My new Mac has jaundice

[GasCat]

If you are getting a MacBook pro you may not want to know this information and live in peace. I wish I would have popped a vicodin and lived in la-la- land; I put on my detective hat and now I am totally bummed out.
http://forums.macrumors.com/showthread.php?t=343219

After getting my mac I saw it had a problem with discoloration on the screen. Apparently this is a well-known issue but not admitted to by Apple. I took it into an Apple Store who said it was "within specs". I talked to a manager who opened another one and it had the same issue.

Apparently there are two screens Apple uses in MacBook Pros. The Samsungs have problems. The LGs do not. So what you have is some people complaining and a group of others saying they are nuts. BTW, the ones on display in the Apple store are LG's.

I have invested so much in accessories and the restocking fee is 10 percent so I am basically up that ol' river without a paddle and a new laptop.

[BTBuck1]

Originally Posted by GasCat

If you are getting a MacBook pro you may not want to know this information and live in peace. I wish I would have popped a vicodin and lived in la-la- land; I put on my detective hat and now I am totally bummed out.
http://forums.macrumors.com/showthread.php?t=343219

After getting my mac I saw it had a problem with discoloration on the screen. Apparently this is a well-known issue but not admitted to by Apple. I took it into an Apple Store who said it was "within specs". I talked to a manager who opened another one and it had the same issue.

Apparently there are two screens Apple uses in MacBook Pros. The Samsungs have problems. The LGs do not. So what you have is some people complaining and a group of others saying they are nuts. BTW, the ones on display in the Apple store are LG's.

I have invested so much in accessories and the restocking fee is 10 percent so I am basically up that ol' river without a paddle and a new laptop.

This is the type of BS that usually happens with anything I buy...

Sorry about that,

thanks for the heads up!

Guess i'll stick with PC this round.

[GasCat]

Otherwise it seemed to be a nice system. I am just sorry I saw this yellow part on the screen and looked around on the web. The default background is blue and masks the problem.

Anyone getting a MBP may have better results with a matte screen. The glossy ones all seem to be Samsung right now. A second issue I had was the screen doesn't close flat. One corner (usually the left) is ajar on them. (I could have lived with that problem but it shows there is a defect in the Chinese assembly lines.)

Here is a video which clearly shows the problem. Does anyone know the program? It looks like a windows Paint program.
http://www.youtube.com/watch?v=syrZvxNW0to
(Calibration would work if the entire screen was the same color and needed adjusting. Another "fix" offered by users is making the screen as bright as possible.)

[aristotles]

Originally Posted by GasCat

If you are getting a MacBook pro you may not want to know this information and live in peace. I wish I would have popped a vicodin and lived in la-la- land; I put on my detective hat and now I am totally bummed out.
http://forums.macrumors.com/showthread.php?t=343219

After getting my mac I saw it had a problem with discoloration on the screen. Apparently this is a well-known issue but not admitted to by Apple. I took it into an Apple Store who said it was "within specs". I talked to a manager who opened another one and it had the same issue.

Apparently there are two screens Apple uses in MacBook Pros. The Samsungs have problems. The LGs do not. So what you have is some people complaining and a group of others saying they are nuts. BTW, the ones on display in the Apple store are LG's.

I have invested so much in accessories and the restocking fee is 10 percent so I am basically up that ol' river without a paddle and a new laptop.

Sorry to hear about your bad luck. I've never had a problem with any mac laptop display, LCD Monitor (Acer) or the Panels in my Prima or my current Sony Bravia. Not one dead or stuck pixel.

I owned the original 12" aluminum pBook and currently have a February-March 2006 era 15" MBP.

Try sending an email to Steve Jobs about your situation.

[Footloose301]

My brand new MBP is awesome. No problems here. But I have the 17" gloss so it isn't LED like the 15". Is it only happening on the 2.2?

I have a MacBook Pro 17" Gloss 2.4Ghz Core 2 Duo w/ 4GB RAM and 160@7200RPM Harddrive.



