Can we send defect BD to claim for the new one at distributor?

[SeaGhost]

Hi

Just wonder if you got BD from online store such as ebay and keep it on your shelf for months, and then later when you open this BD you found that your BD won't play on your player or any other players.
In this case,where else you can sent this defect BD to claim for the new one when you couldn't claim from where you bought it, since already been months.

My Fifth Element played fine at first. And 3-4 days later I want to watch it again but it won't play any more,dics not found and my drive (Lite on - iHO-S104-08) tried to read it forever,nothing happen.Not sure problem with disc or BD's drive, but all other BDs worked fine.
Thinking about buy the new one....