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Go Back   Blu-ray Forum > Home Theater > Home Theater General Discussion

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Old 10-03-2007, 04:39 PM   #1
Blu Blu is offline
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Default DO NOT buy Mitsubishi DLP's

Well I just recieved a call from my girlfriend who tells me our 65" Mitsu DLP POS lamp just burnt out.....again......less than 90 days after they replaced it before. The freakin TV is less than 1 year old and was even manufactured in November in 06.

The guy is trying to tell her we change the channel too much and that burns the lamp faster. Screw that.

She's trying to get a repair man sent to the house even though I explained to her they are going to make us take to TV to a repair center which will be a pain in the ass since I have to get a friend with a truck to help me since a 65" will not fit in either of our cars. I'm debating on whether to call these *******s and demand a refund check so I can take my money to Sony.

Anyone else have/hear of similar problems with Mitsubishi or any other company and thier DLP's?
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Old 10-03-2007, 04:47 PM   #2
gvortex7 gvortex7 is offline
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I have had a Mitsubishi DLP projector for more than a year now and I've used the lamp for about 1200 hours already without any issues whatsoever. I love this unit. Maybe you should check out Mitsubishi's projector line instead of their rear projection televisions.
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Old 10-03-2007, 04:56 PM   #3
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What model do you have gvortex7?

I have the WD-Y65.

I am also very unhappy with thier customer service. They have no accountability and try to defer blame to us. We must be changing the channel too much, the room must be too hot, we must have it too close to the wall and its not getting enough ventilation, we must be watching too many cartoons....in other words.......we are retards who dont know how to take care of a $3,000 HDTV.

How about they apologize and reassure me they will take immediate action to correct the problem instead of blaming thier customers.

Last edited by Blu; 10-03-2007 at 05:00 PM. Reason: Changed mmodel #
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Old 10-03-2007, 05:08 PM   #4
jedisinclair jedisinclair is offline
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Quote:
Originally Posted by Blu View Post

How about they apologize and reassure me they will take immediate action to correct the problem instead of blaming thier customers.
Exactly! Too many companies embrace the practice of blaming the consumer. How about actual "Customer Service" ??? What a concept !!!
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Old 10-03-2007, 05:14 PM   #5
Luis_A51 Luis_A51 is offline
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Changing the channel too much? Watching too many cartoons? Are these seriously excuses they used?

Wow, im glad that I went with a Sony. I hope you give them hell.
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Old 10-03-2007, 05:19 PM   #6
BStecke BStecke is offline
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I had to replace the lamp in my Toshiba after about a year and a half, but I had the service plan which covered it. We've had our Samsung for almost a year, it's used at least 4 hours a day, no problems. This is why I always get the service plans, I hate dealing with manufacturers, especially on something like a TV where they usually want you to take it to a center for something you can do yourself in five minutes.
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Old 10-03-2007, 06:17 PM   #7
GasCat GasCat is offline
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I had a light tunnel issue with my Samsung. Apparently it is pretty common.

Samsung contacts repair centers around the states to fix the issues in house.
They came out and replaced the light engine but it had a damaged DLP chip. I had to ask them to come out again. The same guy replaced the light engine and the problem was even worse. He said it was the DLP chip and they didn't have any in stock so I would have to wait.

After a month of waiting I called up and they mysteriously had lost my entire repair number. "Let me get back to you." I waited a week, then could no longer get trough their number was busy all of the time. Emails went unanswered.

I called Samsung directly again. They escalated it to Corporate Customer Service and they could not get through to this person either. Eventually someone from corporate called me directly, we worked together and I said I wanted another company to do the repair service. The closest they had was 70 miles away. He agreed completely that they should do the work. I set up the appointment and two weeks later it was finally fixed. They even replaced my bulb for free.

My advice is to not get upset. Does getting upset help you out? Your relationship with your g-friend? Hell no. It's not worth it. They should offer some in-home repair for the light bulb replacement. Samsung's light bulbs can be replaced by customers. Isn't that the case with Misubishi?

I would work through the issue. It took me almost 2 months. I don't see how screaming about it would have worked any better. Sorry about your problem but calm down and then ask them how they would feel if this had happened. Tell them that you do not think it is too much to ask for them to service it in your house or to be upset about the bulb going out so soon. But say it calmly.
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Old 10-03-2007, 06:18 PM   #8
GasCat GasCat is offline
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What screws up DLP lamps is turning the set off and on. You need to let the bulb cool down. A fan does the work. Maybe the fan isn't working or you are not waiting the amount of time. (Just a suggesstion to help, I have no idea.)
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Old 10-03-2007, 08:08 PM   #9
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I know GasCat. I just needed to vent a little on here. I know how to deal with customer service people, I work in sales so I know how to angle myself to get people to do what I want. It's just that Mitsubishi is a horrible corporation now-a-days. Example, their cars. I have a 2000 Galant. Google Mitsubishi black paint, and Mitsubishi horns and you will see two other problems I am having with them to no avail.

