New 2023 Marantz Pre/Pro

[red_5ive]

Originally Posted by RageATL

Yep totally agree. It's just a somewhat bitter pill to swallow when you shell out that kind of money for a flagship piece of gear.

Absolutely! The pain goes up as the price goes up. The most I've ever spent on a processor (with glitches) was half what the AV10 is going for. It was maddening enough at that price, and I imagine even more maddeningerer at the AV10 price point!

Glad to see someone from Marantz chimed in on the thread so soon after you reached out. Maybe you were the defining voice! Hopefully they find the cause and can apply a fix with a firmware or something.

[RageATL]

Originally Posted by red_5ive

Absolutely! The pain goes up as the price goes up. The most I've ever spent on a processor (with glitches) was half what the AV10 is going for. It was maddening enough at that price, and I imagine even more maddeningerer at the AV10 price point!

Glad to see someone from Marantz chimed in on the thread so soon after you reached out. Maybe you were the defining voice! Hopefully they find the cause and can apply a fix with a firmware or something.

Right and I've only gone a fraction of the AV 10 with my current/soon to be previous Integra.

Yeah, not trying to take credit (cuz I don't care, just determine root cause and fix it!), but I think that might have been what happened.

[Fors*]

Originally Posted by RageATL

Welp, a Marantz rep has just chimed in in the thread at the other forum:

Hi all, Gary from Marantz here. Just a quick note to let you know that we're investigating this channel output noise issue and have not yet determined a root cause. If you're experiencing this issue, please do what you can to record the circumstances under which the noise appears and share that with us and contact your dealer for service or exchange.

Best regards,
Gary

For those considering this unit, a user over there posted this video of what it sounds like:

noise issue even mute - YouTube

Dude, that stinks. Did he say it is the surround right? If so, is it that same channel everyone is having an issue with as well?

I found his comment "I hate to return it" very much in line with yourself.

[red_5ive]

Originally Posted by Fors*

Dude, that stinks. Did he say it is the surround right? If so, is it that same channel everyone is having an issue with as well?

I found his comment "I hate to return it" very much in line with yourself.

Hey, no spoilers, I haven't watched it yet!

[Show spoiler]

[RageATL]

Originally Posted by Fors*

Dude, that stinks. Did he say it is the surround right? If so, is it that same channel everyone is having an issue with as well?

I haven't quite gotten to that point in the manual just yet, but from what I understand, you can re-assign physical inputs virtually to different speakers so in addition to physically swapping out cables between the AV 10 and the amp for different channels, I think folks are virtually moving those inputs around and the noise is traveling with it.

[Fors*]

Originally Posted by RageATL

I haven't quite gotten to that point in the manual just yet, but from what I understand, you can re-assign physical inputs virtually to different speakers so in addition to physically swapping out cables between the AV 10 and the amp for different channels, I think folks are virtually moving those inputs around and the noise is traveling with it.

So, regardless of the input, you can hear the noise? That sure would make resolving the issue that much more difficult.

[RageATL]

Originally Posted by Fors*

So, regardless of the input, you can hear the noise? That sure would make resolving the issue that much more difficult.

Yeah, that's what I'm understanding from the thread posts but I have not yet connected the unit myself.

[Fors*]

Originally Posted by RageATL

Yeah, that's what I'm understanding from the thread posts but I have not yet connected the unit myself.

Due to that type of crackling noise and the variance of the inputs, I sure hope it is not from poor soldering within the unit itself.

[red_5ive]

Originally Posted by Fors*

Due to that type of crackling noise and the variance of the inputs, I sure hope it is not from poor soldering within the unit itself.

Yeah I'm hoping it's software and not hardware. Software isn't always correctable necessarily, but hardware problems up front can be an uphill only battle.

[RageATL]

Originally Posted by Fors*

Due to that type of crackling noise and the variance of the inputs, I sure hope it is not from poor soldering within the unit itself.

I hope not either cuz this thing is supposed to made in their top-tier production facility.

[Fors*]

Originally Posted by red_5ive

Yeah I'm hoping it's software and not hardware. Software isn't always correctable necessarily, but hardware problems up front can be an uphill only battle.

Originally Posted by RageATL

I hope not either cuz this thing is supposed to made in their top-tier production facility.

I find it hard to believe that they would not have somehow caught on to this issue prior to shipping them out. Is the 0922 date the first production run that was sent out for mass consumption?

[RageATL]

Originally Posted by Fors*

I find it hard to believe that they would not have somehow caught on to this issue prior to shipping them out. Is the 0922 date the first production run that was sent out for mass consumption?

Ya got me, man.

I believe so, yes.

[Waboman]

Lets get this party started. Bartender, another round on Rage. And bring some appetizers too.

[RageATL]

Originally Posted by Waboman

Lets get this party started. Bartender, another round on Rage. And bring some appetizers too.

LFG!!!

Fine by me, I enjoy a good party as much as Wabo.

[red_5ive]

Rage, any news on your AV10?

[RageATL]

Originally Posted by red_5ive

Rage, any news on your AV10?

I updated it over the weekend.

[red_5ive]

Originally Posted by RageATL

I updated it over the weekend.

Ah! And I was just wondering if there was any word on a FW update yet.

Let us know how it goes.

[Waboman]

Apparently the big update is coming tomorrow (March 15). New GUI and Dirac. May need to have your translator ring handy.

https://www.grobi.tv/blog/u-30-softw...F2Ab5Py06DvTN8

[RageATL]

Originally Posted by red_5ive

Ah! And I was just wondering if there was any word on a FW update yet.

Let us know how it goes.

Originally Posted by Waboman

Apparently the big update is coming tomorrow (March 15). New GUI and Dirac. May need to have your translator ring handy.

Ahh cool, thanks...I'm about 20 pages behind in that other thread and still need to catch up, but wanted to at least get mine current prior to the big update arriving.

[Waboman]

It's official. Update is out.

https://www.dirac.com/marantz

https://www.marantz.com/en-us/dirac-live