Netflix not listening to their customers - Blu-ray Forum

makeusleep · 01-29-2008, 07:04 PM

It seems as though Netflix does not want to order more Blu-Ray titles in spite of their customers. I am not suprised by this action, on March 26, 2007, Founder and CEO of Netflix Reed Hastings joined the Board of Directors at Microsoft.
http://www.microsoft.com/presspass/b...s/default.mspx

With Microsoft's money and influence it seems as though Netflix and Reed Hastings do not care what their customers want. Instead they are telling us to go buy a LG box so we can download 720p and Dolby Digital.

"Reed's track record for delivering innovative and disruptive technologies to market is very impressive," said Microsoft chairman Bill Gates. "With his rich consumer and technology background, he will be a tremendous addition to our board."

"There are very few companies that rival Microsoft's impact on the way millions of people live, work and play around the world," Hastings said. "I look forward to working with Microsoft's esteemed group of board members to help shape the direction of the company as it continues to tackle the biggest industry challenges and opportunities."
http://www.hackingnetflix.com/2007/0...x_ceo_ree.html

If you recall Netflix stock plunged back in July 2007...
"For the first time in their eight-year history, Netflix (NFLX) subscribers declined in numbers for a quarter. As of the end of June, the company lost 55,000 customers from the beginning of April."
http://www.bizofshowbiz.com/2007/07/...r_answers.html

So it looks like Netflix could care less what its customers want and with Microsoft is trying to force customers to choose a certain product. I would suggest buying put options on Netflix stock and canceling your subscription. Maybe that will send a message to Mr. Hastings.

saxwork · 01-29-2008, 07:09 PM

I have had a terrible time with Netflix and Blu-Ray. So much so that I only use Netflix for SD DVDs. I have never gotten a Netflix Blu-Ray with out "Very Long Wait" listed, but SD DVDs are only 1 day turnaround as I am in a metropolitan area. I use Blockbuster for my Blu needs, I recommend other do the same.

mystiksuicide · 01-29-2008, 07:20 PM

Quote:

Originally Posted by saxwork

I have had a terrible time with Netflix and Blu-Ray. So much so that I only use Netflix for SD DVDs. I have never gotten a Netflix Blu-Ray with out "Very Long Wait" listed, but SD DVDs are only 1 day turnaround as I am in a metropolitan area. I use Blockbuster for my Blu needs, I recommend other do the same.

I dumped Netflix like a bad habit about 6 months ago when I kept getting disk (dvd's) that where to scratched up to play.

I been with Blockbusters.com ever since with minimal problems

javabear · 01-29-2008, 07:21 PM

I have just cancelled my subscription to netflix. I'll rent from blockbuster.

york weir · 01-29-2008, 07:22 PM

I have no issues with Netflix and blu-ray. I got The Simpsons movie within three days of release. Some show long wait in my queue but still ship.

Blu-ray Fanatic · 01-29-2008, 07:28 PM

Netflix wasn't that bad when I was subscribed with them but since Blockbuster is all around me including the stores it's been more beneficial to me.

miro · 01-29-2008, 07:29 PM

I've done both and in the end I had to go with Blockbuster just to show them support for choosing blu.

Blu-Ray Buckeye · 01-29-2008, 07:33 PM

I dumped Netflix over a year ago. I was an early adopter and they had grandfathered my pricing which was nice. however the service and quality just went downhill to where it wasn't worth it to me. There lack of support for blu has just made me happier with that decision.

york weir · 01-29-2008, 07:35 PM

Is there any truth to the report that netflix was limited to 2000 copies of movies? I believe I read that in the insiders thread at AVS.

marinelife9 · 01-29-2008, 07:38 PM

Quote:

Originally Posted by mystiksuicide

I dumped Netflix like a bad habit about 6 months ago when I kept getting disk (dvd's) that where to scratched up to play.

I been with Blockbusters.com ever since with minimal problems

I had all kinds of problems with scratched and broken disc from Netflix as well. I rarely have a disc issue with blockbuster and if I do I can just exchange it in store without it being counted as a rental.

However I still have ridiculously long wait times on Blockbuster Blu-Ray disc as well.

TruBlu2 · 01-29-2008, 07:43 PM

I say all of us just start using Blockbuster for our rental needs. I've mulled giving Netflix a try but screw it. I will stick with Blockbuster. Remember, they went to bat hard for us last summer!!!!

Give our BUSINESS to BLOCKBUSTER

Heart&Soul · 01-29-2008, 07:44 PM

I've gotten a couple of Blu-Rays from Netflix, and I have about a dozen with Very Long Wait. I'm hoping that Netflix will see how many Blu-Rays are sitting in queues and will buy more.

BlurayManiac · 01-29-2008, 07:53 PM

Quote:

Originally Posted by makeusleep

It seems as though Netflix does not want to order more Blu-Ray titles in spite of their customers. I am not suprised by this action, on March 26, 2007, Founder and CEO of Netflix Reed Hastings joined the Board of Directors at Microsoft.
http://www.microsoft.com/presspass/b...s/default.mspx

With Microsoft's money and influence it seems as though Netflix and Reed Hastings do not care what their customers want. Instead they are telling us to go buy a LG box so we can download 720p and Dolby Digital.

