After that he copy/paste some import info (I have to pay the import fee/duty in my country as they didn't charge that with order blah blah blah)

In both chat I had spent around 1 and a half hour (they both CS kept me in long holds) and I thought this is not worth, and again I ended the chat.
Brother ,you're damn right.

Not sure if Mods/Admin blocks me for using foul language but ****ing annoying DHL Express and worst CSEs at Hyderabad Amazon CS support gave me nightmare.

In the order of events if I need to explain here it goes.

1. Contacted the chat support about possible extortion by DHL Express as soon as Amz sent shipping notification that DHL Express was the carrier for both of my orders .

2. After 4-5 days I contacted again ,without any resolution one of those CS idiots issued me shipping refund (despite me refusing and only requesting the resolution) for the delay in delivery meanwhile giving me false assurance that 'I have asked the DHL Express to have this delivered to you without extra money' but nothing moved!

3. Another 4-5 days wasted and yet the orders were lying at DHL warehouse however what shocked me was AMz order status for one of the two read as 'deliverable' that is when I contacted the chat support and two of the worst scums (Simran Kaur and Vishal deep based out of Hyderabad support center I ever come across; you can find them on linkedin) played around with me for two hours refusing to help in any way ;chat snapshot below ,couldn't able to record the entire two hours time waster conversation but mind you Simran Kaur and Vishal Deep are the worst CSE I ever met in my 6 years of Amazon-UK.

[Show spoiler]







4. Next day CS named Monika (again from HYD but day shift) was kind enough to issue the replacement using Global Priority despite me asking standard delivery and but she said she tagged the replacement with annotation 'Not to send through DHL Express' ;she also told me that DHL at bangalore are saying they can not return the item as they are damaged but I told Monika that DHL Express is clearly scamming the way out as return would bear them cost however she was not keen on asking DHL Express to return the item

5.Today another nightmare was awaiting as I learnt that even the replacement was shipped through DHL Express again. Now this CSE called Mark who was based out of Cork, Ireland resolved the entire issue in just 25 minutes and also asked DHL Express to return the original item. He cancelled the replacement orders (even the shipped one he requested stop and return with DHL ) and issued the new replacement with standard delivery. I made him realize carrier like UPS and FedEx never seeks import fee from consignee but only DHL does. He was a good listener and he said he conveyed the message to appropriate team.

[Show spoiler]


6.I conveyed the messages once again through email and will forward this to customer support operation leads at both UK and Hyderabad; I have found them on Linkedin.

[Show spoiler]




My request to all of you do not fall prey to this import fee scam by DHL Express. Also I'd urge you to refuse the delivery unless the item is OOP.This is the only way forward to let Amazon-UK know so that they will stop using DHL Express service.


P.S. In no way I do not pride in myself for posting those snapshot or what I did but they are meant as knowledge base and I hope the information was useful.

Last edited by DefLeppard; 10-24-2017 at 08:01 PM.
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Old 09-04-2017, 07:54 PM   #58
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I have been ordering from Amazon UK since last October, initially it worked smooth but not very good since the last 3 months. Here are some details..


Order placed between October 2016 to March 2017. All items were shipped through Royal mail and it reached me without issues and No Customs