Sorry to hear that though. Sucks spending that much money and not having something that meets expectations.

BTW, How do you know whether the screen is LG or Samsung?

[GasCat]

This is from the thread I referenced in my first post. The author made an error which I am correcting.
System Preferences>Displays>click on the "Color" tab>Click "Open Profile">go to number 13. If you see 9C67 the manufacture is LG, 9C68 [is Samsung.]

The thread has a giirl who had the issue and took it in. She tried all the systems and all were bad. She wound up with a 17" and is very pleased too.

The 15 inch matte screens may be ok now but that thread really needs more data to tell. The MBP reeks beauty though as a machine. I can't believe Apple is saying it is "within specs" when they are known for their graphical work. I guess they don't care about that title any when it comes to the 15.4" MBP or MB

[GasCat]

Originally Posted by aristotles

Sorry to hear about your bad luck. I've never had a problem with any mac laptop display, LCD Monitor (Acer) or the Panels in my Prima or my current Sony Bravia. Not one dead or stuck pixel.

I owned the original 12" aluminum pBook and currently have a February-March 2006 era 15" MBP.

Try sending an email to Steve Jobs about your situation.

I sent him an email. I really doubt anything will come of it but who knows.

The ipod nano has a loud pop when it comes out of sleep mode.
The Adobe CS3 they keep sending me is the OEM version not the Educational Version.
The MacBook Pro 15" is known to have an issue.

The only one I really want fixed is the last one.

[aygie]

ah dude, now i understand that other post can you not claim on insurance? maybe it fell off a table.....

[GasCat]

Originally Posted by Aygie

ah dude, now i understand that other post can you not claim on insurance? maybe it fell off a table.....

I have renter's insurance but I don't really feel like going that route.

The corner (left) does not seat all the way down on almost all systems when shut. It's considered "in spec". Now people are starting to say they have dust, dirt and hair behind the display. Gee, I wonder how that got in there?

[Footloose301]

Originally Posted by GasCat

This is from the thread I referenced in my first post. The author made an error which I am correcting.
System Preferences>Displays>click on the "Color" tab>Click "Open Profile">go to number 13. If you see 9C67 the manufacture is LG, 9C68 [is Samsung.]

The thread has a giirl who had the issue and took it in. She tried all the systems and all were bad. She wound up with a 17" and is very pleased too.

The 15 inch matte screens may be ok now but that thread really needs more data to tell. The MBP reeks beauty though as a machine. I can't believe Apple is saying it is "within specs" when they are known for their graphical work. I guess they don't care about that title any when it comes to the 15.4" MBP or MB

Mine says 9C61.....perhaps its because of the size difference.

[aristotles]

Originally Posted by GasCat

The 15 inch matte screens may be ok now but that thread really needs more data to tell. The MBP reeks beauty though as a machine. I can't believe Apple is saying it is "within specs" when they are known for their graphical work. I guess they don't care about that title any when it comes to the 15.4" MBP or MB

Those numbers vary depending on the revision. Mine is a first release MBP.

You got the Glossy version? Most early reviews implied that the glossy version was not suitable for print work but ok for casual video work as colour accuracy was not as critical for video work given the multiple possible colour profiles and temperatures possible with end user screens.

I believe most reviewers noticed less colour accuracy with the glossy displays.

How long ago did you buy it? See if you can do an exchange for a matte display MBP.

[GasCat]

Originally Posted by aristotles

Those numbers vary depending on the revision. Mine is a first release MBP.

You got the Glossy version? Most early reviews implied that the glossy version was not suitable for print work but ok for casual video work as colour accuracy was not as critical for video work given the multiple possible colour profiles and temperatures possible with end user screens.

I believe most reviewers noticed less colour accuracy with the glossy displays.

How long ago did you buy it? See if you can do an exchange for a matte display MBP.

