PS5 Disc Playback Issues

[Steedeel]

Originally Posted by eightslicesofpie

Does anyone else have issues playing 4k movies on their PS5?

I know there was a widespread issue with Nightmare Before Christmas last year, but in the past month I've had a problem with that, with After Hours from Criterion, and today with Singin' in the Rain. It's always the same issue: the sound goes out and the image starts to freeze and then kinda judders along for several seconds. Sometimes if I fast-forward past it it'll play again, but then it always starts up again very shortly after.

The discs look fine, no scratches or dust or anything that I can see, and even when I clean them anyway the issue persists.

Is this just a known problem with the PS5 as a 4k player? Are there any fixes anyone knows about? When Nightmare gave me issues like two weeks ago I checked and I have the latest firmware.

As asked earlier, new or old model?