Doctor Who: The Collection Season 12 • Tom Baker Season 1 - Limited Edition

[mar3o]

Very happy indeed that they are offering replacement discs. It's great to see them do the right thing here. It's a shame that this will cost them some money, and it may cause people to be a bit more cautious with pre-orders for the next set they release. Hopefully not, as them issuing a replacement program so quickly after release at least shows they are willing to take responsibility and correct any errors.

[calico]

Originally Posted by mar3o

Very happy indeed that they are offering replacement discs. It's great to see them do the right thing here. It's a shame that this will cost them some money, and it may cause people to be a bit more cautious with pre-orders for the next set they release. Hopefully not, as them issuing a replacement program so quickly after release at least shows they are willing to take responsibility and correct any errors.

Maybe it means it's selling quite well. It does seem to be going out of stock and/or having price increases from different vendors. While that might be quite temporary, it's still a sign that sales are probably not terrible!

[Jezza]

Originally Posted by mar3o

Very happy indeed that they are offering replacement discs. It's great to see them do the right thing here. It's a shame that this will cost them some money, and it may cause people to be a bit more cautious with pre-orders for the next set they release. Hopefully not, as them issuing a replacement program so quickly after release at least shows they are willing to take responsibility and correct any errors.

It's unlikely to cost them much at all. The cost of the discs isn't the the biggest problem, it's the cost of clearance rights that is the bigger problem, discs don't cost that much.

The fact that they're responding this quickly will should instill some trust in fans and anyone else who has bought it early. So hopefully it won't affect sales of the next set.

[bradenklune]

I sent proof of purchase to the link provided and received this automatic response:



Dear BBC Worldwide Consumer Products visitor, This is an automated response from DVDSupport@bbc.com Please do not reply to this message. Please read the following information carefully:

For information on content, potential and forthcoming DVD releases, please contact the DVD Enquiry line dvdenquiryline@bbc.com.

We do not sell clips of BBC programmes here. In order to purchase clipped footage, please contact BBC Motion Gallery (http://www.motiongallery.com/) by e-mail to motiongallery.uk@bbc.com or on 020 8433 2861. If you have contributed to a BBC programme and would like to obtain a copy on DVD, please visit the following link for more information http://faq.external.bbc.co.uk/questi.../tv_appearance If you want to bring the power of BBC content to your next lecture, workshop, training session, festival screening, or exhibition, please contact BBC active at bbcactive.bbcstudies@pearson.com Please be aware we are only able to supply BBC programmes for institutional use and cannot sell to members of the general public. Prices for non-theatric licenses start at £195 per episode (plus P&P and VAT). Discounts for multiple purchases are available. Further details of terms and conditions are available on our website. To use BBC programmes for entertainment purposes, in environments such as airplanes, trains, buses, ships and hospitals, please contact bbcww.inflight@bbc.com Finally, the DVD Support line does not handle enquiries for licensing of radio material. If you would like to find out more about purchasing radio content, please e-mail susan.hayman@bbc.co.uk (for entire programmes) or motiongallery.uk@bbc.com (for clips and extracts). Please note, we are also unable to provide you with information about BBC TV schedules.



Kind regards BBC Worldwide Consumer Products DVD Support Team

This tells me what they DON'T do. I assume they will handle product replacements.

[Joqu]

Originally Posted by bradenklune

I sent proof of purchase to the link provided and received this automatic response:

This tells me what they DON'T do. I assume they will handle product replacements.

Yup. That's their automatic response, they always send that. You should receive a second appropriate one later.

[Dante20161]

I sent them an email to send me replacement discs and I got the same automated response as well, hopefully these new discs rectify the problems

[mar3o]

Originally Posted by Jezza

It's unlikely to cost them much at all. The cost of the discs isn't the the biggest problem, it's the cost of clearance rights that is the bigger problem, discs don't cost that much.

The fact that they're responding this quickly will should instill some trust in fans and anyone else who has bought it early. So hopefully it won't affect sales of the next set.