There is a lot of back and forth on the display. The "genius" at the Apple store reinforced that the glossy was the one to get for any graphics. The glossy is supposed to have more vibrant colors. It's main flaw I read of before my purchase was the reflection. Matte's originally had the tinging issue but now it has switched over to the glossy screens. Samsung seems to be the culprit. (I look at my 56" HDTV and shake my head.)

I am going to see if I can get a matte. If they ship a glossy back out to me with the issue I will keep sending it back until its fixed or they tire of me. I want it to work so I can. They want to minimize cost and know this one has a problem. They must deal with the same issue all day long.

[GasCat]

Originally Posted by Footloose301

Mine says 9C61.....perhaps its because of the size difference.

Is it a 17" one? That doesn't have a backit LED system which apparently causes this problem. Some users have relented and just stepped up to the larger screen because they were tired of trying to get it fixed.

[Footloose301]

Originally Posted by GasCat

Is it a 17" one? That doesn't have a backit LED system which apparently causes this problem. Some users have relented and just stepped up to the larger screen because they were tired of trying to get it fixed.

Yeah thats what I was saying in the first post.... I knew the LED's werent in the 17's....

I also bought the glossy screen for videos and pictures. I've talked to many Apple people and they said it was the one to get. Also, I have an HP laptop that is glossy and it looked much better than any other matte I have seen so I'm partial for the glossy. The matte screen may be better for other things and I think its mostly user preference, but I think things look better on the glossy. But, obviously if you're out in the sun it kinda sucks.

[Deciazulado]

glossy screens (or photographs) have blacker blacks and deeper colors because they refect incoming light in one direction, while matte screens reflect incoming light in all directions. So with a glossy surface you can adjust the relative position of the light source/screen so it reflects away from you (like at a 45º angle). With a matte surface, no matter how you position them, some of the light hitting the screen bounces back to your eye. (Think of a matte surface as a white wall, and the glossy surface as a mirror. If you paint the other walls in the room black and turn on a light, the white wall looks white from anywhere, The mirrored wall would look black if your light or yourself were positioned in a way you didn't see it on the mirror.)

[GasCat]

Interesting Decla.

I have the following options:
Get my money back and take a 10 percent hit for restocking fees.
Get a replacement Glossy screen which will likely have the problem.
Get a replacement Matte screen while will likely not have the problem.
Get a 17" screen which will not have the problem (but I have to pay 700 more for it.)
Keep the one I have and use it with the problem.

The restocking fees will be 230 dollars. I have about 120 dollars in accessories just for the system so I would be out 350 dollars until I resell the things at a loss. I would also have to get another system and buy the same accessories for it.

If I get a 17 inch replacement I would have a system that is too bulky and costs far too much.
If I keep the one I have I will always see the problem and wonder why I didn't replace it.
If I get the glossy one I will likely have to send it back 3 or four times (at least). That would easily be a 2 month time without a system.
If I get the matte I would likely have a good one and could use it right away but the colors would not be quite as vibrant.

I am leaning towards the matte one. Why can't Apple just admit a problem and correct it? I found one thread on their site from June 30th describing the problem. I believe the last post to that thread was on 9/18. My image of Apple has certainly changed beacause of this problem.

[Footloose301]

Originally Posted by GasCat

Interesting Decla.

I have the following options:
Get my money back and take a 10 percent hit for restocking fees.
Get a replacement Glossy screen which will likely have the problem.
Get a replacement Matte screen while will likely not have the problem.
Get a 17" screen which will not have the problem (but I have to pay 700 more for it.)
Keep the one I have and use it with the problem.

The restocking fees will be 230 dollars. I have about 120 dollars in accessories just for the system so I would be out 350 dollars until I resell the things at a loss. I would also have to get another system and buy the same accessories for it.

If I get a 17 inch replacement I would have a system that is too bulky and costs far too much.
If I keep the one I have I will always see the problem and wonder why I didn't replace it.
If I get the glossy one I will likely have to send it back 3 or four times (at least). That would easily be a 2 month time without a system.
If I get the matte I would likely have a good one and could use it right away but the colors would not be quite as vibrant.

