Quote:
Originally Posted by Gouki
Gah, I was overexcited it was back in stock and forgot to use the code! (even though half my cart was "not eligible for promotional discounts")
So I reordered and opened a support ticket to cancel the first. Saved me $13, thanks!
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So Rightstuf will see my ticket and just take care of me, right?
Hahahahaha, Gouki you sweet summer child, this is not normal customer service,
THIS
IS
RIGHTSTUF!!!!!
I had a feeling something stupid was about to happen, so I made another order with the coupon code, as I didn't want KOR to sell out while Rightstuf this out:
(This is on Friday)
Now, at this point both orders are:
Pending fulfillment, which I believe means that the order has been received, but nothing's been packed or shipped.
I receive this morning:
So they have a crack team over at the warehouse that pack orders at 10:00pm at night, huh? And thanks for closing my ticket with no solution, great customer service.
Wait, no, still pending fulfillment:
So then I create a new ticket:
And then I receive:
So in the time in between my response to the first message, they created two shipping labels:
But still, nothing has been shipped yet.
Last thing I sent was:
(I know I'm going to get ten responses with: "Well, I've never had a single problem with them, they are fanatastic!)
I just don't understand why they are hell-bent on sending me two identical orders, and why two different CS reps see absolutely nothing out of the ordinary with this.
Also, I can't believe how shady they are with telling people how far along their order is, when we can see it on the website.
#ThereAreTwoOrders
#PendingFullfilmentDoesNotEqualShipped
#IWantKOR