mediadis ordering question - Blu-ray Forum

househead · 05-11-2010, 02:12 AM

Hi guys, looking for any input. I ordered 4 movies and was successfully charged for 4. I received a notice saying 2 shipped with no info on the other 2. I sent a message through their site twice asking for status on the other 2 (whether they would be refunding or sending soon). Haven't heard back and it's been a week. Is this place usually non-responsive with US customers? So they normally ship as available rather than wait til an order is filled?

Thanks!

jw · 05-11-2010, 02:15 AM

I am having a similar problem, we used to be able to check order status but something changed, I dont like their CS response

househead · 05-11-2010, 02:23 AM

Uh oh.

I really want the movies I ordered and don't want to be ripped off $85.

Keep you posted if i hear anything. *fingers crossed*

ArieS · 05-11-2010, 06:00 PM

Same thing with me. I ordered 2 movies from them a while ago and my order used to be listed under my account but 1 day it disappeared. I sent 2 e-mail in English and 1 in French and never got an answer. I placed the same order again (cheaper this time around)
I received shipping notification saying the movies were shipped on april 24th and 28th. We'll see when/if they arrive.
Anyway, it was my first time and probably the last time ordering from them.

05-11-2010, 08:16 PM

Order a bluray a month ago from them have not receive it and customer service has ignore me.

X-Vision · 05-13-2010, 09:08 AM

Purchased two blus last week. Minority Report and Saving Private Ryan. Arrived on time. No issues.
I did however try to get their contact team to change the delivery address after ordering but they only replied after shipment that it was too late (duh).

househead · 05-17-2010, 01:31 PM

FINALLY received a response after 2 weeks. Looks like they are sending my order in pieces (what was available). Hopefully I actually receive it.

Be warned - this place will charge you regardless of availability. The site said ships within 4-7 working days. One of the movies I ordered still isn't in stock but I was charged for it on 4/26. Today is 5/17.

PanaPlasma · 05-21-2010, 02:17 PM

Till 1 year ago Mediadis was a good onlinestore.

Last year it went bankrupt, and has been taken over by another company (Free Record Shop).

Since then you better avoid them! (no more order tracking, answering takes 2 weeks at least, sending wrong articles, immediately charged - refunds take a lot of time,...)

Complaints can be done at Becommerce (only in French and Dutch).

I made a complaint, and gave them a link to this site and other forums complaining about mediadis.

househead · 05-21-2010, 06:01 PM

Thanks for the info PanaPlasma!

I actually received one of my disks today. This was the first and last time I'll being ordering anything from mediadis.

05-11-2010, 02:12 AM	#1
househead Banned Top ranked HT gallery Member since:Sep 2007 Home Theater Gallery:9 Trading Score:4	mediadis ordering question Hi guys, looking for any input. I ordered 4 movies and was successfully charged for 4. I received a notice saying 2 shipped with no info on the other 2. I sent a message through their site twice asking for status on the other 2 (whether they would be refunding or sending soon). Haven't heard back and it's been a week. Is this place usually non-responsive with US customers? So they normally ship as available rather than wait til an order is filled? Thanks!

05-11-2010, 06:00 PM	#4
ArieS Special Member Top contributor Member since:May 2008 Location:Portland, OR 4K collection:- Blu-ray collection:- Trading Score:33	Same thing with me. I ordered 2 movies from them a while ago and my order used to be listed under my account but 1 day it disappeared. I sent 2 e-mail in English and 1 in French and never got an answer. I placed the same order again (cheaper this time around) I received shipping notification saying the movies were shipped on april 24th and 28th. We'll see when/if they arrive. Anyway, it was my first time and probably the last time ordering from them. Last edited by ArieS; 05-11-2010 at 06:10 PM.

05-21-2010, 02:17 PM	#8
PanaPlasma Active Member Member since:Sep 2009 Location:Belgium Blu-ray collection:187	. Till 1 year ago Mediadis was a good onlinestore. Last year it went bankrupt, and has been taken over by another company (Free Record Shop). Since then you better avoid them! (no more order tracking, answering takes 2 weeks at least, sending wrong articles, immediately charged - refunds take a lot of time,...) Complaints can be done at Becommerce (only in French and Dutch). I made a complaint, and gave them a link to this site and other forums complaining about mediadis.

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05-11-2010, 02:15 AM	#2
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519	I am having a similar problem, we used to be able to check order status but something changed, I dont like their CS response

05-11-2010, 02:23 AM	#3
househead Banned Top ranked HT gallery Member since:Sep 2007 Home Theater Gallery:9 Trading Score:4	Uh oh. I really want the movies I ordered and don't want to be ripped off $85. Keep you posted if i hear anything. fingers crossed

05-11-2010, 08:16 PM	#5
burt91001 Guest	Order a bluray a month ago from them have not receive it and customer service has ignore me.

05-13-2010, 09:08 AM	#6
X-Vision Member Top contributor Member since:Nov 2009 Location:Belgium Blu-ray reviews:27	Purchased two blus last week. Minority Report and Saving Private Ryan. Arrived on time. No issues. I did however try to get their contact team to change the delivery address after ordering but they only replied after shipment that it was too late (duh).

05-17-2010, 01:31 PM	#7
househead Banned Top ranked HT gallery Member since:Sep 2007 Home Theater Gallery:9 Trading Score:4	FINALLY received a response after 2 weeks. Looks like they are sending my order in pieces (what was available). Hopefully I actually receive it. Be warned - this place will charge you regardless of availability. The site said ships within 4-7 working days. One of the movies I ordered still isn't in stock but I was charged for it on 4/26. Today is 5/17.

05-21-2010, 06:01 PM	#9
househead Banned Top ranked HT gallery Member since:Sep 2007 Home Theater Gallery:9 Trading Score:4	Thanks for the info PanaPlasma! I actually received one of my disks today. This was the first and last time I'll being ordering anything from mediadis.

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