"Reed's track record for delivering innovative and disruptive technologies to market is very impressive," said Microsoft chairman Bill Gates. "With his rich consumer and technology background, he will be a tremendous addition to our board."

"There are very few companies that rival Microsoft's impact on the way millions of people live, work and play around the world," Hastings said. "I look forward to working with Microsoft's esteemed group of board members to help shape the direction of the company as it continues to tackle the biggest industry challenges and opportunities."
http://www.hackingnetflix.com/2007/0...x_ceo_ree.html

If you recall Netflix stock plunged back in July 2007...
"For the first time in their eight-year history, Netflix (NFLX) subscribers declined in numbers for a quarter. As of the end of June, the company lost 55,000 customers from the beginning of April."
http://www.bizofshowbiz.com/2007/07/...r_answers.html

So it looks like Netflix could care less what its customers want and with Microsoft is trying to force customers to choose a certain product. I would suggest buying put options on Netflix stock and canceling your subscription. Maybe that will send a message to Mr. Hastings.

JUST CANCELLED MY MEMBERSHIP SCREW MICROSOFT. GO BLu-RAY

SeahawxBlu · 01-29-2008, 07:55 PM

I have been with Netflix for like 6 years and ever since I went to Blu Ray preferred, I have since Very long wait messages for almost every new release. I finally bought Planet Earth because it sat there for months. Superbad is another one I have waited forever for. On the other hand, I got Lost Season 3, Terminator 3 and Shoot 'em Up almost immediately upon release. Don't know why they have so many problems. Plus, they STILL have not added Omega Man on Blu Ray. I have written at least every couple of weeks requesting it too.

Living Near Shamu · 01-29-2008, 07:58 PM

I had Blockbuster but cancelled it because they kept raising their prices. They raised my billing amount twice in 6 mts.

SeahawxBlu · 01-29-2008, 08:03 PM

I have a friend who cancelled Blockbuster because he was tired of the long waits and the price increases. He went to Netflix and while he is having better luck, he's still getting long waits. At least he's paying less.

juanleche · 01-29-2008, 08:07 PM

yeah pricing kept me with netflix, but I never new the MS connection, screw amir I'm switching over

Jim L · 01-29-2008, 08:13 PM

Although my first experience was good, they have really deteriorated.

BlockBuster was shipping my movies much faster, and never had the long wait on new Blu-ray titles. Plus they had the added benefit of in-store exchanges.

I quit Blockbuster just because they raised the price. Now I think for a few extra bucks they are worth it.

After this month, I'm going back to Blockbuster.

Ferris · 01-29-2008, 08:29 PM

Quote:

Originally Posted by SeahawxBlu

I have a friend who cancelled Blockbuster because he was tired of the long waits and the price increases. He went to Netflix and while he is having better luck, he's still getting long waits. At least he's paying less.

Agree here...

MacDaddyOJack · 01-29-2008, 08:30 PM

Netflix has been great for me up until this month. My ENTIRE queue is Blu and they are all on wait. Most of them on long or very long wait. I emailed them with a complaint and got nothing. They keep this up and I'm going to blockbuster.

01-29-2008, 07:04 PM	#1
makeusleep Member Member since:Jul 2007	Netflix not listening to their customers It seems as though Netflix does not want to order more Blu-Ray titles in spite of their customers. I am not suprised by this action, on March 26, 2007, Founder and CEO of Netflix Reed Hastings joined the Board of Directors at Microsoft. http://www.microsoft.com/presspass/b...s/default.mspx With Microsoft's money and influence it seems as though Netflix and Reed Hastings do not care what their customers want. Instead they are telling us to go buy a LG box so we can download 720p and Dolby Digital. "Reed's track record for delivering innovative and disruptive technologies to market is very impressive," said Microsoft chairman Bill Gates. "With his rich consumer and technology background, he will be a tremendous addition to our board." "There are very few companies that rival Microsoft's impact on the way millions of people live, work and play around the world," Hastings said. "I look forward to working with Microsoft's esteemed group of board members to help shape the direction of the company as it continues to tackle the biggest industry challenges and opportunities." http://www.hackingnetflix.com/2007/0...x_ceo_ree.html If you recall Netflix stock plunged back in July 2007... "For the first time in their eight-year history, Netflix (NFLX) subscribers declined in numbers for a quarter. As of the end of June, the company lost 55,000 customers from the beginning of April." http://www.bizofshowbiz.com/2007/07/...r_answers.html So it looks like Netflix could care less what its customers want and with Microsoft is trying to force customers to choose a certain product. I would suggest buying put options on Netflix stock and canceling your subscription. Maybe that will send a message to Mr. Hastings. Last edited by makeusleep; 01-29-2008 at 07:06 PM.

