PS5 Disc Playback Issues

[eightslicesofpie]

Does anyone else have issues playing 4k movies on their PS5?

I know there was a widespread issue with Nightmare Before Christmas last year, but in the past month I've had a problem with that, with After Hours from Criterion, and today with Singin' in the Rain. It's always the same issue: the sound goes out and the image starts to freeze and then kinda judders along for several seconds. Sometimes if I fast-forward past it it'll play again, but then it always starts up again very shortly after.

The discs look fine, no scratches or dust or anything that I can see, and even when I clean them anyway the issue persists.

Is this just a known problem with the PS5 as a 4k player? Are there any fixes anyone knows about? When Nightmare gave me issues like two weeks ago I checked and I have the latest firmware.

[stvn1974]

I just got a PS5 for Christmas and decided to try out a 4K UHD. The Godfather was the first and last disc I will be putting into it. It did what the OP mentioned, the sound would drop out and then there would be a juddering motion like if you kept hitting the pause button and rewind at the same time. I put the disc in my Panasonic and it worked flawlessly. I wonder what it is with Sony products choking on UHDs?

[cybersoga]

My original PS5 has been one of the most reliable players i've ever had to be honest, never had an issue.

I had a new UBP-X800M2 where discs kept freezing which doesn't happen with my PS5

New PS5's might be different? Do you have the one with the removable drive?

[Steedeel]

Originally Posted by cybersoga

My original PS5 has been one of the most reliable players i've ever had to be honest, never had an issue.

I had a new UBP-X800M2 where discs kept freezing which doesn't happen with my PS5

New PS5's might be different? Do you have the one with the removable drive?

Same here, use the PS5 as a bedroom player when I’m not gaming and so far, 40 discs, zero issues.

[Steedeel]

Originally Posted by eightslicesofpie

Does anyone else have issues playing 4k movies on their PS5?

I know there was a widespread issue with Nightmare Before Christmas last year, but in the past month I've had a problem with that, with After Hours from Criterion, and today with Singin' in the Rain. It's always the same issue: the sound goes out and the image starts to freeze and then kinda judders along for several seconds. Sometimes if I fast-forward past it it'll play again, but then it always starts up again very shortly after.

The discs look fine, no scratches or dust or anything that I can see, and even when I clean them anyway the issue persists.

Is this just a known problem with the PS5 as a 4k player? Are there any fixes anyone knows about? When Nightmare gave me issues like two weeks ago I checked and I have the latest firmware.

As asked earlier, new or old model?

[eightslicesofpie]

Originally Posted by cybersoga

My original PS5 has been one of the most reliable players i've ever had to be honest, never had an issue.

I had a new UBP-X800M2 where discs kept freezing which doesn't happen with my PS5

New PS5's might be different? Do you have the one with the removable drive?

Originally Posted by Steedeel

As asked earlier, new or old model?

It's a launch model, got it day 1 in 2020 lol

Nightmare Before Christmas a few weeks ago was the first time this ever happened, then After Hours, and now Singin in the Rain. In the past 3 years I never had one issue

[Steedeel]

Originally Posted by eightslicesofpie

It's a launch model, got it day 1 in 2020 lol

Nightmare Before Christmas a few weeks ago was the first time this ever happened, then After Hours, and now Singin in the Rain. In the past 3 years I never had one issue

Yeah, just sounds like a faulty batch to me. My disc player has given me zero problems.

[dandatechman]

I'm pretty sure this is an issue with the way the PS5 buffers and when it goes to the 2nd layer of the disk, it doesn't buffer enough or something and starts to stutter. When the head moves back is when it starts to fall aprt. The same thing was happening with a brand new set of LOTR trilogy. It happened too every movie about 50%-75% of the way through the movie it would just stutter and freeze. I would have to skip to the next scene to get it to play. Seems like this issue has been around since the launch of the system i was hoping there is a fix for it by now. I dont want to spend another 400$ on UHD BR player, the PS5 should be serviceable as a player, but its not

[cybersoga]

Originally Posted by dandatechman

I'm pretty sure this is an issue with the way the PS5 buffers and when it goes to the 2nd layer of the disk, it doesn't buffer enough or something and starts to stutter. When the head moves back is when it starts to fall aprt. The same thing was happening with a brand new set of LOTR trilogy. It happened too every movie about 50%-75% of the way through the movie it would just stutter and freeze. I would have to skip to the next scene to get it to play. Seems like this issue has been around since the launch of the system i was hoping there is a fix for it by now. I dont want to spend another 400$ on UHD BR player, the PS5 should be serviceable as a player, but its not

Sounds like a faulty player. I would get it fixed under warranty.