Well the cost of the actual discs might not be too expensive, but they still do have to be manufactured, possibly in certain quantities at a time. Also, they are spending their time correcting errors, so that's man-hours spent on this that wasn't factored in.

[The Valeyard]

I'm in the states (California) and just received my set from Amazon.UK. That was FAST! I wasn't expecting this for at least a week. Beautiful set! Absolutely beautiful.

As for the replacement discs - Probably no word yet if they'll send these to the states, right?

[cherbert]

My expectations for this were pretty low but I am blown away how good an old BBC taped PAL source can look cleaned up, restored and delivered on a bluray. If only Blake's 7 could one day look this good!

Gives me a bit of small hope for the upcoming Red Dwarf discs.

(Watched upscaled to 4K on an Oppo 203, 55" 4K Sony Bravia)

[Dougling]

Just received my box set (it looks beautiful and I haven't even removed the plastic yet) and promptly e-mailed about replacement discs. I'll try and get a bit of it watched on the weekend. Even if the transfers don't look utterly perfect (which I never expected considering the source and age), the fact that they're sorting out the errors is great, and I'm just happy to finally have these coming to Blu-Ray properly.

[calico]

Originally Posted by The Valeyard

I'm in the states (California) and just received my set from Amazon.UK. That was FAST! I wasn't expecting this for at least a week. Beautiful set! Absolutely beautiful.

As for the replacement discs - Probably no word yet if they'll send these to the states, right?

Yes, they told me they'll send the replacement discs to the States.

Nice that you got it so fast! Did they send to you via Royal Mail or another courier?

[The Valeyard]

Originally Posted by calico

Yes, they told me they'll send the replacement discs to the States.

Nice that you got it so fast! Did they send to you via Royal Mail or another courier?

Thanks for the replacement disc info. Going to email them now.

Yes. Amazon sent it Royal Mail.

[BreakfastClub211]

What would be best to use as proof of payment for HMV pre-order, the invoice on the site? Many thanks

[Fnord Prefect]

Originally Posted by BreakfastClub211

What would be best to use as proof of payment for HMV pre-order, the invoice on the site? Many thanks

Presume you mean proof of purchase. Screengrabs of the order profile from their site and your dispatch confirmation email (both with any irrelevant personal information cut out or covered) attached to your BBC email should be more than enough.

[DoctorBat]

My first copy arrived a week early but the disc tray glue didn't hold and fell off on its own, so I sent it back for a refund to buy a new copy. I received my second copy a week later from Zavvi, and that arrived crushed and damaged. Preparing to send it off as I write this.

I've now just sent off for my third copy of this set from Amazon.

I'm having fun.

[StephenFS]

Watched the whole set this weekend and thought it looked fantastic. Obvious models are still obvious, of course, and the Wirrn or whatever they're called are still risible. Loved it though.

I was mildly surprised that they put each story on its own disc. Perhaps they are thinking of selling them individually in the future.

[Spottedfeather]

so what exactly is the audio problem and what do you have to set your system to to get it to sound right ?

[iwanttobeabmoviestar]

what email do we send proof to?

[calico]

Originally Posted by Spottedfeather

so what exactly is the audio problem and what do you have to set your system to to get it to sound right ?

The phase is inverted in the right speaker channel. It's mono audio, but it's normal to deliver the same signal to bother speakers. In this case, one of them is wrong and it results in very 'far off' or 'tinny' sound. If you have a 5.1 setup, even though it should only play through the front speakers, it will come out through the back left instead.

There's no way to get it to sound correct, aside from ripping the disc and copying the left channel's audio to the right, and playing it back in modified form. Or, in your right speaker, switch the two wires the other way around for the episode and then switch them back when you're done.

But you can try switching the speaker modes to something that's stereo only. For me, I think there's one called "Portable" that's like that. Or you can listen through the TV speakers. These things should minimize the problem and make it listenable at least, until your replacement disc arrives.

[malcy30]

Originally Posted by iwanttobeabmoviestar

what email do we send proof to?

DVDSupport@BBC.com