I need help with a Sony X900F

[JimShaw]

I need help/advise

My neighbor last night received a 85X900F from New York. It was professionally broke-in and calibrated.

Today I installed it for him. Turned it on. Went to Sony's Home to look at videos that I had connected by way of a thumb drive to the USB port and the picture was looking good.

I connected two new Premium HDMI cables to the set top box and the Blu-ray and connected to the TV through ports HDMI1 and 2.

Below is the picture the TV is producing from both the set top box and the Blu-ray and I do not know what to do.

Any thoughts?

[Vilya]

New hdmi cables or not, try testing with another set of HDMI cables that you know for a fact are in good working order. If you get the same results with two different sets of hdmi cables, you likely eliminated them as a suspect.

You could also try another hdmi port such as HDMI 3, etc, if available.

[JimShaw]

Originally Posted by Vilya

New hdmi cables or not, try testing with another set of HDMI cables that you know for a fact are in good working order. If you get the same results with two different sets of hdmi cables, you likely eliminated them as a suspect.

You could also try another hdmi port such as HDMI 3, etc, if available.

Pulled out three cables and going to give it a try tomorrow morning.

If that is the fix, what are the odd of two new cables being bad. But I would rather that be the problem than something else.

Thanks, I'll let you know.


.

[Vilya]

Originally Posted by JimShaw

Pulled out three cables and going to give it a try tomorrow morning.

If that is the fix, what are the odd of two new cables being bad. But I would rather that be the problem than something else.

Thanks, I'll let you know.


.

It's all mass produced, so a bad batch is possible. Trying other cables is an easy thing to try, too, and it is far easier to return some faulty ones than it is to service or to return an 85" TV. I certainly hope that it proves to be something simple to rectify. It must have been very disappointing to buy this mammoth new TV only to run into problems.

[Bodyslide]

I think something happened in transit. Sorry but I see a warranty claim. Good Luck.

[JimShaw]

Originally Posted by Bodyslide

I think something happened in transit. Sorry but I see a warranty claim. Good Luck.

I really hope not

[MadforMovies]

I would be surprised if its the HDMI Cables on your set, hopefully it is the easier fix for you but I have a feeling its going to be sent back for an exchange...

A Family member just had to return/exchange their Sony 65X900F after two weeks because they were having all sorts of problems with it turning itself on and off at different times and having Apps opening by themselves...

[JimShaw]

Originally Posted by MadforMovies;16030198[B

I would be surprised if its the HDMI Cables [/B]on your set, hopefully it is the easier fix for you but I have a feeling its going to be sent back for an exchange...

A Family member just had to return/exchange their Sony 65X900F after two weeks because they were having all sorts of problems with it turning itself on and off at different times and having Apps opening by themselves...

I'm ditto with that but willing to try new HDMI cables tomorrow

[Bodyslide]

Originally Posted by JimShaw

I really hope not

It might just need to have a factory reset done to it, but then that will remove all the settings. Good Luck

[JimShaw]

Originally Posted by Bodyslide

It might just need to have a factory reset done to it, but then that will remove all the settings. Good Luck

That's last thing I'll try.

I do have all the calibration settings.

Heading to my neighbor's to try everything.

[Vilya]

Originally Posted by JimShaw

That's last thing I'll try.

I do have all the calibration settings.

Heading to my neighbor's to try everything.

Best of luck! I hope you get it to work correctly.

[DavePS3]

Judging by your pics, it looks like issues with the input [or signal] board. Bad HDMI cables would not typically give you that kind of problem. Hope I'm wrong though!

[JimShaw]

Today, I tried new HDMI cables, switched ports, off and on, everything that I could think of and nothing. The PQ was bad.

Before calling Sony, I unplugged everything from the TV, unplugged the electrical cord from the TV, let it set for a few minutes and plugged all back in, turned the TV back on and nothing, no change.