[eightslicesofpie]

Originally Posted by Shango6

I have this same exact problem with my ps5
Do any of you have found any solutions?
I notice it happens only with the 4K movies blurays and dvd work fine
I also have a 1080p tv and not a 4k tv would that be the problem maybe the tv cant handle 4k resolution?
Whats weird is i do only have this problem for 2-3 months and i been watching my 4k discs on the ps5 for a year now with no issues untill just 2-3 months ago…
I was watching the new release of Belly in 4k

I have no solution either but it's interesting that you and I both only started having issues around November-ish

[Deezer1986]

Mine’s had the same issue and it’s been on movies I’ve owned for a while and had play with no issues previously. Specifically The Batman and The Mummy (Brendan Fraser version). I have cleaned the discs and they look fine; I try to be easy with them as well. My PS5 is from 2020 as well. The first issue I had was early October-ish 2023. Starting to really make me consider just going back to Blu ray.

[VanHiscers]

I've gone through an Xbox One S and two 4K UHD players to know that the issue you're talking about eventually happens to all 4K UHD drives.

When you use any disc drive, wear and tear happens, and little by little a mechanical misalignment occurs. For DVDs and regular blu-rays, this would have been fine, as the information on the disc is not so densely packed, so the drive can still read the information with the mechanical misalignment, but since 4K UHD discs' information is packed too densely, the mechanical misalignment will cause the drive to continuously misread the information on discs manufactured in a certain way, which leads to playback issues.

I'm assuming you've owned your PS5 for at least 2 years, and you've been either playing both regular blu-rays and 4K UHD blu-rays on it, or have a lot of games on discs instead of downloads. I noticed that playing regular blu-rays on 4K UHD players somehow worsens the wear and tear, even though 4K UHD players with playback issue would typically continue to play regular blu-ray just fine.

There's not much you can do about your PS5, but I suggest you buy a dedicated 4k UHD blu-ray player with a 4-year Geek Squad plan or equivalent, and simply use your PS5 for gaming and regular blu-ray. For myself, I have both PS4 and PS5, plus a Panasonic UB820. I bought my (2nd by the way) UB820 with a 4-year plan from Best Buy, and only use it for UHD discs that support Dolby Vision; I use my PS5 for gaming and UHD discs that only support HDR10, while my PS4 is now for playing regular blu-rays.

[bhampton]

I have used my PS5 a few times in my HT setup (it's usually just hooked up to a TV.)

My PS5 does great with disc playback but I'm not sure if it bitstreams ATMOS. In the speaker configuration there's 5.1 and 7.1 but no mention of 7.2.4 which is what my configuration is. It may do the audio correctly but I haven't used it enough to know.

[VanHiscers]

Originally Posted by bhampton

I have used my PS5 a few times in my HT setup (it's usually just hooked up to a TV.)

My PS5 does great with disc playback but I'm not sure if it bitstreams ATMOS. In the speaker configuration there's 5.1 and 7.1 but no mention of 7.2.4 which is what my configuration is. It may do the audio correctly but I haven't used it enough to know.

This isn't related to the topic of the threads, but there's a lot to unpack here: first and foremost, there are 2 places on both PS4 and PS5 to set up bitstream. The audio setting you see in the system setup only dictates the audio output of gaming and PlayStation's native apps. The audio output for disc playback can only be changed during disc playback by pressing the menu button (where the traditional "start" button used to be).

PS5 definitely supports Dolby Atmos bitstream for both gaming and disc playback. What I'm confused about, however, is why you're not sure. In the same place where you can pick between 5.1 or 7.1 PCM output, you're given the option to bitstream, and for gaming, Dolby Atmos should be there alongside DTS and another Dolby Digital option, while for disc playback, you simply just choose between PCM and bitstream.

Since you mentioned you only plug the PS5 directly to your TV, I'm thinking maybe your HDMI setting wasn't properly set up for eARC or it doesn't support eARC at all, as the PS5 should detect your AV receiver's capability via your TV's eARC connection to the AV receiver, so play around your TV's HDMI, eARC, and audio handling settings, or if it gets too overwhelming, then plug it into the AV receiver.

[bhampton]

Originally Posted by VanHiscers

Since you mentioned you only plug the PS5 directly to your TV, I'm thinking maybe your HDMI setting wasn't properly set up for eARC or it doesn't support eARC at all, as the PS5 should detect your AV receiver's capability via your TV's eARC connection to the AV receiver, so play around your TV's HDMI, eARC, and audio handling settings, or if it gets too overwhelming, then plug it into the AV receiver.

Thank you for the explanation and I apologize for some confusion. I have never used eARC. I will try to clear up what I meant to say.

I usually play video games with the PS5 or Wii U connected directly to a TV - no soundbar,... no AVR.

My HT is different. I have a Marantz AV processor and a separate 16 channel AMP and my sources run through the processor and then sound goes to the AMP while video goes to the projector.

I usually don't use the PS5 in the HT. My sources are usually a UHD disc player and an ATV4K.

I hooked up the PS5 to the HT a few times and I guess I didn't investigate the audio setup enough to find the bitstream setting. I didn't think that the audio settings would be in two places but that does make sense.

[SlaughterX]

I don't recall having any issues watching After Hours on my PS5...