Alfred Hitchcock - The Masterpiece Collection [Blu-ray] [1942] [Region Free]
The Steven Seagal Collection [Blu-ray] [2012] [Region Free]
The Godfather Coppola Restoration [Blu-ray] [1972] [Region Free]
Star Trek: Stardate Collection - The Movies 1-10 [Blu-ray] [1979] [Region Free]
The Ultimate Gangsters Box Set 2011 [Blu-ray] [Region Free]
Seagal Collection - Driven To Kill/Keeper, The/Born To Raise Hell [Blu-ray]
Beverly Hills Cop: Triple Feature [Blu-ray] [Region Free]
Dirty Harry Collection [Blu-ray] [2009] [Region Free]
Tremors Anthology [Blu-ray]
Lethal Weapon 1-4 [Blu-ray] [2005] [Region Free]
Planet of the Apes: 5-Movie Collector's Edition [Blu-ray] [1968]
The Coen Brothers Collection [Blu-ray] [1998] [Region Free]
Clint Eastwood - The Blu-ray Collection [Region Free]
Robocop Trilogy [Remastered] [Blu-ray] [Region Free]
300: Rise of an Empire - Limited Edition Steelbook [Blu-ray 3D + Blu-ray] [2014] [Region Free]
Indiana Jones: The Complete Adventures [Blu-ray] [1981] [Region Free]
Star Trek Into Darkness (Blu-ray 3D + Blu-ray + Digital Copy) [Region Free] [2013]

Order placed in June 2017, all shipped through Royal Mail but "The Hannibal Lecter Trilogy" was missing so they shipped it again through Royal mail and I received it.

The Hannibal Lecter Trilogy [Blu-ray] [Region Free]
Robin Hood / Gladiator Double Pack [Blu-ray] [Region Free]
The Bourne Legacy - Limited Edition Steelbook (Blu-ray + Digital Copy + UV Copy) [Region Free]


Here is where the problems started.

Order placed on 12 June 2017 and was dispatched as two different shipments through UPS, canceled and took a refund and asked Amazon to stop the delivery and return the item. In spite of multiple request to stop the shipments, UPS still came to my house and asked Rs.1500/- as various charges, However I refused the package and returned it without paying

Safe House (Blu-ray + UV Copy) [Region Free]
Ghostbusters (Blu-ray 3D)
Rogue One: A Star Wars Story [Blu-ray 3D] [2016] [2017] [Region Free]


I reordered two items from the above on 16 June 2017 and both were shipped through Royal Mail and I received it fine with No Customs

Ghostbusters (Blu-ray 3D)
Rogue One: A Star Wars Story [Blu-ray 3D] [2016] [2017] [Region Free]


Order placed on 4 July 2017, again shipped through Royal Mail, no customs.

300 [Blu-ray] [2007] [Region Free]
Central Intelligence (Blu-ray + Digital Download) [2016]
The Twilight Saga: The Complete Collection [Blu-ray]


Order placed 3 August 2017, Amazon shipped it through DHL. Therefore I cancelled the order. Amazon said that a refund would be processed and I can keep the item as well. DHL charged a total of Rs.1586/- plus all the trouble for KYC etc. Complained to Amazon and luckily they even refunded the charges I paid to DHL.

The Mummy Trilogy [4K ultra HD + Blu-ray] [2017]


Order placed on 18 August 2017, shipped through Royal Mail, I have not received it yet and Expecting it this week, hope there is no customs

The Martian - Extended Edition [4K Blu-ray]


Order placed 2 September 2017 , shipped through Royal Mail, I have not received it yet and Expecting it in 2-3 weeks, hope there is no customs

Independence Day: Theatrical And Extended Cut [4K Ultra HD Blu-ray + Digital Copy + UV Copy]
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Old 09-04-2017, 08:00 PM   #59
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Quote:
Originally Posted by addy5684 View Post
I made him realize carrier like UPS and FedEx never seeks import fee from consignee but only DHL does. He was a good listener and he said he conveyed the message to appropriate team.
I am not sure about FedEx but UPS does take Customs Charges plus extra fees. Just mentioned the same in the above post :-)
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Old 09-04-2017, 08:28 PM   #60
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Good old days are gone.. Today I went to post the blu-rays that were sold here but m***f***rs at Indiapost declined to accept optical media as they now falls under prohibited category. I was getting late to office so I didn't bother to enquire further but Saturday he will have an earful from me as I will check this with operation head since this was not made available in the circular they put across on notice board.

In light of the recent events,I am thankful to the existence of MUBI and FILMSTRUCK but online streaming services and building your own physical library are completely different things.
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