But anywho.....I called them up and am having a repair man come out tomorrow to fix it. I did also get Mitsubishi to take care of the total cost of having the repairman sent out after they said they would pay for any parts that were replaced but I would have to pay for labor.
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Old 10-03-2007, 08:42 PM   #10
Branden Branden is offline
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MS tried to tell a friend that it was his fault his 360 dies because he was buying electricity from a "bad" utility company. MS is right about everything and every one of their employees are the smartest people anyone has ever met, so i'm inclined to believe what they said.

blu, do you think it's possible you might just keep getting bad batches of electricity from your utility company? get a flashlight and see if you can spot any faulty electrons inside the outlet.
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Old 10-03-2007, 08:56 PM   #11
Luis_A51 Luis_A51 is offline
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Quote:
Originally Posted by Branden View Post
MS tried to tell a friend that it was his fault his 360 dies because he was buying electricity from a "bad" utility company. MS is right about everything and every one of their employees are the smartest people anyone has ever met, so i'm inclined to believe what they said.

blu, do you think it's possible you might just keep getting bad batches of electricity from your utility company? get a flashlight and see if you can spot any faulty electrons inside the outlet.
We can only wait for the day when Monster Cable starts making shoddy electronics, and when they break down they'll say:

"Sorry sir, but your tv/receiver broke down because you have a bad electrical source and incorrect wiring. Please buy a Monster cable brand power conditioner and connect everything with top of the line monster cables"

Basically if a product dies because of "bad power" when all of your other electronics work just fine you know full well that its a load of shit. Also "changing the channels" too fast or even "turning on/off" too fast isnt a valid reason in my mind either, if it cant handle this there should be features built in to slow down these processes. Bad bad bad bad bad design. And incredibly ignorant/shaddy customer service reps.
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Old 10-03-2007, 09:26 PM   #12
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Quote:
Originally Posted by Luis_A51 View Post
Also "changing the channels" too fast or even "turning on/off" too fast isnt a valid reason in my mind either, if it cant handle this there should be features built in to slow down these processes. Bad bad bad bad bad design. And incredibly ignorant/shaddy customer service reps.
This is my sentiment. I agree 100%.
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Old 10-03-2007, 09:26 PM   #13
ack_bak ack_bak is offline
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I have owned my Samsung 56" DLP for almost 3 years and have not replaced my bulb yet. I probably average around 1200 hours per year. Very happy with my Sammy.
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Old 10-03-2007, 09:38 PM   #14
BLU STEAL BLU STEAL is offline
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ive heard that alot of noise in the household current kills bulbs too. Dont know how true this is.
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Old 10-03-2007, 09:39 PM   #15
spam.curitiba spam.curitiba is offline
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Quote:
Originally Posted by Blu View Post
What model do you have gvortex7?

I have the WD-Y65.

I am also very unhappy with thier customer service. They have no accountability and try to defer blame to us. We must be changing the channel too much, the room must be too hot, we must have it too close to the wall and its not getting enough ventilation, we must be watching too many cartoons....in other words.......we are retards who dont know how to take care of a $3,000 HDTV.

How about they apologize and reassure me they will take immediate action to correct the problem instead of blaming thier customers.
Buy a Sony man.....
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Old 10-03-2007, 09:54 PM   #16
Blu Blu is offline
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Quote:
Originally Posted by spam.curitiba View Post
Buy a Sony man.....
We're heading in that direction.
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Old 10-03-2007, 10:07 PM   #17
gvortex7 gvortex7 is offline
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Quote:
Originally Posted by Blu View Post
What model do you have gvortex7?

I have the WD-Y65.

I am also very unhappy with thier customer service. They have no accountability and try to defer blame to us. We must be changing the channel too much, the room must be too hot, we must have it too close to the wall and its not getting enough ventilation, we must be watching too many cartoons....in other words.......we are retards who dont know how to take care of a $3,000 HDTV.

How about they apologize and reassure me they will take immediate action to correct the problem instead of blaming thier customers.
I have the HC3000.
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Old 10-03-2007, 10:19 PM   #18
gvortex7 gvortex7 is offline
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It's odd that there seems to be so many negative opinions here regarding Mitsubishi's tech support/customer service.

I've worked at one of the Best Buy service centers for almost 8 years and I along with other technicians found Mitsubishi to be one of the most reliable television brands, especially when it comes to DLP's. Also, along with Sony, Mitsubishi has one of the most knowledgeable and courteous tech support crews in the service business. Every time we call them, we get someone on the phone relatively quickly and they always help us resolve known issues or provide reference and authorization numbers when needed very swiftly.

I guess it all depends on where you purchase your electronics in general. Believe it or not, at our service center we have some of the best tv techs around the South Florida area. You just gotta get lucky I guess and live in the right area to get the right kind of service.
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Old 10-03-2007, 10:37 PM   #19
HeartOFHatred HeartOFHatred is offline
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I have a 57" Mitsubishi DLP and LOVE IT!!!!! although I havent had it quite a year yet. Im not worried though if the bulb goes out they will come and replace it free of charge... got to love the service plans.
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Old 10-03-2007, 10:39 PM   #20
mgonzo2u mgonzo2u is offline
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Never once considered a TV or anything else made by Mitsubishi (the manufacturer behind the Japanese war machine that attacked the US of A)

Screw them.

Last edited by mgonzo2u; 10-03-2007 at 10:42 PM.
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