I did the above a 3-4 times. Then all of a sudden, the PQ came up BEAUTIFUL. I tried the Blu-ray, PERFECT; the Roku, PERFECT; the set top box, PERFECT. From that point on, the display has worked beautifully all day.

Boy, oh boy was I relieved from the stress. I had urged my neighbor to order from New York and have it broke-in and calibrated. I felt a personal obligation to make everything work out.

My neighbor still hasn't seen the TV. When he gets back from seeing the doctor, he'll be watching on a new beautiful Sony TV.

I do not know what happened. That was the first time I have ever seen a TV's panel do what it did. Scary!

Thanks everyone for you input. It got me going to try everything.


.

[Wingman1977]

Originally Posted by JimShaw

Today, I tried new HDMI cables, switched ports, off and on, everything that I could think of and nothing. The PQ was bad.

Before calling Sony, I unplugged everything from the TV, unplugged the electrical cord from the TV, let it set for a few minutes and plugged all back in, turned the TV back on and nothing, no change.

I did the above a 3-4 times. Then all of a sudden, the PQ came up BEAUTIFUL. I tried the Blu-ray, PERFECT; the Roku, PERFECT; the set top box, PERFECT. From that point on, the display has worked beautifully all day.

Boy, oh boy was I relieved from the stress. I had urged my neighbor to order from New York and have it broke-in and calibrated. I felt a personal obligation to make everything work out.

My neighbor still hasn't seen the TV. When he gets back from seeing the doctor, he'll be watching on a new beautiful Sony TV.

I do not know what happened. That was the first time I have ever seen a TV's panel do what it did. Scary!

Thanks everyone for you input. It got me going to try everything.


.

LED needs no break in period. Only OLED and plasma sets need it before calibration. Your neighbor can have their set calibrated ASAP.

[Vilya]

Originally Posted by JimShaw

Today, I tried new HDMI cables, switched ports, off and on, everything that I could think of and nothing. The PQ was bad.

Before calling Sony, I unplugged everything from the TV, unplugged the electrical cord from the TV, let it set for a few minutes and plugged all back in, turned the TV back on and nothing, no change.

I did the above a 3-4 times. Then all of a sudden, the PQ came up BEAUTIFUL. I tried the Blu-ray, PERFECT; the Roku, PERFECT; the set top box, PERFECT. From that point on, the display has worked beautifully all day.

Boy, oh boy was I relieved from the stress. I had urged my neighbor to order from New York and have it broke-in and calibrated. I felt a personal obligation to make everything work out.

My neighbor still hasn't seen the TV. When he gets back from seeing the doctor, he'll be watching on a new beautiful Sony TV.

I do not know what happened. That was the first time I have ever seen a TV's panel do what it did. Scary!

Thanks everyone for you input. It got me going to try everything.


.

I am glad that there was a happy ending here.

[JimShaw]

Originally Posted by Wingman1977

LED needs no break in period. Only OLED and plasma sets need it before calibration. Your neighbor can have their set calibrated ASAP.

It's not LEDs that are broke-in. It's the pixels

After the pixels, then calibration


.

[JimShaw]

Originally Posted by Vilya

I am glad that there was a happy ending here.

Boy, oh boy, so am I

[silentbob]

I have the 55” version and don’t know if this goes for the bigger set there, but HDMI 2&3 are the only advance viewing ports and you must go into your tv menu options to unlock the advance settings. Overall it produces a pretty awesome picture for my Netflix and gaming need (projector is for my movies)

[JimShaw]

Originally Posted by silentbob

I have the 55” version and don’t know if this goes for the bigger set there, but HDMI 2&3 are the only advance viewing ports and you must go into your tv menu options to unlock the advance settings. Overall it produces a pretty awesome picture for my Netflix and gaming need (projector is for my movies)

silentbob

Thanks

I'll do that tomorrow

[Bodyslide]

Glad the TV fixed itself, just have the neighbor keep a eye on it. If it happens again, might be time to use the warranty.