01-29-2008, 08:13 PM	#18
Jim L Special Member Top contributor Member since:Apr 2006 Location:The Piedmont, NC Blu-ray reviews: 12 Trading Score:20	This is my second go-around with Netflix Although my first experience was good, *they have really deteriorated*. BlockBuster was shipping my movies much faster, and never had the long wait on new Blu-ray titles. Plus they had the added benefit of in-store exchanges. I quit Blockbuster just because they raised the price. Now I think for a few extra bucks they are worth it. After this month, I'm going back to Blockbuster.

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01-29-2008, 07:09 PM	#2
saxwork Member Member since:Jul 2007	I have had a terrible time with Netflix and Blu-Ray. So much so that I only use Netflix for SD DVDs. I have never gotten a Netflix Blu-Ray with out "Very Long Wait" listed, but SD DVDs are only 1 day turnaround as I am in a metropolitan area. I use Blockbuster for my Blu needs, I recommend other do the same.

01-29-2008, 07:21 PM	#4
javabear Senior Member Member since:Jul 2007 4K collection:- Blu-ray collection:- Digital collection:- iTunes collection:- Blu-ray reviews:8 Trading Score:311	I have just cancelled my subscription to netflix. I'll rent from blockbuster.

01-29-2008, 07:22 PM	#5
york weir Special Member Member since:Nov 2007	I have no issues with Netflix and blu-ray. I got The Simpsons movie within three days of release. Some show long wait in my queue but still ship.

01-29-2008, 07:28 PM	#6
Blu-ray Fanatic Blu-ray Ninja Member since:Aug 2007 Location:San Antonio Blu-ray reviews:1	Netflix wasn't that bad when I was subscribed with them but since Blockbuster is all around me including the stores it's been more beneficial to me.

01-29-2008, 07:29 PM	#7
miro Active Member Member since:May 2007 Location:SLC	I've done both and in the end I had to go with Blockbuster just to show them support for choosing blu.

01-29-2008, 07:33 PM	#8
Blu-Ray Buckeye Power Member Member since:Dec 2006 Location:Virginia	I dumped Netflix over a year ago. I was an early adopter and they had grandfathered my pricing which was nice. however the service and quality just went downhill to where it wasn't worth it to me. There lack of support for blu has just made me happier with that decision.

01-29-2008, 07:35 PM	#9
york weir Special Member Member since:Nov 2007	Is there any truth to the report that netflix was limited to 2000 copies of movies? I believe I read that in the insiders thread at AVS.

01-29-2008, 07:43 PM	#11
TruBlu2 Senior Member Member since:Aug 2007 Blu-ray reviews:1	I say all of us just start using Blockbuster for our rental needs. I've mulled giving Netflix a try but screw it. I will stick with Blockbuster. Remember, they went to bat hard for us last summer!!!! Give our BUSINESS to BLOCKBUSTER

01-29-2008, 07:44 PM	#12
Heart&Soul Senior Member Member since:Dec 2007 Location:Oregon 4K collection:157 Blu-ray collection:713 Blu-ray reviews:50	I've gotten a couple of Blu-Rays from Netflix, and I have about a dozen with Very Long Wait. I'm hoping that Netflix will see how many Blu-Rays are sitting in queues and will buy more.

01-29-2008, 07:55 PM	#14
SeahawxBlu Special Member Member since:Dec 2007 Location:Redmond, WA	I have been with Netflix for like 6 years and ever since I went to Blu Ray preferred, I have since Very long wait messages for almost every new release. I finally bought Planet Earth because it sat there for months. Superbad is another one I have waited forever for. On the other hand, I got Lost Season 3, Terminator 3 and Shoot 'em Up almost immediately upon release. Don't know why they have so many problems. Plus, they STILL have not added Omega Man on Blu Ray. I have written at least every couple of weeks requesting it too.

01-29-2008, 07:58 PM	#15
Living Near Shamu Blu-ray Samurai Member since:Oct 2007 Location:Austin, TX Trading Score:42	I had Blockbuster but cancelled it because they kept raising their prices. They raised my billing amount twice in 6 mts.

01-29-2008, 08:03 PM	#16
SeahawxBlu Special Member Member since:Dec 2007 Location:Redmond, WA	I have a friend who cancelled Blockbuster because he was tired of the long waits and the price increases. He went to Netflix and while he is having better luck, he's still getting long waits. At least he's paying less.

01-29-2008, 08:07 PM	#17
juanleche Active Member Member since:Oct 2007	yeah pricing kept me with netflix, but I never new the MS connection, screw amir I'm switching over

01-29-2008, 08:30 PM	#20
MacDaddyOJack Blu-ray Guru Member since:Sep 2007 Location:Richmond, VA PSNetwork: MacDaddyOJack Trophy Level: 12(4%) Home Theater Gallery:12 Blu-ray collection:71 Blu-ray reviews:23 Trading Score:4	Netflix has been great for me up until this month. My ENTIRE queue is Blu and they are all on wait. Most of them on long or very long wait. I emailed them with a complaint and got nothing. They keep this up and I'm going to blockbuster.

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