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Old 04-02-2019, 11:35 AM   #1
Maverick177uk Maverick177uk is offline
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Default Lord of the Ring EE

I have these films on iTunes in HD, Iím just watching the first and when they speak elvish Iím getting two sets of subtitles the hard coded ones on the film and an extra set on top, Iíve turned off all subtitles etc in film and on the Apple TV 4k. It also happens when streamed on my phone as well, Iíve downloaded the film and it still happens. Iíve checked Movies Anywhere and it does not happen on there. Has anyone else got this or know how to stop it?
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Old 04-02-2019, 01:15 PM   #2
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Quote:
Originally Posted by Maverick177uk View Post
I have these films on iTunes in HD, Iím just watching the first and when they speak elvish Iím getting two sets of subtitles the hard coded ones on the film and an extra set on top, Iíve turned off all subtitles etc in film and on the Apple TV 4k. It also happens when streamed on my phone as well, Iíve downloaded the film and it still happens. Iíve checked Movies Anywhere and it does not happen on there. Has anyone else got this or know how to stop it?
I will take a look.

Is it throughout all three films?
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Old 04-02-2019, 01:52 PM   #3
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I’m having the same issue when I watch them though ITunes but it doesn’t do it when I watch the movies on VUDU.
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Old 04-02-2019, 02:36 PM   #4
ManOfTheForest ManOfTheForest is offline
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Sorry my battery went.

Same problem here.

Is it happening on the Hobbit?

I don't have that yet but I checked two other subtitled movies and they are okay.
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Old 04-02-2019, 03:47 PM   #5
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I will take a look.

Is it throughout all three films?
I haven5 watched the other two yet, they are long films so Iím struggling to jump to a point where subtitles are used.
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Old 04-02-2019, 09:06 PM   #6
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I haven5 watched the other two yet, they are long films so I’m struggling to jump to a point where subtitles are used.
I had that struggle on Fellowship - took five minutes of scrolling back and forth to find a scene.

The subtitles issue does not occur during the scenes in Fangorn Forest in Two Towers.

Did you report the problem? Warner Bros haven't responded to any customer service message in the past but with luck Apple will know what to do.

Last edited by ManOfTheForest; 04-02-2019 at 09:18 PM.
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Old 04-02-2019, 10:00 PM   #7
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Yes Apple are looking into it I’ll check the forest clip thanks for replying
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Old 04-03-2019, 07:28 AM   #8
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Quote:
Originally Posted by Maverick177uk View Post
I have these films on iTunes in HD, Iím just watching the first and when they speak elvish Iím getting two sets of subtitles the hard coded ones on the film and an extra set on top, Iíve turned off all subtitles etc in film and on the Apple TV 4k. It also happens when streamed on my phone as well, Iíve downloaded the film and it still happens. Iíve checked Movies Anywhere and it does not happen on there. Has anyone else got this or know how to stop it?
What I find interesting with this post is that the FELLOWSHIP EE on iTunes never had any burned in subtitles when I purchased it years ago. Did they update it to include burned in titles, especially the title of the film? Because, and it's been a while, the last time I looked at it, it never said "The Fellowship of the Ring."
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Old 04-03-2019, 07:47 AM   #9
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What I find interesting with this post is that the FELLOWSHIP EE on iTunes never had any burned in subtitles when I purchased it years ago. Did they update it to include burned in titles, especially the title of the film? Because, and it's been a while, the last time I looked at it, it never said "The Fellowship of the Ring."
Do you mean the subtitles for elvish were not on screen automatically?

What do you mean "it never said "The Fellowship of the Ring." " ?
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Old 04-03-2019, 08:09 AM   #10
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Originally Posted by ManOfTheForest View Post
Do you mean the subtitles for elvish were not on screen automatically?

What do you mean "it never said "The Fellowship of the Ring." " ?
Yes. The subtitles originally were never on the screen automatically in the font that Peter Jackson choose. They never were. And the title card "The Fellowship of the Ring" also was never there. I deleted the movies a long time ago from my iTunes account but this morning, I did go back and unhide FELLOWSHIP EE and sure enough, they are there now. But, back in the day, that didn't use to be the case.

Same thing with THE HOBBIT 1. The Elvish subtitles are iTunes generated...not in the same font style as the films were released.

Glad they fixed FELLOWSHIP.
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Old 04-03-2019, 08:24 AM   #11
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Originally Posted by Jumpman View Post
Yes. The subtitles originally were never on the screen automatically in the font that Peter Jackson choose. They never were. And the title card "The Fellowship of the Ring" also was never there. I deleted the movies a long time ago from my iTunes account but this morning, I did go back and unhide FELLOWSHIP EE and sure enough, they are there now. But, back in the day, that didn't use to be the case.

Same thing with THE HOBBIT 1. The Elvish subtitles are iTunes generated...not in the same font style as the films were released.

Glad they fixed FELLOWSHIP.
Strange that they would remove the subtitles.

Is it the Jackson font now?

Also odd that it didn't have the full name. As far as I remember it was the full name at the cinema and on the DVD releases,
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Old 04-03-2019, 09:01 AM   #12
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Strange that they would remove the subtitles.

Is it the Jackson font now?

Also odd that it didn't have the full name. As far as I remember it was the full name at the cinema and on the DVD releases,
Yep. The font matches the rest of the movies.

For whatever reason, the film WB gave to Apple did not have the subtitles. Clearly, theyíve fixed now.
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Old 04-13-2019, 10:18 PM   #13
Maverick177uk Maverick177uk is offline
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Just to keep you updated Apple have escalated the case to their engineers so hopefully they can sort it
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Old 06-10-2019, 10:57 PM   #14
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This is still a issue they haven’t fixed it.
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Old 06-10-2019, 11:19 PM   #15
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Quote:
Originally Posted by Maverick177uk View Post
Just to keep you updated Apple have escalated the case to their engineers so hopefully they can sort it
Apple can't do anything with it. Warner Bros either needs to deliver a new subtitle file that doesn't include duplicates of the burned-in subs, or they need to deliver a new textless video master.

Write to WB, they are the only ones that can fix it. Apple can contact WB about it, but the more that complain, the faster they will do something.

I think they originally delivered a 'textless' master to iTunes not wanting any subtitles in the video at all. But they accidentally delivered one that was a little too textless (i.e., missing the title itself, and other necessary on-screen text). So they delivered a 'texted' master to correct that, but that one had the subtitles in it.

They should have an in-between one (semi-textless or something, they actually have a name for it) that includes required text (title treatments, end credits, names of cities/dates throughout the movie), but no actual dialog subtitles... That's what they need to deliver.
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Old 06-11-2019, 12:49 AM   #16
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Should we contact them now or when the Batman problem is sorted?
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Old 06-11-2019, 03:08 AM   #17
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Should we contact them now or when the Batman problem is sorted?
Whatís the issue with Batman?
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Old 06-11-2019, 07:50 AM   #18
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Whatís the issue with Batman?
You donít know?

Youíre ... youíre not Batman at all !!!



Too much to explain here - it is all in the 4K thread.
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Old 06-12-2019, 07:49 PM   #19
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You donít know?

Youíre ... youíre not Batman at all !!!



Too much to explain here - it is all in the 4K thread.
I havenít been in that thread and I havenít watched them yet havenít had time.
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Old 08-20-2019, 08:50 PM   #20
Maverick177uk Maverick177uk is offline
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Just to let you know this problem has now been sorted it’s took them a while but they came through.
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