Offical Neon Genesis Evangelion Info/Update Thread

[zealon]

Originally Posted by RIKANA

What does the incorrect and correct disc front to back look like?

RI

Here's a pic of the replacement for disc 5 I just got in the other day. The disc code towards the bottom starts with "SF" and the revised disc will have "R1" at the end as shown. It was shipped in a disc sized envelope with an inner disc sleeve and it got here super fast, like maybe 2 days at the time.

[RIKANA]

Originally Posted by Footlong Shoe

I examined the label when I received mine to look for any difference and I found that in the long series of numbers at the very bottom that starts with SF, there is an additional "R1" at the end that isn't on the original/flawed disc. It's visible in some of the pictures people have posted in the Hauls thread.

Originally Posted by zealon

Here's a pic of the replacement for disc 5 I just got in the other day. The disc code towards the bottom starts with "SF" and the revised disc will have "R1" at the end as shown. It was shipped in a disc sized envelope with an inner disc sleeve and it got here super fast, like maybe 2 days at the time.

Thank you. Is the fix for both dubs, the OG-Dub, or the Dud-Filx-Dub (joking of course [not trying to start anything])

RI

[svenge]

Disc 05 only has the Netflix dub (as well as the Japanese audio, obviously). I'm also pretty sure that the UE/CE exclusive ADV dub discs (i.e. Discs 07-11) don't have any bonus features to begin with, and those were the problem leading to the disc replacement program.

[lunamaria87]

Question, did anyone receive a whole new E set when requesting a replacement disc? Ive heard Shout sent people whole sets and not just the replacement disc.

[Tylerfan]

Yeah I heard about that too, I saw someone post about it on the Eva subreddit and I thought it was hilarious:

[lunamaria87]

Well that happened to me too. I am thoroughly cofused on how this happened. Sending a whole set instead of one disc. First time Ive ever seen it.

[Catbug]

Originally Posted by lunamaria87

Well that happened to me too. I am thoroughly cofused on how this happened. Sending a whole set instead of one disc. First time Ive ever seen it.

Now you’re going to need two replacement discs.

[lunamaria87]

Originally Posted by Catbug

Now you’re going to need two replacement discs.

I havent opened the replacement set they sent but Im hoping the actual fixed disc is in there. Im just perplexed on why they would send a brand new set instead of one disc. Someone messed up big time.

[IRLM]

For those outside the US and Canada, I was adviced to send an e-mail to info@shoutfactory.com with my request. The response I got from the customer service was that they'll add it manually to the replacement program. Make sure you include your proof of purchase and shipping address. I'll come back here to report when I get my disc.

[RIKANA]

Originally Posted by Tylerfan

Yeah I heard about that too, I saw someone post about it on the Eva subreddit and I thought it was hilarious:

I would love that to happen. Thought I'm never that lucky... it be an amazing thing.

RI

[InuYashaCrusade]

That's some serious luck right there, wow.

[RIKANA]

Originally Posted by InuYashaCrusade

That's some serious luck right there, wow.

Right, who would complain. Especially when the UE isn't shipped yet. However, I would email Shout and see what's up. But to watch and wait would make my week.

RI

[mquitney]

I submitted a replacement request using my Ultimate edition receipt, and they sent me the full limited edition set! I couldn't believe it. It still has the uncorrected disc, so I think I'll just grab the regular release on amazon and submit a new disc request, rather than push my luck on the original request.

[starsteam]

Quite the glorious screw-up. I would live without the subtitles and keep the extra copy sealed for future financial gain. Though my replacement disc already came as is.

Have these all been from requests for the Ultimate edition?

[CuppaKofe]

Originally Posted by mquitney

I submitted a replacement request using my Ultimate edition receipt, and they sent me the full limited edition set! I couldn't believe it. It still has the uncorrected disc, so I think I'll just grab the regular release on amazon and submit a new disc request, rather than push my luck on the original request.

WOOOOOW

Considering I sent in replacement requests for both the Standard and the UE, interested in seeing what I end up getting.

[mysticwaterfall]

I wasn't going to bother with the replacement disc, but since people are getting free CEs maybe I should

[Catbug]

Originally Posted by starsteam

Quite the glorious screw-up. I would live without the subtitles and keep the extra copy sealed for future financial gain. Though my replacement disc already came as is.

Have these all been from requests for the Ultimate edition?

I received only the one disc, and I ordered the UE so it’s not that.

Originally Posted by CuppaKofe

WOOOOOW

Considering I sent in replacement requests for both the Standard and the UE, interested in seeing what I end up getting.

“I got a rock.” :/

[LaxJedi87]

Originally Posted by lunamaria87

Question, did anyone receive a whole new E set when requesting a replacement disc? Ive heard Shout sent people whole sets and not just the replacement disc.

This happened to me as well and I only bought the standard version from Barnes & Noble. I submitted my request this past Sunday and received the CE on Wednesday. I'm equally perplexed as some of the previous posters. Still missing the replacement disc as well but I'm not going to complain.

[GeoffOliver]

I got my replacement in the other day, and I’m trying to figure out what to do with my old disc. It has a perfectly fine copy of End of Eva (translations aside IMO).

[Miku-91]

I wonder if Anime Limited has any spare copies left for replacements? I received my UE set today and sadly, it was damaged. If they don't have any spare copies left, I'll return this and get the CE instead. Very disappointed with this.