Panny 46-PZ800U died - any ideas?

[xneox]

TV was on today, then suddenly the picture went black. No storm...no surge/brown out (although it's protected). TV is installed very well on the wall, and connections are good. Sound is still there. I don't even get the small blue input label at the upper left. Nothing works. Power led is solid red. Tried unplugging & plugging back in...tried holding power button...tried disconnecting all sources. Nothing. Waiting for a call back from Panny technician to scheduled in home warranty service, but in the meantime:

anyone have this happen? Thoughts?

should I be worried after it's fixed? It's under mfg warranty now, but what about in 6 more months (I've only owned it since 12/08)?

[xneox]

Nevermind. They tried twice to fix it & couldn't, so they're replacing it with a 50" V10.

[ShockWave]

Originally Posted by xneox

Nevermind. They tried twice to fix it & couldn't, so they're replacing it with a 50" V10.

Indeed! Nice!

[xneox]

The starting offer was a 46" G15, but I had to push the issue of the one-sheet-of-glass design. I really didn't have to twist the guy's arm.

I'm EXTREMELY happy with Panasonic's responsive customer service & desire to make their customers happy, from getting a tech here quickly, to overnighting parts from Seattle, to having their rep call me directly when things weren't going well...to replacing the tv with a fair replacement, albeit heavily in my favor due to lack of same-size.

Not only will I always look to them first for future purchases, but I'll recommend them whenever appropriate. With so many players, customer service has become an easily overlooked, but extremely important tipper of scales, and Panasonic wins hands down.

[Y2K000]

I been trying to connect with Panasonic on my Plasma tv issue and still no luck. Been over a week. Must be nice. Tv bought at Best Buy 10/08

[xneox]

Use this number:

800-973-4390

That's Viera Concierge - for Viera Plasma sets only. Their listed number is 877-95-VIERA. That probably works too. It's not what I used.

Just stay on hold. I did for 30 min.

Once you talk to someone, tell them what's up and get a case number. Then, BEFORE YOU HANG UP, tell them to give you the name & number of two of the closest authorized servicers...ones they want you to use.

YOU call the servicer and give them your case number. It'll speed things up. If they're any good, they'll be at your house within two days. I say get two numbers in case you hit a wall with one of them with the initial contact.

Another good method is the live chat feature on the Panasonic website, but I used it after I already had a case number, which I'm sure sped that up.

http://www2.panasonic.com/vieraconcierge

Hope some of this helps.

[Cpt_Dylan_Hunt]

Nevermind. They tried twice to fix it & couldn't, so they're replacing it with a 50" V10.

Suddenly I want my 46pz800 to crap out.

[xneox]