HMV lost my order....possibly want to get the police involved....

[TheArcane]

So I ordered Falling Down a few weeks back on Blu Ray from HMV and it's failed to turn up so I messaged them a few days back and they got back to me today with the following;


Thanks for your email.

I'm sorry to hear that the FALLING DOWN BLU has not been delivered yet.

We sent this item to you on the 5/1/12. Most items do arrive within 2 to 5 days from us posting them to you. Having said that, delays do sometimes occur within the mailing system, and we would ask that you wait a total of 14 days for the delivery to be made.

The last estimated date of arrival for this package is the 19/1/12.

If you do not receive the item by this date and your local sorting office is unable to assist you, in order for us to proceed with your claim for a refund / replacement, we require you to read this letter and confirm that all details are correct. This information will be used to process claims via Royal Mail and they may also pass the information provided to the police for internal investigations.


....................


And some statement they want me to sign;


I confirm that the item has not been delivered to me. I have waited 14 days from the date my item was dispatched, I have contacted my local Royal Mail sorting office and they have confirmed they do not hold any undelivered items for me. I am happy to answer any correspondence received from the Royal Mail/Police.

I would also like to confirm that I require (delete as appropriate) a refund or replacement. Please note that if you choose to have a replacement it will appear as a refund and recharge on your account.

Should the original order, as detailed above, arrive with me I confirm I will return the item to the following:




So apparently i've got to phone up my local royal mail office and possibly expect a phonecall from the police