I am leaning towards the matte one. Why can't Apple just admit a problem and correct it? I found one thread on their site from June 30th describing the problem. I believe the last post to that thread was on 9/18. My image of Apple has certainly changed beacause of this problem.

I would just go with the 17". It would clear up all of the problems and in all honesty, the 17" really is not that much larger than the 15".

Size and weight
15-inch MacBook Pro
Height: 1.0 inch (2.59 cm)
Width: 14.1 inches (35.7 cm)
Depth: 9.6 inches (24.3 cm)
Weight: 5.4 pounds (2.45 kg) with battery and optical drive installed
17-inch MacBook Pro
Height: 1.0 inch (2.59 cm)
Width: 15.4 inches (39.2 cm)
Depth: 10.4 inches (26.5 cm)
Weight: 6.8 pounds (3.08 kg) with battery and optical drive installed

Before I got this MacBook Pro 17" I had a Hewlett Packard 15.4" which is much larger believe it or not. The MacBook Pro is only wider by about an inch. Yes, I know you don't have an HP and that you have a Mac, but just making a comparison. The 17" really is not that large but is nice to have the extra work space. This is the HP I had http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN

Height: 1.8 inches (actually seems more like 2.5")
Width: 14.25"
Depth: 11.59"
Weight: 7.9lbs (seems more than that)

[Footloose301]

Also, the 17" has

1) 2.4Ghz Core 2 Duo instead of the 2.2Ghz...
2) Better graphics card installed
3) 1080P display available I ordered one but was back ordered so I had to cancel my order and get the regular one. But I went to the Apple store to see in person if there was a difference and there really isn't that much of a difference at all because its hard to notice 1080P on a 17" display
4) 1 more USB
5) Guaranteed you won't have the LED yellowing
6) Its a much better selling point and keeps its value better.
7) You can get up to a 250GB@4200, stock is 160GB@5400, or I have the 160@7200RPM HD.
8) Battery life is about the same. (5.75hrs:6 hrs)
9) (This was a big one for me.) This years models have 802.11n wireless instead of 802.11b or 802.11g. This 802.11n wireless is 5 times faster than 802.11g which also makes it then 25 times faster than 802.11b. You can download movies, music, or files in no time at all.

[GasCat]

Thanks for the ideas. I was going to follow the advice but the price was actually 800 more and my educational discount became even smaller as a percentage of the deal.

I'm going to get a glossy replacement and see how it goes. It's a crapshoot from what I have been reading. Some are saying the matte has problems now too. I could also spend 600.00 more on a 20" cinema display at home which doesn't have the problem, it's a balance of what you need/want and can afford.

I bet there's one Chinese person on the line who knows how to put the things together and the rest have a cigarette in one hand and a screwdriver in the other.

[aristotles]

Originally Posted by GasCat

There is a lot of back and forth on the display. The "genius" at the Apple store reinforced that the glossy was the one to get for any graphics. The glossy is supposed to have more vibrant colors. It's main flaw I read of before my purchase was the reflection. Matte's originally had the tinging issue but now it has switched over to the glossy screens. Samsung seems to be the culprit. (I look at my 56" HDTV and shake my head.)

I am going to see if I can get a matte. If they ship a glossy back out to me with the issue I will keep sending it back until its fixed or they tire of me. I want it to work so I can. They want to minimize cost and know this one has a problem. They must deal with the same issue all day long.

Well the genius is wrong. There is a reason why the Cinema displays are all matte. The glossy displays tend of exaggerate colour saturation which would also explain why your displays appear to be a bit yellow as the display itself might have a very slight off neutral colour temperature and the properties of the gloss would tend to exaggerate the yellow tint. Because of the saturation issue, the glossy displays are not suitable for graphics work at all.

The glossy display is supposed to appeal to the casual user and for movie viewing rather than for for graphics work. I would also guess that the plastic itself might have a slight off white tint to it.

Have you tried running the calibration tool? It might allow you to adjust the temperature to something that might get rid of the tint assuming it is not a property of the plastic itself.